euroflorist.de/en- Logo - reviews

euroflorist.de/en
Reviews:

141 reviews in the last 12 months387 total reviews  

3.80
Good
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Most relevant positive review

Oct 8, 2023
 Verified review
The speed of the delivery was exceptional, precisely as I requested. The recipient was more than pleased and sent me a picture to show how beautiful the flowers were. I had some minor difficulty with a previous order (the flowers and champagne were merely left in front of the recipients' door without knocking or ringing the bell, despite both people being at home) and I emailed Euroflorist to complain. This time the gifts were handed directly to the recipients. This only goes to show that Euroflorist heeds your concerns and attempts to make improvements. Very, very pleased this time.

Most relevant negative review

Sep 25, 2023
 Verified review
I ordered a flower bouquet from your website for my friend’s birthday, but I was very disappointed with the quality of the service. The flower wrapping was not done properly and looked cheap and messy. The birthday card was just a piece of paper with no design or message. I expected a more professional and personalized service from you. Moreover, I did not receive any confirmation or tracking information about my order. I had no idea when or if the flowers were delivered. This made me very anxious and frustrated. I think you need to improve your customer service and communication skills. I hope you will take this feedback seriously and make the necessary changes. Thank you.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for euroflorist.de/en

Filter
Sort by  
Latest first
(30)
Reset
Sep 16, 2023
 Verified review
Awful cover
Report review
Answer by euroflorist.de/en
Sep 18, 2023
Hello, Thank you for your order and your feedback. We are very sorry to hear that you are not happy with our service. Since your satisfaction is extremely important to us, we would be very grateful if you could send us an email to info@euroflorist.de and also please send the invoice number so that we can investigate your complaint immediately. We will get back to you as soon as possible after receiving the email. We sincerely apologize for any inconvenience caused and hope to hear from you. Warm regards Euroflorist Customer Service
Sep 16, 2023
 Verified review
Total waste of money and very very poor customer service. I have had to resort to contacting the CEO Magnus to get this resolved. Antigoni (or whatever his name is) completely ignored my points i.e. no message card, no box of chocolates, day later than advised, DHL obviously did not try to deliver as my niece was there and she had to send someone to pick up package! NOW TODAY - 16.9 The bottle of Prosecco is flat, no fizz nothing! Antigoni kept going on about DHL and offered a 20% voucher whilst not telling me where the chocolates and message card was. Was DHL responsible for that as well???
Report review
Answer by euroflorist.de/en
Sep 18, 2023
Hello, Thank you for your order and your feedback. We are very sorry to hear that you are not happy with our service. As we can see we are in contact with you to find a proper solution. Thank you for your patience. Warm regards Euroflorist Customer Service
Sep 12, 2023
 Verified review

Order was not delivered. Bad customer service.

I have order flowers for my wife before. I never had an issue and everything was beautiful. This time flowers were not delivered, I have been trying to contact them via phone (call doesn't connect, advices to contact via email or their webshop) I tried already many times and they haven't contacted. I received an email yesterday saying they couldn't see the information, I forwarded them the info, no reply anymore. If anyone for Euroflorist reads this please contact me asap. Invoice Nr.: DE6300286
Report review
Answer by euroflorist.de/en
Sep 18, 2023
Hello, Thank you for your order and your feedback. We are very sorry to hear that you are not happy with our service. Since your satisfaction is extremely important to us, we would be very grateful if you could send us an email to info@euroflorist.de and also please send the invoice number so that we can investigate your complaint immediately. We will get back to you as soon as possible after receiving the email. We sincerely apologize for any inconvenience caused and hope to hear from you. Warm regards Euroflorist Customer Service
Sep 7, 2023
 Verified review
Delivery service
Report review
Answer by euroflorist.de/en
Sep 8, 2023
Dear costumer, Please let us know what wasnt good about the delivery. Feel free to contact us per email. Herzliche Grüße, Kundenservice Team Euroflorist
Sep 1, 2023
 Verified review
Flowers did not arrive on the day asked for (my wife's birthday). I ordered five days in advance to make sure there would not be a problem. The company is refusing to cancel the order and reimburse me. Disgusting service.
Report review
Answer by euroflorist.de/en
Sep 4, 2023
Dear costumer, as we have already told you. your package may be delayed up to 2 days via a courier service (DHL/DPD) how you also can read on our website when you order via a courier service. Youre Package arrived the next day. Warm regards, Customer Service Team Euroflorist
Aug 18, 2023
 Verified review
the parcel did not arrive at the address
Report review
Answer by euroflorist.de/en
Aug 18, 2023
Dear Customer, Thank you for using our service and your feedback. Please be assured that we are deeply sorry to hear that you have been experiencing inconveniences regarding your flower order via DHL (mail service). We totally understand your irritation that the order has not arrived and regret the disappointment it has caused. Kindly note that we will contact you immediately and offer you a for you satisfactory solution to this matter. Once again, our sincere apologies for the discomfort you experienced in this situation. Warm regards, Customer Service Team Euroflorist
Aug 17, 2023
 Verified review
No communication. Never delivered. We had to call from abroad several times and no information was available. at the last time we had to cancel.
Report review
Answer by euroflorist.de/en
Aug 18, 2023
Dear Customer, Thank you for ordering and or sharing your review. We regret to read about the inconveniences regarding your order. Our customer service already got in contact with you and found a solution. Warm regards, Customer Service Team Euroflorist
Aug 8, 2023
 Verified review

Recipient did not get the flowers

My recipient, on Germany 95444 Bayreuth Lilienthal Str 20A never got the flowers altho the tracking said it was delivered 5.8.23 I emailed Euro florist and did not get a reply.
Report review
Answer by euroflorist.de/en
Aug 10, 2023
Dear Guanyin, Thank you for ordering and or sharing your review. We regret to read about the inconveniences regarding your order. Our customer service already got in contact with you to find a satisfactory solution, thank you for your patience. Warm regards, Customer Service Team Euroflorist
Aug 8, 2023
 Verified review
You did not deliver my flowers and I have not yet had a refund!
Report review
Answer by euroflorist.de/en
Aug 10, 2023
Dear Sarah, Thank you for ordering and or sharing your review. We regret to read about the inconveniences regarding your order. Our customer service already got in contact with you to find a satisfactory solution, thank you for your patience. Warm regards, Customer Service Team Euroflorist
Aug 2, 2023
 Verified review
The flowers are not delivered / received. If you encounter problems with the delivery, you can make a telephone call to the recipient or the Mandan.
Report review