r2-bike.com

Reviews:

Thank you for your feedback. Please note, that the delivery of your parcel is not in our hands. We got your e-mail and will get in contact with DHL asap and try to solve the problem. Best regards r2bike

Thank you for your feedback. The things you complain about are communicated on our website. https://r2-bike.com/Payment https://r2-bike.com/Shipping Thank you for your understanding r2bike

Thank you for your feedback. We sent your order 12 days after your orderdate. Sorry for the delay. Our supplier needed more time than expected. Best regards r2bike

Thank you for your feedback. According to the tracking you should get your parcel today. It's peak of the season. We get hundreds of incoming emails everyday. We ask for your patience. Thank you and best regards r2bike

Thank you for your feedback. Please carefully check the availability dates, stated on the website. The item was shown with a delivery time from our supplier when ordering. Only items which are shown with "available from stock" are ready to ship from our warehouse. Because of the known delivery time we didn't inform you additionally. The item is available again if you still need it. Thank you for your understanding. Best regards r2bike

Thank you for your feedback. Unfortunately our distributor can't give an exact delivery date for the ordered item. Thats why we haven given the long delivery date. We apolgize that we are not able to deliver the item shortly. It is high season at the moment. That means we get hundreds of emails everyday. We ask for your patience. Your order has been cancelled as wished. Thank you r2bike

Thank you for your feedback. According to our system we replied to your email after 2 days. Please check your spam folder too. Thank you r2bike

Thank you for your feedback. We sent the parcel with exact the address as we got it from you according to our system. Please check your order confirmation. Nevertheless we are sorry for any inconvenience. Best regards r2bike

Thank you for your feedback. We will take care about this problem. You already sent us an email. Thank you and sorry for the circumstances. Best regards r2bike

Thank you for your feedback. Your order has been sent in time and was delivered sucessfully. If you have any problems with your order please send an e-mail to support@r2-bike.com. We will help you. Best reards r2bike

Thank you for your feedback. Your ordered item was available from our supplier. This status was shown on our website. Due to the easter holidays there was a small delay. We apologise for the circumstances. Your order is already on it's way to you. Best regards r2bike

Thank you for your feedback. We inform you about the delivery status regularly by email. I just sent you the status by email again. If you would like to change your order please reply directly to the status email. Thank you and best regards r2bike

Thank you for your feedback. Please take care about the delivery dates we give to you during the shopping process. Only items which are shown as "available from stock" are ready to ship immediately. If you have options within an item to choose please take care that the several options can have different delivery dates. One of your ordered items was already sold out weeks before your order. We expect the delivery in the next days and will inform you about the shipping status. Thank you for your understanding. Best regards r2bike

We clearly communicate on our website it's possible that DHL handover the parcel to a partner outside of Germany. Best regards r2bike

Thank you for your feedback. Unfortunately there was a delay due to the easter holidays here in Germany. We apologize for the delay. Your order is already on it's way to you. Best regards r2bike