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Top positive review
Oct 29, 2023
Verified review
As I have a VAT number I shouldn't have to pay VAT on the string I buy. However, to achieve this creates a very complicated procedure from TennisPro compared to other EU websites. Even though I went through this procedure I still got charged VAT! Website should be able to handle the fact that I have a VAT number and set the VAT due to zero.
I ordered NIKE NEW BALANCE 996 V5 PARIS CLAY COURT SHOES 41,5 tennis shoes with order no 500201740, but instead, you sent me the white shoes NIKE 8MM. Please correct your mistake and send me the tennis shoes that I have ordered and paid invoice no 23206220. One week ago L sent back the error delivery and despite sending you 2 e-mails asking when I would get my order I did not receive any information. I am very disappointed by your service I deeply regret that i placed oredr to your company, Andrzej Klimpel
CRIAR OUTRAS MODALIDADES DE PAGAMENTO...
E IMPLEMENTAR UMA MAIOR RAPIDEZ NAS ENTREGAS...
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10 days ago
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The products are perfect but the deliver was very slow
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3 days ago
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6 days ago
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12 days ago
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12 days ago
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Apr 19, 2024
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Apr 12, 2024
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Apr 15, 2024
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I was dissapointed as I was not being informed about the progress of my order and shipment.
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Answer by tennispro.eu
Apr 17, 2024
Good Morning,
Thank you for your feedback. Sadly, we are experiencing technical issues, hindering real-time status update of packages on our website. We apologise for this. Please note that your order was prepared and shipped on 09.04.204. It should be delivered before the end of the week. We apologise for the inconvenience caused.
Best regards,
Customer Satisfaction Team
Mar 27, 2024
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Mar 26, 2024
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Mar 21, 2024
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Mar 20, 2024
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Mar 19, 2024
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Mar 9, 2024
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Mar 6, 2024
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Mar 29, 2024
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I paid my order five days ago but it was still not picked up by the courier.
The goods were supposed to be on hand at the time of the order/payment.
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Answer by tennispro.eu
Apr 3, 2024
Good afternoon,
We can see that your order has been sent on the 26.03 and is on its way. It arrived in your country and it will be delivered soon. We apologise for the delay.
Best regards,
Customer Satisfaction Team
Mar 5, 2024
Verified review
The order is being processed for a very long time
500218046 2/29/2024 M. Stasys Pakalniškis €104.34 Processing
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Answer by tennispro.eu
Mar 18, 2024
Dear customer,
We can see that your order has been placed on the 29.02 and it has been sent on the following day. You received on the 06.03. As specified on our website our deliveries normally take 4-6 working days.
Best regards,
Customer Satisfaction Team
Mar 5, 2024
Verified review
Ordered last week and package has not yet been sent… Smh, its been 5 days
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Answer by tennispro.eu
Mar 18, 2024
Dear customer,
We can see that your order has been placed on the 29.02 and it has been sent on the following day. We apologise if you probably haven't received the e-mail regarding the tracking number.
Best regards,
Customer Satisfaction Team
Mar 29, 2024
Verified review
Slow delivery
Not as stated
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Answer by tennispro.eu
Apr 3, 2024
Dear customer,
We can see that your order has been sent on the 26.03 and you received on the 30.03. Our deliveries take normally 4-6 working days as specified on our website.
Best regards,
Customer Satisfaction Team
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