Review summary
Customers consistently praise the high quality and craftsmanship of the products, describing them as excellent, durable, and well-made. Many appreciate the easy-to-use and intuitive online design tools, highlighting the simple and visual ordering process. Customer service is generally viewed positively for being helpful and supportive. Additionally, the products are seen as offering good value and competitive pricing, with customers appreciating the availability of small quantity orders, free shipping, and a wide range of sustainable and customizable material options. Delivery experiences are mixed, with some customers reporting frustration over delays, lack of tracking, or lost packages. A few customers mention unresponsiveness or unresolved issues with customer service. Some also express disappointment when preferred product or material options become unavailable.
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Verified
Really high quality tags. I'm very happy with my labels.
I'm very happy with how my labels turned out. I really like the online design process. It made it really easy to design and see exactly how your labels would look. Customer service has been great. They sent me samples of different tags to look at and feel. This really helped me choose the right tag. The tag I was thinking about getting, I didn't end up liking as well for what I needed. All the tags were really good quality. I really like the free shipping, but it did take longer than I expected. Once I saw my final tags they were better than I thought. I really liked how the stitching turned out. They look really good. I will be using them again for my business.
Reply from dortex.com
Thank you so much for your detailed and thoughtful feedback.
We’re delighted that you’re so happy with your labels and that the online design process helped you create exactly what you had in mind. It’s also great to hear that the material samples supported you in choosing the right tag for your business.
We truly appreciate your kind words about the quality, the stitching and our customer service. At the same time, thank you for mentioning the longer delivery time with free shipping. Your feedback helps us continue to improve.
We’re very happy to hear that you’ll be using our labels again for your business.
Verified
Amazing product, perfect finish
We ordered organic cotton labels with our own design. Amazing product, perfect finish, we are very satisfied. We really appreciate the sample pack before ordering our own design. Shipping was also precise, just on time when it was promised. We are grateful for all the support we got and we will buy again soon!
Reply from dortex.com
Thank you so much for your wonderful feedback!
We're delighted that you're so happy with your organic cotton labels and their quality. It's especially nice to hear that our sample pack helped you choose the right product and that our support team could assist you throughout the process.
We're also pleased that your order arrived exactly as promised. We truly appreciate your trust and look forward to creating your next labels soon!
Verified
All was REALLY GREAT! Customer Service is TOPS. Quality superb! My order was accurate and extremely well made.
Had to dock one star, as there was a hiccup on how they describe potential arrival time and shipping information. They need to refine that process, and probably better to err on the side of a more distant quote for delivery time (particularly for international orders).
Reply from dortex.com
Thank you very much for your detailed and wonderful review! We’re delighted that you’re so pleased with our customer service and the quality.
Thank you also for your comment regarding the delivery time. Unfortunately, we have no control over the delivery carried out by the courier service. As soon as the order leaves our premises, our customers receive a tracking number and can track the progress of their parcel at any time.
If you have any further questions, our customer service team will be happy to help.
Verified
The embroidered label was well made in the color combination ordered.
The only drawback is the small size. I really wasn’t thinking when I ordered them .
It would be nice to have a variation of sizes.
Thank you
Reply from dortex.com
Thank you very much. For a range of sizes, please take a look at our woven Flexinera products: https://www.dortex.com/flexinera.html
Verified
The labels were good value, printed quickly, and on a sustainable organic cotton option (which was a must for me). It’s good to see they also offer vegan leather options for labels and tags that aren’t just plastic by another name! Apple leather being a new one!
Reply from dortex.com
Thank you so much for your thoughtful feedback. We're delighted that you were happy with the quality, quick production and value of your labels. It's especially wonderful to hear that our organic cotton option met your sustainability requirements.
We're also pleased that you appreciate our range of alternative materials, including our vegan options such as apple leather. Developing products that combine quality, functionality and more sustainable materials is very important to us.
Verified
A+++ Service from the very first email
A+++ Service from the very first email.
As a newbie to having to have labels, the team were amazing. With checking my drafts, explaining why something would work or not work and a possible solution.
Will be buying more 💕
Reply from dortex.com
Thank you so much for your wonderful feedback.
We’re delighted that you felt well supported from the very first email and that our team could help you with your label designs and questions. Especially when ordering labels for the first time, we know how important good advice and clear explanations are.
It’s great to hear that you’re happy with the service and we look forward to creating more labels for you in the future.
Verified
I was thrilled I could order the laundry labels. Getting free shipping to the US was a super bonus. The product is perfect. Thanks so much, I couldn’t be happier.
Reply from dortex.com
Thank you so much for your wonderful feedback! We're delighted that you were so happy with your laundry labels and that you enjoyed our free shipping to the US. It's fantastic to hear that the product met your expectations perfectly. Thank you for your trust, and we hope to welcome you back again soon.
Verified
Excellent as always
Super quick service and great quality product. Ive been buying our family festival wristbands here for 6 years and they never disappoint.
Reply from dortex.com
Thank you very much for your wonderful review!
We're delighted that you've trusted us with your family festival wristbands for the past six years. It's great to hear that you're consistently happy with both the quality and our fast service. Thank you for your continued trust!
Verified
Perfect for what I needed!
Ordered a small titanium engraved plate to put on a guitar to honor a friend. Exactly what I was looking for. Exactly as expected/desired. Shipping to Minnesota took a couple weeks which seemed long but I am not in a rush so no concerns.
Reply from dortex.com
Thank you for your kind feedback.
We’re glad to hear that the engraved titanium plate matched exactly what you had in mind and that it serves as a fitting way to honor your friend. It means a lot to us that the result met your expectations.
Thank you as well for your patience with the shipping time to Minnesota. We are currently working on faster shipping options for international deliveries and hope to offer improved transit times soon. We appreciate your understanding.
Verified
Laser engraved labels were excellent quality. I highly recommend Dortex and I would order again.
Reply from dortex.com
Thank you very much for your positive feedback!
Verified
Easy design tools and checkout. Other sites way too complicated. Great experience.
Reply from dortex.com
Thank you very much! We really appreciate your feedback!
Verified
Verified
Excellent
The result was exactly like what it looked like on my screen. Very happy!!
Reply from dortex.com
We are delighted that the result met your expectations exactly. We’re so glad you’re so happy!
Verified
Great quality
Soft material, printing quality is great. I highly recommend! The only issue was the delivery time (EU) which took more than a month, but there were Christmas and new year holidays inbetween, so the longer delivery was expected.
Reply from dortex.com
Thank you for your detailed review. We’re pleased to hear that you’re happy with the soft material and the printing quality. Thank you as well for your understanding regarding the longer delivery time due to the Christmas and New Year holidays. Your balanced feedback is very much appreciated and helps us continue to improve our processes.
Verified
Turned out great
Reply from dortex.com
Thank you for your feedback! We're delighted to hear that everything turned out great. We hope you enjoy your labels!
Verified
We ordered the leather tags and they were of excellent quality. This is our second order and we will continue to do business with Dortex!
Reply from dortex.com
Thank you very much for your repeat order and your positive feedback.
Verified
Best woven labels ever
The quality is really, really great. And it's nice to have my makers name in all the items I produce, it adds that personal luxury touch, that says bespoke!
Reply from dortex.com
Thank you very much for your enthusiastic feedback. We are delighted that you consider our woven labels the best you have ever had. It’s great to hear that you are so pleased with the quality!
Verified
We have consistently had a great experience with Dortex Label. They always deliver on time, which is crucial for my business operations. The quality of their labels is exceptional, ensuring that my products stand out. I highly recommend Dortex Label for anyone looking for reliable and high-quality labeling solutions!
Reply from dortex.com
Thank you very much for your wonderful feedback! We’re delighted to hear that our reliable delivery and high-quality labels contribute positively to your business. It means a lot to us that you recommend DORTEX, we truly appreciate your trust and continued partnership.
Verified
Great product. Arrived quickly and just what I needed. Thanks
Reply from dortex.com
Thank you for your positive review. We’re pleased that the product arrived quickly and met your expectations exactly. It’s great to hear that everything worked out just as you needed. Thank you for choosing us!
Verified