euroflorist.de/en

Reviews:

Hello, Thank you for your review. We are very sorry to hear that the flowers were delivered to late. Our customer service will contact you to find a proper solution. Warm regards, Customer Service Team Euroflorist

Sehr geehrter Kunde, Der Grund fuer eine nicht moegliche zustellung war da es Unstimmigkeiten bei der Empfangsadresse gab. Bitte schicken Sie uns eine Email mit einer bestaetigung von der Adresse und welcher Name auf dem Klingelschild steht. Herzliche Grüße, Kundenservice Team Euroflorist

Dear Mogs, Thank you for your order and your feedback. We deeply regret to hear that the delivered flowers did not meet your expectations. Please be assured that the quality of flowers delivered by our florists is extremely important for us, hence, we would highly appreciate if you could share a picture of the flowers so we can follow up on this. Our customer service already got in contact with you to find a satisfactory solution, thank you for your patience. Warm regards, Customer Service Team Euroflorist

Dear Sarah, Thank you for your honest feedback and your order. Please rest assured, we are very sorry that your order did not reach the recipient on your requested delivery date. Your disappointment is of course understandable, but please note that you have chosen a product that can only be delivered via DHL. This is also communicated when ordering online. Unfortunately, with our deliveries through DHL, the actual delivery date can differ from the desired date by one to three working days, which is why we point this out several times during the ordering process. We can only guarantee a delivery date, for example the next day, if delivered by a local florist. We regret that you were not aware of this and apologize for any inconvenience caused. Thank you for your understanding. Warm regards, Customer Service Team Euroflorist

Ihre kurze Bewertung kommt einen langen Weg. Es gibt immer einen guten Grund Blumen zu versenden, vielen Dank, dass Sie unseren Service genutzt haben um jemanden zu zeigen, dass Sie an ihn/sie denken. Gerne wieder!

Hello, Thank you for taking a moment to review your experience with us. Please take our sincere apologies for the inconvenience of the missing card. This should indeed not have happened and we can totally understand your disappointment. Be assured that we will follow up on this with our florist to prevent this from happening again. Being very sorry for the caused inconveniences we hope the flowers themselves had the desired effect. Warm regards, Customer Service Team Euroflorist

Hello, Thank you for your order and your feedback. We are very sorry to hear that you are not happy with our service. Since your satisfaction is extremely important to us, we would be very grateful if you could send us an email to info@euroflorist.de and also please send the invoice number so that we can investigate your complaint immediately. We will get back to you as soon as possible after receiving the email. We sincerely apologize for any inconvenience caused and hope to hear from you. Warm regards Euroflorist Customer Service

Thank you for using our service and for your review. We are truly sorry to get to know that your order did not arrive on the chosen delivery date. Regretting the disappointment, you must have experienced we apologize for any inconveniences. Please note that in your order you have chosen a product that is being delivered by DHL (mail service). Unfortunately, it is possible that DHL deliveries may vary by 1 or 3 days from the desired date. As we are not able to influence this matter, it is communicated repeatedly during the order process, however, we are sorry that you were not aware of this. In case of a delivery of one of our local florists we can indeed guarantee a delivery date. We very much hope the recipient liked the flower gift despite its belated delivery and thank you for your feedback.

Dear Costumer, Thank you very much for your order and your feedback. We very much regret to read that the delivered flowers fell short of your expectations. Certainly, we will assist you in regards to your concern and are kindly asking you to send a photo of the delivery to info@euroflorist.de so we can follow up on this. We will get back to you as quick as possible, after reviewing the case. We sincerely apologize for any experienced inconveniences. Warm regards, Customer Service Team Euroflorist

Hello, Thank you for ordering and or sharing your review. We regret to read about the inconveniences regarding your order. Our customer service already got in contact with you to find a satisfactory solution, thank you for your patience. Warm regards, Customer Service Team Euroflorist

Hello, Thank you for your order and your feedback. We are very sorry to hear that you are not happy with our service. Since your satisfaction is extremely important to us, we would be very grateful if you could send us an email to info@euroflorist.de and also please send the invoice number so that we can investigate your complaint immediately. We will get back to you as soon as possible after receiving the email. We sincerely apologize for any inconvenience caused and hope to hear from you. Warm regards Euroflorist Customer Service

Thank you for your order and for sharing your review. We want to extend our sincerest apologies that your flower greeting did not arrive on the by you desired day, the birthday of your daughter. The inconveniences caused by this are highly regretted and I want to assure you that we will discuss this case with all partners involved and contact you again via Email. Thank you very much for your feedback here, we highly appreciate it while being so sorry you have found yourself in this position.