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Review summary
Customers overwhelmingly praise the high quality, finish, and accuracy of the products received. Many customers appreciate the simple, intuitive online design and ordering process. Customers are pleased with the ability to personalize their products, highlighting satisfaction with custom designs and samples. Customer service is frequently described as helpful, supportive, and knowledgeable. Opinions on delivery are mixed, with some satisfied with prompt arrivals but several reviews frustrated by delays or missing orders. A few customers also express dissatisfaction with customer service.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsdortex.com
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Verified
Exceeds Expectations
This was genuinely one of the best sites I've been on in AGES. I have a hard time working applications sometimes but this one was so easy to work and was beautiful as well. I particularly enjoyed how polite the addition of the prefix is. I don't really have any ideas of things that could be done better yet, because this site is truly great.
Reply from dortex.com
Thank you so much for your wonderful feedback! We’re delighted that you found our website so easy and intuitive to use and that you enjoyed the design as well. It means a lot to us that the ordering experience made such a positive impression on you. Thank you for taking the time to share your experience!
Verified
The labels are very beautyful, they are lovely! I love the soft texture, clours, the size is perfect for my project. A little bit colour difference of the engrave for the double L, at the top of the letters. But overall they look great.
I love them so much! ❤️
Verified
Really high quality tags. I'm very happy with my labels.
I'm very happy with how my labels turned out. I really like the online design process. It made it really easy to design and see exactly how your labels would look. Customer service has been great. They sent me samples of different tags to look at and feel. This really helped me choose the right tag. The tag I was thinking about getting, I didn't end up liking as well for what I needed. All the tags were really good quality. I really like the free shipping, but it did take longer than I expected. Once I saw my final tags they were better than I thought. I really liked how the stitching turned out. They look really good. I will be using them again for my business.
Reply from dortex.com
Thank you so much for your detailed and thoughtful feedback.
We’re delighted that you’re so happy with your labels and that the online design process helped you create exactly what you had in mind. It’s also great to hear that the material samples supported you in choosing the right tag for your business.
We truly appreciate your kind words about the quality, the stitching and our customer service. At the same time, thank you for mentioning the longer delivery time with free shipping. Your feedback helps us continue to improve.
We’re very happy to hear that you’ll be using our labels again for your business.
Verified
Feeling grown-Up!
The patches I had made were for an external facing signature tag. What arrived looks perfect, professional and feels almost luxurious. It's an amazing feeling to see an idea come into real life in such a tangible way. Can't wait to get them sewn on.
Reply from dortex.com
Thank you very much for your wonderful feedback! We’re delighted that your patches turned out exactly as you envisioned and that you’re so pleased with their professional, high-quality finish. It’s especially rewarding to hear how exciting it is for you to see your idea become a reality. Enjoy sewing them on!
Verified
Amazing product, perfect finish
We ordered organic cotton labels with our own design. Amazing product, perfect finish, we are very satisfied. We really appreciate the sample pack before ordering our own design. Shipping was also precise, just on time when it was promised. We are grateful for all the support we got and we will buy again soon!
Reply from dortex.com
Thank you so much for your wonderful feedback!
We're delighted that you're so happy with your organic cotton labels and their quality. It's especially nice to hear that our sample pack helped you choose the right product and that our support team could assist you throughout the process.
We're also pleased that your order arrived exactly as promised. We truly appreciate your trust and look forward to creating your next labels soon!
Verified
All was REALLY GREAT! Customer Service is TOPS. Quality superb! My order was accurate and extremely well made.
Had to dock one star, as there was a hiccup on how they describe potential arrival time and shipping information. They need to refine that process, and probably better to err on the side of a more distant quote for delivery time (particularly for international orders).
Reply from dortex.com
Thank you very much for your detailed and wonderful review! We’re delighted that you’re so pleased with our customer service and the quality.
Thank you also for your comment regarding the delivery time. Unfortunately, we have no control over the delivery carried out by the courier service. As soon as the order leaves our premises, our customers receive a tracking number and can track the progress of their parcel at any time.
If you have any further questions, our customer service team will be happy to help.
Verified
The embroidered label was well made in the color combination ordered.
The only drawback is the small size. I really wasn’t thinking when I ordered them .
It would be nice to have a variation of sizes.
Thank you
Reply from dortex.com
Thank you very much. For a range of sizes, please take a look at our woven Flexinera products: https://www.dortex.com/flexinera.html
Verified
Very helpful customer service making sure the size I ordered was correct for my project. Finished labels were excellent quality. The image was perfect! Thank you!
Reply from dortex.com
Thank you very much for your wonderful feedback! We’re delighted that our customer service team could help you find the right size for your project. It’s especially great to hear that you’re so pleased with the quality of your finished labels and that the image turned out perfectly. Enjoy your labels!
Verified
The labels were good value, printed quickly, and on a sustainable organic cotton option (which was a must for me). It’s good to see they also offer vegan leather options for labels and tags that aren’t just plastic by another name! Apple leather being a new one!
Reply from dortex.com
Thank you so much for your thoughtful feedback. We're delighted that you were happy with the quality, quick production and value of your labels. It's especially wonderful to hear that our organic cotton option met your sustainability requirements.
We're also pleased that you appreciate our range of alternative materials, including our vegan options such as apple leather. Developing products that combine quality, functionality and more sustainable materials is very important to us.
Verified
A+++ Service from the very first email
A+++ Service from the very first email.
As a newbie to having to have labels, the team were amazing. With checking my drafts, explaining why something would work or not work and a possible solution.
Will be buying more 💕
Reply from dortex.com
Thank you so much for your wonderful feedback.
We’re delighted that you felt well supported from the very first email and that our team could help you with your label designs and questions. Especially when ordering labels for the first time, we know how important good advice and clear explanations are.
It’s great to hear that you’re happy with the service and we look forward to creating more labels for you in the future.
Verified
I was thrilled I could order the laundry labels. Getting free shipping to the US was a super bonus. The product is perfect. Thanks so much, I couldn’t be happier.
Reply from dortex.com
Thank you so much for your wonderful feedback! We're delighted that you were so happy with your laundry labels and that you enjoyed our free shipping to the US. It's fantastic to hear that the product met your expectations perfectly. Thank you for your trust, and we hope to welcome you back again soon.
Verified
Excellent as always
Super quick service and great quality product. Ive been buying our family festival wristbands here for 6 years and they never disappoint.
Reply from dortex.com
Thank you very much for your wonderful review!
We're delighted that you've trusted us with your family festival wristbands for the past six years. It's great to hear that you're consistently happy with both the quality and our fast service. Thank you for your continued trust!
Verified
Custom apparel labels
My labels are perfect! Love the design. Better than I expected. Thank you!
Reply from dortex.com
Thank you so much for your wonderful feedback! We’re delighted that you love the design of your labels and that the final result even exceeded your expectations. We hope you enjoy adding them to your creations!
Verified
TAN
Item as ordered and very quick delivery!
Reply from dortex.com
Thank you very much for your feedback! We’re delighted that your item arrived exactly as ordered and that you were happy with the quick delivery. Enjoy your order!
Verified
They were exactly what I was looking for. Thanks
Reply from dortex.com
Thank you very much for your feedback! We’re delighted that your labels turned out exactly as you were looking for. We hope you enjoy using them!
Verified
The labels which were ordered are great.
Reply from dortex.com
Thank you very much for your feedback!
We’re delighted that you’re so happy with your labels and hope you enjoy using them.
Verified
I AM SYSTIFY !
Reply from dortex.com
Thank you very much for your feedback! We’re delighted to hear that you’re satisfied with your order. Thank you for your trust!
Verified
Perfect for what I needed!
Ordered a small titanium engraved plate to put on a guitar to honor a friend. Exactly what I was looking for. Exactly as expected/desired. Shipping to Minnesota took a couple weeks which seemed long but I am not in a rush so no concerns.
Reply from dortex.com
Thank you for your kind feedback.
We’re glad to hear that the engraved titanium plate matched exactly what you had in mind and that it serves as a fitting way to honor your friend. It means a lot to us that the result met your expectations.
Thank you as well for your patience with the shipping time to Minnesota. We are currently working on faster shipping options for international deliveries and hope to offer improved transit times soon. We appreciate your understanding.
Verified
So excited!
Cannot wait to get my new labels!!!!!
Reply from dortex.com
Thank you for your enthusiasm! We’re delighted that you’re so excited about your new labels. We hope you’ll love the finished result just as much as the design!
Verified
Laser engraved labels were excellent quality. I highly recommend Dortex and I would order again.
Reply from dortex.com
Thank you very much for your positive feedback!
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dortex.com
- +492319371000
- dortex.com
- post@dortex.com
- Dortmund, DEU
About
dortex.com
DORTEX is your professional supplier of personalized textile labels and name ribbons, professional woven labels and individual gift ribbons. From simple name tags for clothing identification to profes...
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