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Top positive review
Oct 29, 2023
Verified review
As I have a VAT number I shouldn't have to pay VAT on the string I buy. However, to achieve this creates a very complicated procedure from TennisPro compared to other EU websites. Even though I went through this procedure I still got charged VAT! Website should be able to handle the fact that I have a VAT number and set the VAT due to zero.
I ordered NIKE NEW BALANCE 996 V5 PARIS CLAY COURT SHOES 41,5 tennis shoes with order no 500201740, but instead, you sent me the white shoes NIKE 8MM. Please correct your mistake and send me the tennis shoes that I have ordered and paid invoice no 23206220. One week ago L sent back the error delivery and despite sending you 2 e-mails asking when I would get my order I did not receive any information. I am very disappointed by your service I deeply regret that i placed oredr to your company, Andrzej Klimpel
I bought a pair of shoes and some overgrips. I made a return for a bigger size, the same model. Today I did receive a pair of shoes with one fault on it, marked with an arrow sticker. This is my 3rd order at tennis pro and didn't know that they do such "moves". Not cool, tennis pro, not cool. One star for your awful move.
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Answer by tennispro.eu
Feb 19, 2024
Dear customer,
We apologise for the inconvenience caused, as you received a faulty item we opened a warranty claim and we refunded the paid amount, we will forward your comment to the relevant department in order to improve the quality check on the items.
Best regards,
Customer Satisfaction Team
Jan 21, 2024
Verified review
Tennispro Black super tacky pro over grip is not tacky at all. I bought 30 grips. Dont need them. And i Lost my money.
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Answer by tennispro.eu
Feb 19, 2024
Dear customer,
We are sorry to hear about that. If you will experience this kind of issue in the future we kindly ask you to contact us as soon as you receive the item in order to check the quality of it.
Best regards,
Customer Satisfaction Team
Feb 2, 2024
Verified review
String they made is not in a right way and After send them email and pictures no further reply
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Answer by tennispro.eu
Feb 22, 2024
Good morning, we are really sorry about this.
We have already sent you an e-mail telling you that our experts confirm that it is only aesthetic and that it will not interfere with your game or the durability of the strings. Our customer service has made you a discount proposal for your next order. Our customer service is waiting for your reply.
Best regards,
Customer Satisfaction Team
Feb 13, 2024
Verified review
Missing items
The delivery did not include all the items I purchased.
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Answer by tennispro.eu
Feb 22, 2024
Good morning,
We are sorry to hear about that, we have contacted our warehouse and everything was checked and sent. We also sent you an e-mail asking a picture of the received item in order to open a reclamation, But we haven't received a reply so far, could you please send it to us?
Best regards,
Customer Satisfaction Team
Jan 30, 2024
Verified review
I haven’t revived my parcel
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Answer by tennispro.eu
Feb 19, 2024
Dear customer,
We can see that your order has been delievred on the 30,01 , if this is not the case please contact us by e-mail (info@tennispro.eu)
Best regards,
Customer Satisfaction Team
Feb 13, 2024
Verified review
Isporuka narudžbe kasni
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Answer by tennispro.eu
Feb 22, 2024
Good morning, we can see that you placed the order on the 03,02 and you received on the 12,02, please let us know if something is wrong with it,
Best regards,
Customer Satisfaction Team
Jan 30, 2024
Verified review
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Answer by tennispro.eu
Feb 19, 2024
Dear customer,
We can see that your order has been delievred on the 29/01 , if you have any questions regarding it please contact us by e-mail (info@tennispro.eu).
Best regards,
Customer Satisfaction Team
Jan 28, 2024
Verified review
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Answer by tennispro.eu
Feb 19, 2024
Dear customer,
We can see that your order has been delievred on the 23,01 , if you have any questions regarding it please contact us by e-mail (info@tennispro.eu)
Best regards,
Customer Satisfaction Team
Oct 29, 2023
Verified review
As I have a VAT number I shouldn't have to pay VAT on the string I buy. However, to achieve this creates a very complicated procedure from TennisPro compared to other EU websites. Even though I went through this procedure I still got charged VAT! Website should be able to handle the fact that I have a VAT number and set the VAT due to zero.
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Jul 17, 2023
Verified review
Package was delivered by UPS, this company is not good in Lithuania. By not good I mean, first I got message that package will be delivered on Thursday, but it did not happened. So when I got message that will be on Friday, but I was already away, I had to change delivery to pickup terminal and UPS has only one pickup place in Vilnius, where lives more then 600 000 people. For example DPD company has much better service.
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Dec 8, 2023
Verified review
13 днів очікування
13 днів очікування - це довго. Одне замовлення з тенісною ракеткою, чохлом, м'ячами й віброгасниками розділити на дві частини - безглуздо.
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May 31, 2023
Verified review
Stop UPS
change carrier.
stop the ups.
errors on the day of delivery.
waiting all day at home for pickup.
damaged packaging....
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Sep 13, 2023
Verified review
Amazing selection and competitive price. Customer service is fast and responsive. Only one minus is that they use UPS, which causes a lot of problems in getting the package (DHL would be much better in this regard, at least in Finland).
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Jun 22, 2023
Verified review
Everything is great. The only thing I don’t under is WHY you don’t include the paid return FedEx voucher for the demo rackets. Looks like I always have to email and request my paid voucher. Why?
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