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Top positive review
Oct 29, 2023
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As I have a VAT number I shouldn't have to pay VAT on the string I buy. However, to achieve this creates a very complicated procedure from TennisPro compared to other EU websites. Even though I went through this procedure I still got charged VAT! Website should be able to handle the fact that I have a VAT number and set the VAT due to zero.
I ordered NIKE NEW BALANCE 996 V5 PARIS CLAY COURT SHOES 41,5 tennis shoes with order no 500201740, but instead, you sent me the white shoes NIKE 8MM. Please correct your mistake and send me the tennis shoes that I have ordered and paid invoice no 23206220. One week ago L sent back the error delivery and despite sending you 2 e-mails asking when I would get my order I did not receive any information. I am very disappointed by your service I deeply regret that i placed oredr to your company, Andrzej Klimpel
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Apr 12, 2024
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Apr 12, 2024
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Answer by tennispro.eu
Apr 15, 2024
Good afternoon,
We can see that your order has been shipped on the 09.04 and it is on its way to your country.
Normally our deliveries take 4-6 working days.
For further information please do not hesitate to contact us: info@tennispro.eu
Best regards,
Customer Satisfaction Team
Apr 12, 2024
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Apr 11, 2024
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Good prices, slow order processing
The products have attractive prices, however, it would be great if delivery times could be improved. I placed an order 5 days ago and I still haven’t received any update. I intend to make new purchases, however, I hope the shipping process to the customer is faster :)
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Answer by tennispro.eu
Apr 11, 2024
Dear customer,
We can see that your order has been shipped on the 09.11 and it is on its way to your country. Our deliveries take 4-6 working days. We hope that you will receive your order soon. For further information do not hesitate to contact us by e-mail: info@tennispro.eu
Best regards,
Customer Satisfaction Team
Apr 11, 2024
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Apr 10, 2024
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Apr 9, 2024
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Competitive prices, great product selection, great seasonal sales and an efficient delivery service.
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Apr 9, 2024
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thanks guys - great shop I love it. Keep sending great deals on LCS :)
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Apr 9, 2024
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Just Great!!!
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Apr 9, 2024
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Apr 8, 2024
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Apr 8, 2024
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Answer by tennispro.eu
Apr 10, 2024
Good afternoon,
We can see that your order has been shipped and it is on the way to your country. We have contacted DHL and we will get back to you as soon as possible.
Best regards,
Customer Satisfaction Team
Apr 8, 2024
Verified review
Aditinal 10% discount!
I have forgoten to input aditional 10% discount as it was conveniently positioned under checkout button. And upon asking to add this 10%, 5 mins after ordering it, I got declined. I think that is not fair and you could have at least offer/send some additional package of balls or something as we are talking about 18€ value. Order nr is 500220042 so you can feel free to check. It shows your inflexibility towards customers which is not realy great. But I know you do not really care about this message anyway...
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Answer by tennispro.eu
Apr 10, 2024
Good afternoon,
We apologise for the inconvenience. Please contact us before placing your next order and we will provide you with a discount code.
Best regards,
Customer Satisfaction Team
I placed an order 1 week ago and have heard nothing since. I had hoped to have my purchases by now but I’ve had no tracking or delivery notifications at all. I’ve had zero
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Answer by tennispro.eu
Apr 10, 2024
Good afternoon,
We can see that you order has been shipped on the 02.04 and delivered on the 06.04, we apologise if you haven't get the tracking number by e-mail. Please do not hesitate to contact our customer service if you have any questions.
Best regards,
Customer Satisfaction Team
Could not add discount V. on EUR 10,- Customer service stated that the item was send, which was not right
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Answer by tennispro.eu
Apr 4, 2024
Dear customer,
As we have indicated, your order had already been dispatched by the time we were able to respond to your email. For this reason it was not possible to amend your order, understanding your disappointment we have sent you an additional discount code for you to use at your earliest convenience.
We apologise for any inconvenience this may have caused you.
Best regards,
Customer Satisfaction team
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