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r2-bike.com
Reviews:

2,027 reviews in the last 12 months7,192 total reviews  

4.85
Excellent

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Most relevant positive review

Mar 18, 2024
 Verified review
En Europa es la mejor tienda donde he comprado. La atención post-venta es de lo mejor, están pendiente de solucionar y responder lo antes posible cualquier inconveniente que se tenga y constantemente mandan mail para saber si algo más requiere. Lo digo por experiencia propia. Confío en esta tienda y es mi favorita. Compro con envío a Chile y Austria y todo llega muy bien embalado. Además tienen todo las marcas y productos favoritos que me gustan.
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Most relevant negative review

Aug 18, 2023
 Verified review
I placed an order but immediately cancelled it following the r2-bike.com instructions for claims and cancellations. Regardless, the order was sent anyway, I did not pick up the parcel and now after almost 3 weeks my money are not returned yet. Furthermore the personnel is rude and disrespectful, blaming me for the fact I follow the instructions given by the website!!! I still have not received my funds and frankly I doubt I will, but I will report this merchant to my bank, I hope this will help their “business” reputation.
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Reviews for r2-bike.com

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Jun 30, 2024
 Verified review
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Jun 9, 2024
 Verified review

wrong item and no reply

I've bought from R2bike few times. However this time I was sent incorrect items, has email R2bike about it and no reply for close to a week. They did reply a question I post of an item however, no reply whatsoever regarding my wrong item order.
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Answer by r2-bike.com
Jun 10, 2024
Thank you for your feedback. We receive hundreds of emails every day due to the high season for cycling worldwide. We will check your claim and come back to you as fast as possible. We apologize for the waiting time and thank you for your patience. Best regards r2bike
Jun 21, 2024
 Verified review

Very slow costumer support answer

Wanted co cancel my order due to an error and can't do it on their website and the response from them took very long. I'm paying duties to release the prodyfrpm costum and will be after all very expressive to send it as a return
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Answer by r2-bike.com
Jul 11, 2024
Thank you for your feedback. Your was shipped within 10 minutes after we got it from you. It was impossible for our support team to cancel the order. We're sorry for the inconvenience. Best regards r2bike
Jun 20, 2024
 Verified review
Yliveloittivat maksua. Lähetys yli viikon myöhässä.
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Jun 12, 2024
 Verified review
Sending the order took too long.
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Answer by r2-bike.com
Jun 14, 2024
Thank you for your feedback. Please carefully check the availability when ordering. One of your order items wasn't shown with "available from stock". We sent your order some days later when all items were available from stock. Thank you for your understanding. Best regards r2bike
WV
walter v.
Buguggiate
May 20, 2024
 Verified review
This time they failed with the delivery time and, moreover with no communication about the situation of the order. After several years of smooth and efficient relations, I had for the first time a disappointing experience and I had to cancel the order
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Answer by r2-bike.com
Jun 3, 2024
Thank you for your feedback. According to our system we have informed you 3 days after your order about delivery problems of one item in our order. Maybe the email landed in your Spam folder? We apologize for the inconvenience. Best regards r2bike
May 18, 2024
 Verified review
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Apr 26, 2024
 Verified review
Un article sur les 7 n'est plus de stock.. alors qu'il était de stock à la commande.. donc rien n'est expédié 😔.. et pourtant commande payée.. j'attends..
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Apr 24, 2024
 Verified review
Lors de la commande le matériel est dispo et une fois le paiement effectué, plus de dispo et pas de date de livraison !!
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Answer by r2-bike.com
Apr 26, 2024
Thank you for your feedback. The ordered item was shown with a short delivery time from our supplier. Unfortunately our supplier has postponed the delivery date. The item is available again and your order has been already shipped. We apologize for the delay. Best regards r2bike
Jan 14, 2024
 Verified review

Products are available only one at a…

I am extremely dissatisfied with how they handle the situation. R2 needs to change their policies and how they reflect their in stock items instead of just saying they’re in stock they need to be itemized because it gives us a much better understanding of what is actually available.
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Answer by r2-bike.com
Jan 15, 2024
Thank you for your feedback. I hope I can clarify this issue a little bit. If you buy for example 2 pcs of an item and we only have one item left in our stock you get a note during the ordering process. "Choosen quantity not on stock | availability: 1 week" If you have any other quesiton let us know by e-mail -> support@r2-bike.com Best regards r2-bike
Jan 22, 2024
 Verified review
Be effecient in your logistics and avoid mistakes in preparing shipping documents. If your people made a mistake that will cause a delay on shipment, you should initiate to send the items by DHL express withount additional cost to your client.
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Mar 8, 2024
 Verified review
Delivery dates Mucho cuidado con las fechas de entrega de algunos de sus productos, la web es una maravilla, el servicio no es tan maravilloso. Mi experiencia es buena, aunque siempre he tenido problemas con algunos productos.
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Answer by r2-bike.com
Mar 12, 2024
Thank you for your feedback. One of the ordered items had a longer delivery date as expected. We apologise for the waiting time. Your order is now ready and we will ship it immediately. Sorry again for the circumstances. Best regards r2-bike
Jan 3, 2024
 Verified review

Prices are ok - delivery time and customer support are not

Prices look to be attractive, however delivery time and customer support are very poor. Still waiting for a parcel ordered over 10 days ago, I sent an email to them asking for an update, I haven't received any reply so far.
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Answer by r2-bike.com
Jan 4, 2024
Thank you for your feedback. We're sorry that we've spent our christmas holidays with our families and not in the office. ;) Your parcel was sent directly after the holidays. We replied to your e-mail this morning. Thank you for your understanding and best regards r2-bike
Jan 14, 2024
 Verified review
Добрый день, последние два заказа получил поврежденые упаковки,а первом заказе товар повреждена, Я вам писал отправлены были фото ответа не получил
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Answer by r2-bike.com
Jan 15, 2024
Thank you for your feedback. Unfortunately I can't find a request under your given e-mail address. Please send your e-mail again to support@r2-bike.com. Thank you and sorry for the circumstances r2-bike
Mar 8, 2024
 Verified review
It's been 11 days since I paid the order and it still has not shipped. 1-3 days for item availability looks does not match reality
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Answer by r2-bike.com
Mar 11, 2024
Thank you for your feedback. Unfortunately our supplier postponed the delivery date. This caused a delay. Your order has been already sent. Sorry for the delay. Best regards r2-bike
Dec 29, 2023
 Verified review

Too much time to deliver the items.

I’ve made two purchases and both of them took more than 2 weeks to be delivered (from Germany to Portugal🤦🏻)!
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Answer by r2-bike.com
Jan 2, 2024
Thank you for your feedback. We are sorry for the long waiting time. DHL is super busy especially around christmas. Unfortunately there are delays possible. According to the tracking your parcel will be delivered very soon. Best regards r2-bike
Oct 4, 2023
 Verified review

DELAY DELAY DELAY

The order was placed on Sep 18 and shipped on Oct 2 incomplete after my demand.
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Answer by r2-bike.com
Oct 4, 2023
Thank you for your feedback. Unfortunately one item in your order had a longer delivery time as expected. As discussed with you we cancelled the item and shipped your order. We apologise for the delay. Best regards r2-bike
Dec 10, 2023
 Verified review
Didn’t receive the order yet to rate it.
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Answer by r2-bike.com
Dec 11, 2023
Thank you for your feedback. It's easy to review your order once you've received your parcel. Best regards r2-bike
Dec 15, 2023
 Verified review
Δεν έχω παραλάβει ακόμη
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Answer by r2-bike.com
Dec 28, 2023
Thank you for your feedback. Please check our given tracking information regularly. The parcel was already in the country of destination at the moment of your review. If you have any questions to the status of your tracking we are happy to help. You can send us an e-mail to support@r2-bike.com Thank you in advance Best regards r2-bike
Mar 27, 2024
 Verified review
To slow this time.
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Answer by r2-bike.com
Apr 3, 2024
Thank you for your feedback. We unfortunately had delays from our supplier. We apologise for the circumstances. Best regards r2bike