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Top positive review
Oct 29, 2023
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As I have a VAT number I shouldn't have to pay VAT on the string I buy. However, to achieve this creates a very complicated procedure from TennisPro compared to other EU websites. Even though I went through this procedure I still got charged VAT! Website should be able to handle the fact that I have a VAT number and set the VAT due to zero.
I ordered NIKE NEW BALANCE 996 V5 PARIS CLAY COURT SHOES 41,5 tennis shoes with order no 500201740, but instead, you sent me the white shoes NIKE 8MM. Please correct your mistake and send me the tennis shoes that I have ordered and paid invoice no 23206220. One week ago L sent back the error delivery and despite sending you 2 e-mails asking when I would get my order I did not receive any information. I am very disappointed by your service I deeply regret that i placed oredr to your company, Andrzej Klimpel
Fast in their response, professional in their work , the return could be made easier it is a bit challenging.
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Feb 25, 2024
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I liked fast delivering, but choise of things, especially for children not enough…
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Mar 9, 2024
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Mar 6, 2024
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Feb 28, 2024
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Feb 21, 2024
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Feb 20, 2024
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Feb 17, 2024
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Mar 15, 2024
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Wide product range and good offers. Ordering process is not always smooth. Deliverytime from order to packing seems to be long. Delivery is not updating on my page real time. Customer service is helping fast
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Answer by tennispro.eu
Mar 28, 2024
Dear customer,
Thank you for your feedback. We are currently in the process of updating our website, the reason as to why you are unable to see the status of your order in real time. Kindly contact our customer service to have an update of your order. Looking forward to hearing from you.
Best regards,
Customer Satisfaction Team
Feb 18, 2024
Verified review
Didn’t receive my shoes
Delivery is handled by DHL in Germany which made an error in delivery. I don’t even know where the shoes are now despite the status showing “delivered”.
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Answer by tennispro.eu
Feb 22, 2024
Good morning,
We apologise for the inconvenience. Actually your order has been returned to the sender and we informed you about that, as soon as we will receive the parcel, we will refund the amount.
Best regards,
Customer Satisfaction Team
Feb 28, 2024
Verified review
Processing of order timeframe
Faster processing of an order paid via bank transfer 3-4 working days for only processing the order seems slightly long.
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Answer by tennispro.eu
Mar 6, 2024
Dear customer,
We apologise for the delay it took to process your order. Kindly note that payments made via bank transfer must be registered and confirmed by our accounting team. Please note that you can call us to pay by card, or PayPal for faster processing.
Best regards,
Customer Satisfaction Team
Feb 6, 2024
Verified review
A good offer and trustworthy product.
I believe it would be beneficial to include suggested string tension options. Novice tennis players often lack sufficient knowledge in this area.
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Jan 30, 2024
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I liked the price and the choice of shoes. I didn't receive notification as to when the shoes would arrive.
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Feb 13, 2024
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Feb 4, 2024
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Jan 30, 2024
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Jan 26, 2024
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Jan 22, 2024
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Jan 21, 2024
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Jan 21, 2024
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I would not recommend in Romania, the products are fine, they are arriving in 2-3 weeks usually, when i made the order I specifically paid for DHL, but they give the transport to a local company named Cargus and they messed up the order twice. I’m still waiting for the wilson clash, they’ve mistaken my adress, twice. They don’t respond to phone, nothing. I’m just waiting for their mercy.
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Answer by tennispro.eu
Feb 19, 2024
Dear customer,
We can see that your order has been shipped on the 12,01 and delivered on the 22,01, We apologise for the delay and the inconvenience caused.
Best regards,
Customer Satisfaction Team
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