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Top positive review
Oct 29, 2023
Verified review
As I have a VAT number I shouldn't have to pay VAT on the string I buy. However, to achieve this creates a very complicated procedure from TennisPro compared to other EU websites. Even though I went through this procedure I still got charged VAT! Website should be able to handle the fact that I have a VAT number and set the VAT due to zero.
I ordered NIKE NEW BALANCE 996 V5 PARIS CLAY COURT SHOES 41,5 tennis shoes with order no 500201740, but instead, you sent me the white shoes NIKE 8MM. Please correct your mistake and send me the tennis shoes that I have ordered and paid invoice no 23206220. One week ago L sent back the error delivery and despite sending you 2 e-mails asking when I would get my order I did not receive any information. I am very disappointed by your service I deeply regret that i placed oredr to your company, Andrzej Klimpel
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Mar 31, 2024
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Slow delivery and found out that tennnispoint is cheaper
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Answer by tennispro.eu
Apr 3, 2024
Good afternoon,
We can see that your order has been sent on the 28.03 and you received on the 03.04. Our deliveries take normally 4-6 working days as specified on our website. Please do not hesitate to contact us if you find the same items at a cheaper price on another website.
Best regards,
Customer Satisfaction Team
Mar 31, 2024
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Mar 30, 2024
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Mar 29, 2024
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Fast responce of costumer servis.fast delivery
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Mar 29, 2024
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Mar 29, 2024
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Mar 29, 2024
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Slow delivery
Not as stated
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Answer by tennispro.eu
Apr 3, 2024
Dear customer,
We can see that your order has been sent on the 26.03 and you received on the 30.03. Our deliveries take normally 4-6 working days as specified on our website.
Best regards,
Customer Satisfaction Team
Mar 29, 2024
Verified review
I paid my order five days ago but it was still not picked up by the courier.
The goods were supposed to be on hand at the time of the order/payment.
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Answer by tennispro.eu
Apr 3, 2024
Good afternoon,
We can see that your order has been sent on the 26.03 and is on its way. It arrived in your country and it will be delivered soon. We apologise for the delay.
Best regards,
Customer Satisfaction Team
a week has gone and nothing has happened. Still ”processing”.
It’s been a week now and I have not received any information about my order. Still in ”processing” status and no idea when or IF I even get my order. Claiming fast deliveries and nothing happening for a week so it starts to feel like a scam. Got my money and then nothing happening.
The only reason I ordered from tennispro is that it was supposed to be fast delivery. I’ve now missed two games without my racquet that I ordered and soon it’ll be plenty more unless it arrives soon.
I feel so scammed right now.
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Answer by tennispro.eu
Mar 28, 2024
Dear customer,
We are currently in the process of updating our website, the reason as to why you are unable to see the status of your order in real time. According to the carrier, your package is already in your country, and the delivery delay is due to the current unrest in the country. Your order has been delivered today 28/03.
Best regards,
Customer Satisfaction Team
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