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Top positive review
Oct 29, 2023
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As I have a VAT number I shouldn't have to pay VAT on the string I buy. However, to achieve this creates a very complicated procedure from TennisPro compared to other EU websites. Even though I went through this procedure I still got charged VAT! Website should be able to handle the fact that I have a VAT number and set the VAT due to zero.
I ordered NIKE NEW BALANCE 996 V5 PARIS CLAY COURT SHOES 41,5 tennis shoes with order no 500201740, but instead, you sent me the white shoes NIKE 8MM. Please correct your mistake and send me the tennis shoes that I have ordered and paid invoice no 23206220. One week ago L sent back the error delivery and despite sending you 2 e-mails asking when I would get my order I did not receive any information. I am very disappointed by your service I deeply regret that i placed oredr to your company, Andrzej Klimpel
CRIAR OUTRAS MODALIDADES DE PAGAMENTO...
E IMPLEMENTAR UMA MAIOR RAPIDEZ NAS ENTREGAS...
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9 days ago
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The products are perfect but the deliver was very slow
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2 days ago
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5 days ago
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10 days ago
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11 days ago
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13 days ago
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Apr 12, 2024
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Apr 11, 2024
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Good prices, slow order processing
The products have attractive prices, however, it would be great if delivery times could be improved. I placed an order 5 days ago and I still haven’t received any update. I intend to make new purchases, however, I hope the shipping process to the customer is faster :)
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Answer by tennispro.eu
Apr 11, 2024
Dear customer,
We can see that your order has been shipped on the 09.11 and it is on its way to your country. Our deliveries take 4-6 working days. We hope that you will receive your order soon. For further information do not hesitate to contact us by e-mail: info@tennispro.eu
Best regards,
Customer Satisfaction Team
Apr 8, 2024
Verified review
Aditinal 10% discount!
I have forgoten to input aditional 10% discount as it was conveniently positioned under checkout button. And upon asking to add this 10%, 5 mins after ordering it, I got declined. I think that is not fair and you could have at least offer/send some additional package of balls or something as we are talking about 18€ value. Order nr is 500220042 so you can feel free to check. It shows your inflexibility towards customers which is not realy great. But I know you do not really care about this message anyway...
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Answer by tennispro.eu
Apr 10, 2024
Good afternoon,
We apologise for the inconvenience. Please contact us before placing your next order and we will provide you with a discount code.
Best regards,
Customer Satisfaction Team
4 days ago
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Answer by tennispro.eu
3 days ago
Dear customer,
Your order has been shipped on 24/04 and is on its way to you for delivery. You should receive information about the exact day of delivery shortly.
Best regards,
Customer satisfaction team
Apr 8, 2024
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Answer by tennispro.eu
Apr 10, 2024
Good afternoon,
We can see that your order has been shipped and it is on the way to your country. We have contacted DHL and we will get back to you as soon as possible.
Best regards,
Customer Satisfaction Team
Mar 27, 2024
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Mar 26, 2024
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Mar 21, 2024
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Mar 20, 2024
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Mar 19, 2024
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Mar 9, 2024
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Mar 6, 2024
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Mar 15, 2024
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Wide product range and good offers. Ordering process is not always smooth. Deliverytime from order to packing seems to be long. Delivery is not updating on my page real time. Customer service is helping fast
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Answer by tennispro.eu
Mar 28, 2024
Dear customer,
Thank you for your feedback. We are currently in the process of updating our website, the reason as to why you are unable to see the status of your order in real time. Kindly contact our customer service to have an update of your order. Looking forward to hearing from you.
Best regards,
Customer Satisfaction Team
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