Review summary
Customers consistently praise the high quality, comfort, and fabric of the clothing, often describing items as well-made and durable. Customer service is frequently commended for being prompt, helpful, and personal, with staff often going out of their way to resolve issues. Delivery is generally described as fast and reliable. Customers are enthusiastic about the unique, stylish, and timeless designs, expressing loyalty and pride in wearing the brand. Sizing is a recurring concern, with multiple customers noting that items run large and requesting more petite or smaller size options. The return process, while generally smooth, is sometimes hampered by high return postage costs and occasional lack of support. Additionally, some customers find the clothing and shipping costs expensive, which can deter repeat purchases. Delivery issues with certain couriers or lack of tracking information have also been reported.
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Verified
Gorgeous clothing
Due to the fact that I live in Northern Ireland I haven’t seen any other people wearing HSC clothes apart from myself .However , I am constantly asked where I bought my coordinating items and how superb they are .I have no hesitation in imparting the website address
Reply from hscph.com
Thank you for your lovely review ✨🤍 We’re delighted that your HSCPH styles receive so many compliments and that you feel confident recommending us to others 🙌😊💛
Verified
At 84 years old I found your company while browsing online .I loved your fleece products immediately and since then have had 2 orders delivered and I am about to invest in a few more products .My only problem with your beautiful clothing is that some of pieces I really would love are HUGE .EG I really wanted to order a couple of the Patch Sweaters .( my first order was from a company in Northern Ireland but since then I have ordered directly from Denmark )
The patch Sweater was gorgeous but far too big ! I looked like a midget in a big tent .Please could you consider making a size XS for geriatric ladies like me …..It could ncrese your profits enormously if you took us into account . I know all Danes are not huge as I spent 2 years working in Aarhus when I was a young radiographer .I will remain loyal to you in spite of those pieces that swallow me up !! Happy Christmas to you all Nonie O’Sullivan.
Reply from hscph.com
Dear Nonie – what a joy to read your message! 🧡🎄 Your love for HSCPH and your honest feedback means the world to us. We'll absolutely take your XS request on board 👚✨ and we're honoured to have such a loyal and inspiring customer like you!
Verified
I love the look of HSCPH.
I love the look of HSCPH but I can’t seem to get the sizing correct for me. I think these clothes are understandably made for the Scandinavian size and shape and not for small Scottish people! Would love it if they made a petite range.
Reply from hscph.com
Thank you so much for your kind and constructive feedback 💙 We’re delighted that you love the style and look of HSCPH, even though finding the right fit has been a challenge. Your idea for a petite range is a wonderful suggestion, and feedback like yours helps us improve and evolve our collections 😊✨
Verified
Snelle levering !
Mooie lekker warme kleding !
Na retour geld snel terug !
1 nadeel …. Slechte vervoerder …
ups is een ramp … tijd klopt niet … brengen het niet op het juiste adres maar gooien alles bij ophaalpunten af en zeggen dat het niet gelukt was op het goeie adres . Ik heb de deurbel in de gaten gehouden van 11. Uur in de ochtend …tot 15.00 uur in de middag … en toch niet hier thuis afgeleverd ! Ik hoop dat jullie post. nl nemen of een andere .
Verder jullie bedrijf 👍👍
Reply from hscph.com
Dank je wel voor je feedback! 🙏👗💛 Super dat je zo tevreden bent over HSCPH en je warme kleding! We snappen je frustratie over UPS – we geven dit intern zeker door. 📦🚫
Verified
I love the quality and ease of wearing and caring for your fabrics. They are very comfortable as well. I wish you would ship to the United States!
Reply from hscph.com
We truly appreciate your kind words about the fabrics and comfort of the styles from HSCPH 🖤✨ It’s so nice to hear that they fit easily into your everyday life. And who knows — maybe one day we’ll be able to ship to the United States too 😊🌍
Verified
Great Clothing worth trying
Very pleased with cotton trousers perfect fit true to size for medium as for service brilliant
Reply from hscph.com
Thank you so much for your fantastic feedback! ⭐😊 We're thrilled that the cotton trousers were a perfect fit and true to size, and that you enjoyed our service. Your support means a lot to HSCPH. 💙🙌✨
Verified
Definitely pieces too try
Just received my skirt as usual perfect very quick delivery just washed some other pieces for first time they came out in great condition just as stated they hold shape great
Reply from hscph.com
Thank you for your wonderful review 💙 We’re delighted that your skirt arrived quickly and that your styles stay in great condition after washing 👗✨ That’s exactly what we strive for at HSCPH 🙌
Verified
Sizing for products is inconsistent
Sizing for products is very helpful, but I have recently enquired about your dressing robes which are one size. Measurements are not shown and I was told by a member of your customer care team that measurements were not allowed to be shared. This is holding me back from ordering because of the return postage cost if item does not fit. I think when measurements are not given, there should be an allowance for no return postage costs.
Reply from hscph.com
Thank you for taking the time to share your thoughts 💬✨ We’re truly sorry that the lack of robe measurements and return costs are holding you back 😔 At HSCPH we value feedback like yours and will carefully review how we can improve our sizing information and policies 📏🤍
Verified
I had trouble with my Account and wasn‘t able to do the return process. Michelle was by my side and at the end it worked. Very nice Support Team!
Reply from hscph.com
Thank you so much for your wonderful words! 🙌💛✨ We’re truly pleased that Michelle and the HSCPH support team could guide you through the account issue and make the return process work smoothly in the end. We really appreciate your trust and patience.
Verified
Lovely items and speedy, professional and helpful customer service.
I love many of your items and your customer service is quick (considering I'm in the UK) professional and helpful. Thank you!
Reply from hscph.com
Thank you so much for your kind words ✨ We’re thrilled that you love our styles and had such a positive experience with our customer service, even from the UK 😊 HSCPH truly appreciates your support and trust 💛🙌
Verified
Great customer service. Delivery was timely and all items arrived nicely packaged. As a Dane living abroad I miss Denmark and all things Danish. I was so happy to find Henrietta Steffensen on line. I was just a bit disappointed that the lovely little candies were not licorice in my last order but chocolate 😉. I love all the clothing that I have purchased. All the clothing is all so very beautiful, comfortable and versatile. I especially love the color Bark and Elephant.
I hope to have the opportunity to purchase the blouse #96039 in the future and hope that you will continue to offer it in larger sizes.
Thank you. I highly recommend your company and will definitely continue to purchase clothing. Lis
Reply from hscph.com
Wow, your feedback truly made our day 🌟 Thank you for recommending HSCPH and sharing your joy about the Bark and Elephant colors 🧡🐘 We’ll keep your wish for blouse #96039 in larger sizes in mind, and we hope your next package will bring just as much happiness 🎁✨
Verified
I ordered from the UK and the shipping was fantastic as was the customer service I received.
Beautiful clothes that are timeless and so easy to wear this is fast becoming my favourite brand.
Reply from hscph.com
What a joy to read your review – thank you so much! ❤️ We’re thrilled that everything from shipping to customer service met your expectations and that you love our timeless, easy-to-wear styles. Your kind words mean so much to all of us at HSCPH. 🌍📦✨
Verified
Ik houd van de fleece stof.
De fleece vesten en truien dragen zo fijn! In de was zo droog. En niet zweterig. Ik heb er meerdere!❤️
Reply from hscph.com
Hartelijk dank voor je enthousiaste review! 💛 Geweldig om te horen dat je de fleece stof zo fijn vindt en meerdere items hebt die je graag draagt. Dank je wel voor je vertrouwen in HSCPH 🙌✨😊
Verified
Very good communication tracking delivery.
Beautifully wrapped item.
Extra treats a lovely personal touch.
The item is great and your shop was the only one with my size in stock.I has looked everywhere!
Would certainly shop with you again,so glad I found you.
Reply from hscph.com
Wow, thank you! 🥰 We're so glad you felt the love in every detail – from our updates to the wrapping and your perfect fit 🎁✨ Can’t wait to welcome you back to HSCPH! 🛍️💛
Verified
Have not received email to return my item. Please help:me
Reply from hscph.com
Thank you for your message, and we’re sorry for the inconvenience 💙 Please reach out to our customer service team kundeservice@hscph.dk, so we can help resend the return information and make sure your case is handled quickly at HSCPH 😊📩
Verified
I was totally misled by poor description of garment. It should be made clear if it is micro fleece or jersey in the description. Also when I looked up refunds online it said refunds to UK were free. However I paid 15 euros for delivery and £16.75 for my return which is scandalous. I shall definitely not be ordering directly from Henrietta Steffenson again. Also there was no returns label included in my parcel.
Reply from hscph.com
Thank you for your feedback 🙏📦 At HSCPH, the material of every style is clearly listed under the product description 🧵✨, so you can see exactly what fabric it is. Free shipping applies only to orders over €160 💶, and unfortunately, we do not offer free return shipping.
Verified
I was delighted to receive my order but unfortunately two of the items had to be sent back as they were too big I want to re order smaller sizes just waiting to hear from you, they were beautifully packaged with sweeties!! I will just be thankful when it is all sorted Astra
Reply from hscph.com
Thank you, Astra! 💛🍬 We’re thrilled you loved the packaging and styles – sorry to hear some didn’t fit, but no worries, we’ll help you get the perfect size ASAP! 🙌👕✨
Verified
Beautiful quality
Received my last order. The quality is superb. The material feels soft and is so comfortable. Bernie
Reply from hscph.com
Thank you for your wonderful feedback, Bernie 💛✨ It means so much to us that you love the quality and soft feel of the material. Wishing you lots of joy with your new styles from HSCPH 😊🖤🌟
Verified
I love that winter fleeces and summer pieces can be mixed
I love that winter fleece and summer pueces
Reply from hscph.com
Thank you for sharing this lovely feedback 💖 We’re so happy that you enjoy mixing your winter fleece styles with your summer pieces 😊 Creating flexible and timeless clothing for every season means a lot to HSCPH 🌿✨🧡
Verified
Must haves for any wardrobe
Excellent service all pieces for me are great sizing perfect most comfortable building up a very nice collection😊
Reply from hscph.com
Thanks a lot for your wonderful feedback! We’re thrilled that your HSCPH pieces are comfortable, fit perfectly, and that your collection is growing beautifully 🙌✨😊
