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Top positive review
Oct 29, 2023
Verified review
As I have a VAT number I shouldn't have to pay VAT on the string I buy. However, to achieve this creates a very complicated procedure from TennisPro compared to other EU websites. Even though I went through this procedure I still got charged VAT! Website should be able to handle the fact that I have a VAT number and set the VAT due to zero.
I ordered NIKE NEW BALANCE 996 V5 PARIS CLAY COURT SHOES 41,5 tennis shoes with order no 500201740, but instead, you sent me the white shoes NIKE 8MM. Please correct your mistake and send me the tennis shoes that I have ordered and paid invoice no 23206220. One week ago L sent back the error delivery and despite sending you 2 e-mails asking when I would get my order I did not receive any information. I am very disappointed by your service I deeply regret that i placed oredr to your company, Andrzej Klimpel
It has been 10 days that I placed the order and still haven’t received any mail about shipment and my order in my account is stuck on processing mode!I also sent an email asking for details about the delay and got no reply!plus they changed the order date to 18/09 which is completely incorrect because I placed the order on the 10th of Sept.
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Jan 12, 2024
Verified review
Until i had to restring a raquet it was all ok. I bought many things and 2 raquets (RF Pro staff) When i send tye first one for restringing it came back wrong (oposite cross&main) i paid 78€+15€postage. Then i bought a second raquet and menrioned to be stringed “right” and not to have it wrong again,their customer service reply ofcourse we will. note this and they apologise for the previous mistake.I received the raquet and again was wrong stringed (gut on crosses luxilon on mains, i requested the oposite)Then i complained again they accepted their 2nd mistake (on expensive set of strings champions choice duo ) and they asked me what i would like to get as compensation. Then i asked a free restringing (parts and labour) for their second mistake because the raquet is new and unused. and on my next order i would apreciate if i would be charged only for the parts (strings etc) and that they should cover the labour . The reply i got was that they can offer me a 10% discount on my next order.
This is a joke because i paid for a new raquet nearly 400 euro and for a previous wrong stringing and i demanded to speak to a higher position representative…after 2 days i got no reply to my email and here is my review.
So conclusion :If you want to buy things they are ok , If you want to have a “professional” restringing then sorry but No.
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Answer by tennispro.eu
Feb 19, 2024
Dear customer,
We apologise for the experience which you had with our customisation services, where your wishes to personalise your racket were not respected. Please note that we acknowledged this error and we were willing to meet you halfway in order to find a solution that would be beneficial to both parties. You asked us to pay for your next stringing services for your racket, as well as the next postage and customisation. We then offered you a counterproposal where we were willing to offer you: 10% off your next order, postage to the amount of 15€ for you to send us your racket as well as free stringing services for your next order. To this day, we are still waiting for your feedback.
Again, we apologise for the impediment caused by all this.
Best regards,
Customer Satisfaction Team
Jul 23, 2023
Verified review
false shipping claims
their website says they ship within 1-2 days maximum, but in reality it's more than 5 days. they should not claim that they ship within 24 hours if they cannot fulfill this promise. the order tracking system is also not clear, the order is marked as "complete" when what they mean is that it's "shipped". Complete should mean "delivered". It's been 2 weeks now and i still haven't received my order. The only reason why i ordered here was because they promised to ship fast. I should have bought in a mall or retail shop instead, i would have had it already when i needed it.
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Jan 5, 2024
Verified review
DEFECTIVE PRODUCT
My order was damaged. I returned it and asked for an exchange for an undamaged product. I communicated with Berryll who is very unprofessional. The goods were returned to the manufacturer for comment, still no response.
From Berryll's communication, it seems that tennisproeu has distanced itself from the defective product, despite having sold it to me. The defective product is clearly visible according to the photo. Berryll did not even reply to my last email. the worst expierence ever.SHAME!
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Jul 30, 2023
Verified review
My parcel has still not been delivered. Was informed delivery would be by end of day last Thursday.
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May 15, 2023
Verified review
It was very disapointing the fact you decline my purchase last week when you have had some problems with your data system.
I have seen the mentioned price of the item who was more then affordable, you charged my credit card and after few hours informed me my purchase was invalid. So it was quite dissatisfying experience for me.
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Answer by tennispro.eu
Jun 30, 2023
Dear customer,
We did indeed have a IT problem at the company. As stated in our general conditions of sale, we reserve the right to cancel an order if the selling price indicated is not coherent.
We apologise for any inconvenience caused. Your order was promptly refunded.
Sincerely,
Customer Satisfaction Team
Apr 12, 2024
Verified review
Zero customer experience
I paid 50 euro for shipping within the EU and after a whole week the package has not arrived. I was not kept updated with shipping and the progress of my order until I enquired via email.
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Answer by tennispro.eu
Apr 16, 2024
Good morning,
We can see that your order has been shipped on the 10.04 and you received on the 15.04. This is the normal delivery time specified on our website. We apologise if you haven't received the information about the tracking number because of a techincal issue.
Best regards,
Customer Satisfaction Team
Jun 6, 2023
Verified review
The product is excellent but UPS transportance unacceptable. Super delays and they don’t inform the client at all.
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Answer by tennispro.eu
Jun 30, 2023
Dear customer,
Apologies for the inconvenience caused by the carrier. In the future please do not hesitate to contact our customer service, we will be able to clarify the situation, see the reason for the delay and try to find a solution.
Sincerely,
Customer Satisfaction Team
Jun 21, 2023
Verified review
Ordered something that they said was in stock which 2 days after paying got an email saying it wasn’t in stock
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Answer by tennispro.eu
Jun 30, 2023
Dear customer,
Apologies for your disappointment. We hope this will not happen again but should this be the case, please do not hesitate to contact our customer service and ask for advice on a similar item to the one that is not available.
Kind regards,
Customer Satisfaction Team
Oct 19, 2023
Verified review
Poor delivery terms
10 days after ordering and I still waiting for my goods. Charged 12 eur for delivery…
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Aug 27, 2023
Verified review
Delivery was supposedly 72 hours. It’s been 9 days and still haven’t received our order
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Oct 22, 2023
Verified review
Very slow delivery
No label included for returning . Trouble getting label .
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Jul 17, 2023
Verified review
Never ever ship parcels with UPS, not reliable at all
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