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Top positive review
Oct 29, 2023
Verified review
As I have a VAT number I shouldn't have to pay VAT on the string I buy. However, to achieve this creates a very complicated procedure from TennisPro compared to other EU websites. Even though I went through this procedure I still got charged VAT! Website should be able to handle the fact that I have a VAT number and set the VAT due to zero.
I ordered NIKE NEW BALANCE 996 V5 PARIS CLAY COURT SHOES 41,5 tennis shoes with order no 500201740, but instead, you sent me the white shoes NIKE 8MM. Please correct your mistake and send me the tennis shoes that I have ordered and paid invoice no 23206220. One week ago L sent back the error delivery and despite sending you 2 e-mails asking when I would get my order I did not receive any information. I am very disappointed by your service I deeply regret that i placed oredr to your company, Andrzej Klimpel
CRIAR OUTRAS MODALIDADES DE PAGAMENTO...
E IMPLEMENTAR UMA MAIOR RAPIDEZ NAS ENTREGAS...
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5 days ago
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The products are perfect but the deliver was very slow
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6 days ago
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7 days ago
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9 days ago
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Apr 12, 2024
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Apr 12, 2024
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It took 3 days to process my order after I paid.
It has been 3 days the status is shipped, but didn’t leave the origin country. I would not have bought if I knew it takes so long to deliver.
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Answer by tennispro.eu
12 days ago
Good morning,
We can see that your order has been shipped on the 10.04 and you received on the 16.04. This is the normal delivery time specified on our website. We apologise for the delay in processing the order.
Best regards,
Customer Satisfaction Team
Apr 12, 2024
Verified review
Zero customer experience
I paid 50 euro for shipping within the EU and after a whole week the package has not arrived. I was not kept updated with shipping and the progress of my order until I enquired via email.
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Answer by tennispro.eu
12 days ago
Good morning,
We can see that your order has been shipped on the 10.04 and you received on the 15.04. This is the normal delivery time specified on our website. We apologise if you haven't received the information about the tracking number because of a techincal issue.
Best regards,
Customer Satisfaction Team
Apr 5, 2024
Verified review
I placed an order 1 week ago and have heard nothing since. I had hoped to have my purchases by now but I’ve had no tracking or delivery notifications at all. I’ve had zero
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Answer by tennispro.eu
Apr 10, 2024
Good afternoon,
We can see that you order has been shipped on the 02.04 and delivered on the 06.04, we apologise if you haven't get the tracking number by e-mail. Please do not hesitate to contact our customer service if you have any questions.
Best regards,
Customer Satisfaction Team
12 days ago
Verified review
I placed the order on April 8th, and today, April 16th, I still haven't received an email with the tracking number. My order is taking too long
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Answer by tennispro.eu
11 days ago
Good Morning,
According to the carrier, your package was delivered on 12.04.2024. Kindly let us know if this is not the case so that we may investigate further. Wishing you a great day.
Best regards,
Customer Satisfaction Team
Apr 3, 2024
Verified review
Could not add discount V. on EUR 10,- Customer service stated that the item was send, which was not right
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Answer by tennispro.eu
Apr 4, 2024
Dear customer,
As we have indicated, your order had already been dispatched by the time we were able to respond to your email. For this reason it was not possible to amend your order, understanding your disappointment we have sent you an additional discount code for you to use at your earliest convenience.
We apologise for any inconvenience this may have caused you.
Best regards,
Customer Satisfaction team
Mar 31, 2024
Verified review
Slow delivery and found out that tennnispoint is cheaper
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Answer by tennispro.eu
Apr 3, 2024
Good afternoon,
We can see that your order has been sent on the 28.03 and you received on the 03.04. Our deliveries take normally 4-6 working days as specified on our website. Please do not hesitate to contact us if you find the same items at a cheaper price on another website.
Best regards,
Customer Satisfaction Team
Apr 12, 2024
Verified review
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Answer by tennispro.eu
13 days ago
Good afternoon,
We can see that your order has been shipped on the 09.04 and it is on its way to your country.
Normally our deliveries take 4-6 working days.
For further information please do not hesitate to contact us: info@tennispro.eu
Best regards,
Customer Satisfaction Team
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