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Top positive review
Oct 29, 2023
Verified review
As I have a VAT number I shouldn't have to pay VAT on the string I buy. However, to achieve this creates a very complicated procedure from TennisPro compared to other EU websites. Even though I went through this procedure I still got charged VAT! Website should be able to handle the fact that I have a VAT number and set the VAT due to zero.
I ordered NIKE NEW BALANCE 996 V5 PARIS CLAY COURT SHOES 41,5 tennis shoes with order no 500201740, but instead, you sent me the white shoes NIKE 8MM. Please correct your mistake and send me the tennis shoes that I have ordered and paid invoice no 23206220. One week ago L sent back the error delivery and despite sending you 2 e-mails asking when I would get my order I did not receive any information. I am very disappointed by your service I deeply regret that i placed oredr to your company, Andrzej Klimpel
String they made is not in a right way and After send them email and pictures no further reply
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Answer by tennispro.eu
Feb 22, 2024
Good morning, we are really sorry about this.
We have already sent you an e-mail telling you that our experts confirm that it is only aesthetic and that it will not interfere with your game or the durability of the strings. Our customer service has made you a discount proposal for your next order. Our customer service is waiting for your reply.
Best regards,
Customer Satisfaction Team
Dec 27, 2023
Verified review
Package had a big hole when it arrived and 2 out of 3 items have been missing
You started using DHL instead of UPS, order/parcel still not delivered!
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Nov 23, 2023
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BAD BAD BAD service - check my last to orders on your long long emails.
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Nov 19, 2023
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Delivery is terrible, and needs to be greatly improved.
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Dec 4, 2023
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Delivery not received and tracking not possible
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Jan 30, 2024
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I haven’t revived my parcel
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Answer by tennispro.eu
Feb 19, 2024
Dear customer,
We can see that your order has been delievred on the 30,01 , if this is not the case please contact us by e-mail (info@tennispro.eu)
Best regards,
Customer Satisfaction Team
Dec 21, 2023
Verified review
Wrong item sent two times
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Oct 26, 2023
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Oct 17, 2023
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Jan 30, 2024
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Answer by tennispro.eu
Feb 19, 2024
Dear customer,
We can see that your order has been delievred on the 29/01 , if you have any questions regarding it please contact us by e-mail (info@tennispro.eu).
Best regards,
Customer Satisfaction Team
Jan 28, 2024
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Answer by tennispro.eu
Feb 19, 2024
Dear customer,
We can see that your order has been delievred on the 23,01 , if you have any questions regarding it please contact us by e-mail (info@tennispro.eu)
Best regards,
Customer Satisfaction Team
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