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Top positive review
Oct 29, 2023
Verified review
As I have a VAT number I shouldn't have to pay VAT on the string I buy. However, to achieve this creates a very complicated procedure from TennisPro compared to other EU websites. Even though I went through this procedure I still got charged VAT! Website should be able to handle the fact that I have a VAT number and set the VAT due to zero.
I ordered NIKE NEW BALANCE 996 V5 PARIS CLAY COURT SHOES 41,5 tennis shoes with order no 500201740, but instead, you sent me the white shoes NIKE 8MM. Please correct your mistake and send me the tennis shoes that I have ordered and paid invoice no 23206220. One week ago L sent back the error delivery and despite sending you 2 e-mails asking when I would get my order I did not receive any information. I am very disappointed by your service I deeply regret that i placed oredr to your company, Andrzej Klimpel
a week has gone and nothing has happened. Still ”processing”.
It’s been a week now and I have not received any information about my order. Still in ”processing” status and no idea when or IF I even get my order. Claiming fast deliveries and nothing happening for a week so it starts to feel like a scam. Got my money and then nothing happening.
The only reason I ordered from tennispro is that it was supposed to be fast delivery. I’ve now missed two games without my racquet that I ordered and soon it’ll be plenty more unless it arrives soon.
I feel so scammed right now.
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Answer by tennispro.eu
Mar 28, 2024
Dear customer,
We are currently in the process of updating our website, the reason as to why you are unable to see the status of your order in real time. According to the carrier, your package is already in your country, and the delivery delay is due to the current unrest in the country. Your order has been delivered today 28/03.
Best regards,
Customer Satisfaction Team
Apr 5, 2024
Verified review
I placed an order 1 week ago and have heard nothing since. I had hoped to have my purchases by now but I’ve had no tracking or delivery notifications at all. I’ve had zero
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Answer by tennispro.eu
Apr 10, 2024
Good afternoon,
We can see that you order has been shipped on the 02.04 and delivered on the 06.04, we apologise if you haven't get the tracking number by e-mail. Please do not hesitate to contact our customer service if you have any questions.
Best regards,
Customer Satisfaction Team
Apr 3, 2024
Verified review
Could not add discount V. on EUR 10,- Customer service stated that the item was send, which was not right
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Answer by tennispro.eu
Apr 4, 2024
Dear customer,
As we have indicated, your order had already been dispatched by the time we were able to respond to your email. For this reason it was not possible to amend your order, understanding your disappointment we have sent you an additional discount code for you to use at your earliest convenience.
We apologise for any inconvenience this may have caused you.
Best regards,
Customer Satisfaction team
Mar 18, 2024
Verified review
13.03 je narocen lopar in placan. Do zdaj nimam nobene informacije o poteku nakupa.
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Answer by tennispro.eu
Mar 28, 2024
Dear customer,
We are currently in the process of updating our website, the reason as to why you are unable to see the status of your order in real time. Kindly contact our customer service to have an update of your order. Looking forward to hearing from you.
Best regards,
Customer Satisfaction Team
Mar 31, 2024
Verified review
Slow delivery and found out that tennnispoint is cheaper
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Answer by tennispro.eu
Apr 3, 2024
Good afternoon,
We can see that your order has been sent on the 28.03 and you received on the 03.04. Our deliveries take normally 4-6 working days as specified on our website. Please do not hesitate to contact us if you find the same items at a cheaper price on another website.
Best regards,
Customer Satisfaction Team
Mar 18, 2024
Verified review
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Answer by tennispro.eu
Mar 28, 2024
Dear customer,
Thank you for shopping with us. We hope to see you soon!
Best regards,
Customer Satisfaction Team
Feb 22, 2024
Verified review
Fast in their response, professional in their work , the return could be made easier it is a bit challenging.
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Feb 25, 2024
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I liked fast delivering, but choise of things, especially for children not enough…
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Mar 9, 2024
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Mar 6, 2024
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Feb 28, 2024
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Feb 21, 2024
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Feb 20, 2024
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Feb 17, 2024
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Feb 13, 2024
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Feb 13, 2024
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Missing items
The delivery did not include all the items I purchased.
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Answer by tennispro.eu
Feb 22, 2024
Good morning,
We are sorry to hear about that, we have contacted our warehouse and everything was checked and sent. We also sent you an e-mail asking a picture of the received item in order to open a reclamation, But we haven't received a reply so far, could you please send it to us?
Best regards,
Customer Satisfaction Team
Feb 13, 2024
Verified review
Isporuka narudžbe kasni
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Answer by tennispro.eu
Feb 22, 2024
Good morning, we can see that you placed the order on the 03,02 and you received on the 12,02, please let us know if something is wrong with it,
Best regards,
Customer Satisfaction Team
Feb 6, 2024
Verified review
A good offer and trustworthy product.
I believe it would be beneficial to include suggested string tension options. Novice tennis players often lack sufficient knowledge in this area.
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Jan 13, 2024
Verified review
Boom MP
Everything as described. Preparation and delivery time not as advertised but overall decent. DHL tracking very poor, but package arrived quickly enough
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