r2-bike.comReviews:
2,029 reviews in the last 12 months7,198 total reviews
Excellent
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Most relevant positive review
Mar 18, 2024
Verified review
En Europa es la mejor tienda donde he comprado. La atención post-venta es de lo mejor, están pendiente de solucionar y responder lo antes posible cualquier inconveniente que se tenga y constantemente mandan mail para saber si algo más requiere.
Lo digo por experiencia propia.
Confío en esta tienda y es mi favorita.
Compro con envío a Chile y Austria y todo llega muy bien embalado.
Además tienen todo las marcas y productos favoritos que me gustan.
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Most relevant negative review
Aug 18, 2023
Verified review
I placed an order but immediately cancelled it following the r2-bike.com instructions for claims and cancellations. Regardless, the order was sent anyway, I did not pick up the parcel and now after almost 3 weeks my money are not returned yet. Furthermore the personnel is rude and disrespectful, blaming me for the fact I follow the instructions given by the website!!! I still have not received my funds and frankly I doubt I will, but I will report this merchant to my bank, I hope this will help their “business” reputation.
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Reviews for r2-bike.com
5 days ago
Verified review
No he recibido mi pedido
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Answer by r2-bike.com
5 days ago
Thank you for your feedback. Please note, that the delivery of your parcel is not in our hands. We got your e-mail and will get in contact with DHL asap and try to solve the problem.
Best regards
r2bike
AL
Anniek L.
Kortemark
4 days ago
Verified review
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May 30, 2024
Verified review
Nie otrzymałem ani towaru, ani zwrotu pieniędzy
Złożyłem zamówienie w tym sklepie. Otrzymałem powiadomienie, że będzie dostępny od 31.12.2026, czyli za ponad dwa i pół roku (sic!). Pisałem dwukrotnie aby to wyjaśnili, bo wygląda to na pomyłkę albo żart. Po tygodniu zero odzewu. Zatem poprosiłem aby zwrócili mi pieniądze. Trzykrotnie. Znowu zero odzewu. Pisałem zarówno przez formularz, jak i e-mailem, za każdym razem otrzymałem wiadomość, że informacja do nich dotarła. I nic... Odradzam zakupy w tym sklepie.
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Answer by r2-bike.com
Jun 3, 2024
Thank you for your feedback. Unfortunately our distributor can't give an exact delivery date for the ordered item. Thats why we haven given the long delivery date. We apolgize that we are not able to deliver the item shortly.
It is high season at the moment. That means we get hundreds of emails everyday. We ask for your patience.
Your order has been cancelled as wished.
Thank you
r2bike
Jun 23, 2024
Verified review
Rubbish service and extra charges
Don’t take payments for items you don’t have in stock and then delay delivery by a week
Put all charges in the invoice to see the total cost before committing to buying and not have the courier stick extra charges mid transit
Used to be, now shit
Avoid
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Answer by r2-bike.com
Jul 11, 2024
Thank you for your feedback. The things you complain about are communicated on our website.
https://r2-bike.com/Payment
https://r2-bike.com/Shipping
Thank you for your understanding
r2bike
Jun 14, 2024
Verified review
Very poor
4 days went on without information about my order´s shipment, despite my e-mail. It took 4 days to report and just because i kept asking by e-mail.
Finnally, turned out the item was not available despite appearing as available....
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Answer by r2-bike.com
Jun 14, 2024
Thank you for your feedback. Please carefully check the availability dates, stated on the website. The item was shown with a delivery time from our supplier when ordering. Only items which are shown with "available from stock" are ready to ship from our warehouse. Because of the known delivery time we didn't inform you additionally.
The item is available again if you still need it.
Thank you for your understanding.
Best regards
r2bike
Jun 20, 2024
Verified review
Promises are the strong point of any store
On the day of ordering the product - it was written 2-4 days until it arrives at the warehouse - in fact I have been waiting for two weeks just for the package to be shipped!
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Answer by r2-bike.com
Jun 21, 2024
Thank you for your feedback. We sent your order 12 days after your orderdate. Sorry for the delay. Our supplier needed more time than expected.
Best regards
r2bike
Jun 17, 2024
Verified review
very poor service….no phone number
very poor service….no phone number , no hot line , and no answer to email contact . in few words if something goes wrong with your order you are in a mess ………
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Answer by r2-bike.com
Jun 18, 2024
Thank you for your feedback. According to the tracking you should get your parcel today.
It's peak of the season. We get hundreds of incoming emails everyday. We ask for your patience.
Thank you and best regards
r2bike
May 21, 2024
Verified review
Very poor in replying email
It been 4days after email till today 21th no reply nothing....and since 10th may 1pm the parcel no movement nothing
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Answer by r2-bike.com
Jun 3, 2024
Thank you for your feedback. According to our system we replied to your email after 2 days. Please check your spam folder too.
Thank you
r2bike
May 18, 2024
Verified review
Issue with Order: Garmin Tactix 7 AMOLED
I wanted to bring to your attention an issue with my recent order of a Garmin Tactix 7 AMOLED. My account has been debited for the purchase, however, UPS has not yet received the package.
I have reached out to r2-bike.com via email regarding this matter but have not received any response. I would appreciate it if you could look into this issue and provide me with an update on the status of my order.
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May 17, 2024
Verified review
they sent the parcel with incomplete address, wrong telephone # of receiver, so after 10 days I need to go myself to DHL to collect the parcel.
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Answer by r2-bike.com
Jun 3, 2024
Thank you for your feedback. We sent the parcel with exact the address as we got it from you according to our system. Please check your order confirmation. Nevertheless we are sorry for any inconvenience.
Best regards
r2bike
May 14, 2024
Verified review
I managed to get on the rims, but the tires are crooked. Tires are not straight. I tried several times.
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Answer by r2-bike.com
May 15, 2024
Thank you for your feedback. We will take care about this problem. You already sent us an email. Thank you and sorry for the circumstances.
Best regards
r2bike
May 24, 2024
Verified review
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Apr 2, 2024
Verified review
UNA STELLA
Mi spiace aver dato una stella, ma ho pagato la consegna con DHL ed è arrivata con SDA poste italiane appena è entrato in Italia il pacco. Ho chiesto gentilmente uno sconto via mail per l'accaduto dato che il servizio da me pagato era superiore a quello ricevuto, mi è stato scritto come risposta via mail :" COSÌ NON ANDIAMO BENE, D'ORA IN POI ACQUISTI DA ALTRE PARTI NON PIÙ DA NOI!". Se questo è il modo di trattare i clienti ........ ho tenuto la risposta via mail da poter tutelarmi .
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Answer by r2-bike.com
Apr 3, 2024
We clearly communicate on our website it's possible that DHL handover the parcel to a partner outside of Germany.
Best regards
r2bike
Apr 4, 2024
Verified review
Ho ordinato due articoli di cui uno non è disponibile,non mi sono stati comunicati tempi certi di consegna e oltretutto devo pagare la spedizione
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Answer by r2-bike.com
Apr 4, 2024
Thank you for your feedback. We inform you about the delivery status regularly by email. I just sent you the status by email again.
If you would like to change your order please reply directly to the status email.
Thank you and best regards
r2bike
Apr 3, 2024
Verified review
my order, placed on march 24th, still not shipped. wrote an e mail on support, no answer
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Answer by r2-bike.com
Apr 3, 2024
Thank you for your feedback. Please take care about the delivery dates we give to you during the shopping process. Only items which are shown as "available from stock" are ready to ship immediately. If you have options within an item to choose please take care that the several options can have different delivery dates. One of your ordered items was already sold out weeks before your order. We expect the delivery in the next days and will inform you about the shipping status.
Thank you for your understanding.
Best regards
r2bike
Apr 6, 2024
Verified review
If items are not available, please marked it with NOT AVAILABLE to avoid confusion from customer
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Answer by r2-bike.com
Apr 8, 2024
Thank you for your feedback. Your ordered item was available from our supplier. This status was shown on our website.
Due to the easter holidays there was a small delay. We apologise for the circumstances. Your order is already on it's way to you.
Best regards
r2bike
Apr 1, 2024
Verified review
Non è ancora arrivato nulla.
Non è ancora arrivato nulla.
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Answer by r2-bike.com
Apr 3, 2024
Thank you for your feedback. Unfortunately there was a delay due to the easter holidays here in Germany. We apologize for the delay. Your order is already on it's way to you.
Best regards
r2bike
Apr 21, 2024
Verified review
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Answer by r2-bike.com
Apr 23, 2024
Thank you for your feedback. Your order has been sent in time and was delivered sucessfully. If you have any problems with your order please send an e-mail to support@r2-bike.com. We will help you.
Best reards
r2bike
Apr 15, 2024
Verified review
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Aug 18, 2023
Verified review
Terrible customer support and platform
I placed an order but immediately cancelled it following the r2-bike.com instructions for claims and cancellations. Regardless, the order was sent anyway, I did not pick up the parcel and now after almost 3 weeks my money are not returned yet. Furthermore the personnel is rude and disrespectful, blaming me for the fact I follow the instructions given by the website!!! I still have not received my funds and frankly I doubt I will, but I will report this merchant to my bank, I hope this will help their “business” reputation.
Report review
Answer by r2-bike.com
Aug 18, 2023
Thank you for your feedback. If you make a mistake in your order, we will of course solve the problem. But you have to accept our process in that case. If you cancel the order on Friday afternoon we maybe not able to cancel the shipment in time. Why? Because we are an online shop who always send the order as fast as possible.
Your expectations and your behaviour are inappropriate. Be nice and the people will be nice to you too. ;-)
You will of course get your refund as soon as we are able to track the parcel on it's way return to Germany.
Thank you for your understanding.
Best regards
r2-bike