r2-bike.com

Reviews

Thank you for your feedback. If you make a mistake in your order, we will of course solve the problem. But you have to accept our process in that case. If you cancel the order on Friday afternoon we maybe not able to cancel the shipment in time. Why? Because we are an online shop who always send the order as fast as possible. Your expectations and your behaviour are inappropriate. Be nice and the people will be nice to you too. ;-) You will of course get your refund as soon as we are able to track the parcel on it's way return to Germany. Thank you for your understanding. Best regards r2-bike

Thank you for your feedback. We're sorry that your parcel got damaged during the delivery process. Your replacement delivery is already prepared. Please follow our instructions we've already sent you by email and you will receive your replacement item as fast as possible. Best regards r2-bike

Thank you for your feedback. We're sorry that we did not meet your expectations. Please note that we state in our shipping policy that we only send orders when all items are in stock. Part deliveries are on request. As I can see in the tracking your Express delivery is in time and within the given time frame of DHL Express. We kindly ask you to take care during the shipping process. All items have to be in stock for an immediate shipping of your order. Our DHL Express service did not deliver on Saturday or Sunday. More information here: https://r2-bike.com/Shipping If you have any questions let us know -> support@r2-bike.com Thank you for your understanding and best regards r2-bike

Thank you for your feedback. Unfortunately the manufacturer postponed the delivery date. We've sent you an update of your order status with new delivery time by email. We ask for your understanding and apologise for the inconvenience. Best regards r2-bike

Thank you for your feedback. Northern Ireland has a special status and we have to calculate the VAT rate of 20%. If you choose United Kingdom as shipping country with a delivery address in Northern Ireland, it's unfortunately not correct. For UK shipping there is no VAT included. You pay the duties and taxes with the import. For Northern Ireland we have to calculate 20% VAT directly with your order. Please always choose Northern Ireland as shipping country. We're sorry for the circumstances. Best regards r2-bike

Thank you for your feedback. We are sorry that our supplier has postponed the delivery date. We inform you regularly by e-mail about the current delivery date. If you want to change or cancel your order you can do this at every time. We are sorry for the circumstances. Best regards r2-bike

Thank you for your feedback. Unfortunately DHL did a mistake during the shipping process. We already did a refund for this order. Best regards r2-bike

Thank you for your feedback. Please have a look in your tracking link. There is given the following information. "Transport of the shipments to the destination country/area is not possible due to pandemic-related transport restrictions." Unfortunately neither we or our shipping provider has influence on the restrictions which are given from the goverment of the destination country. A shipment is impossible at the moment. We did a full refund and ask for your understanding. Best regards r2-bike