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r2-bike.com
Reviews:

1,303 reviews in the last 12 months6,034 total reviews  

4.87
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: Oct 8, 2019
The Trustmark indicates trustworthy online retailers.
r2-bike.com fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to €2,500. Find out how this secures your transaction.

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Top positive review

Feb 26, 2023
 Verified review
I made a mistake in my order and emailed a correction and it was fixed without fuss which was awesome. It would be good to get a delivery provider that gave a more in depth international tracking like you get with fed ex.

Top negative review

Aug 18, 2023
 Verified review
I placed an order but immediately cancelled it following the r2-bike.com instructions for claims and cancellations. Regardless, the order was sent anyway, I did not pick up the parcel and now after almost 3 weeks my money are not returned yet. Furthermore the personnel is rude and disrespectful, blaming me for the fact I follow the instructions given by the website!!! I still have not received my funds and frankly I doubt I will, but I will report this merchant to my bank, I hope this will help their “business” reputation.
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Reviews for r2-bike.com

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Jan 26, 2024
 Verified review
Items ordered always takes longer to arrived than expected and promised. Other trusted sites takes 7-10days only. CRC & Wiggle takes only 4-5days. Improve on that pls.
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Answer by r2-bike.com
Jan 26, 2024
Thank you for your feedback. Shipping times and prices are quite complicate. There are a lot of aspects to be considered. I try to explain a bit. We state on our website a delivery time of 1-4 weeks for international orders. For our shipments we use DHL Premium. It's the fastest DHL option after DHL Express. The shipping time can vary because of limited capacities of air flights. That means the delivery time from door to door is 2 weeks and the next time it will be 4 weeks. A variation is possible. If your order from CRC or Wiggle was delivered between 4-5 days, it's an express delivery. These companies subsidise your shipping costs. This is great for the customer, but in terms of economic issues rather bad. If you check the CRC, Wiggle website they only ship in the UK anymore. The first named reason is: "rising international air freight costs". https://crc.egain.cloud/kb/CRC_EN/content/Prod-19425/Why-cant-I-place-an-order-outside-the-UK I try to say to that we all cook with water only. If you get your order super fast without paying for it, it means you maybe pay more elsewhere (mainly products) or the company subsidise your shipment. In case of Wiggle/CRC it seems this wasn't a good idea. If you need your order faster, we offer an DHL Express service for you. Unfortunately only with upcharge. Any questions? Don't hesitate and send us an e-mail to support@r2-bike.com. Thank you for reading. Best regards r2-bike
10 days ago
 Verified review
Precio y servicio de R2-bike perfecto, pero empresa de mensajería desastroso.
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Answer by r2-bike.com
10 days ago
Thank you for your feedback. Please check the given tracking information to your order regularly after shipping from our warehouse. The shipment was in time at the destination. According to the tracking nobody was at home. If you have any further problems with our shipping partner DHL please contact us for further details - support@r2-bike.com. Thank you r2-bike
9 days ago
 Verified review
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Jan 1, 2024
 Verified review
Very difficult to get payment to them. They made a massive problem with a bank transfer and not releasing my products to me in time for my race. I would recommend for buyers to be very wary of them when it comes to payment and availability of products.
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Answer by r2-bike.com
Jan 2, 2024
Thank you for your feedback. Maybe this is a misunderstood. We don't have a massive problem with bank transfer. According to your transaction confirmation you made a transfer on 27th. We got the money on 28th and sent your order at the same day. If there are any questions let us know by email to support@r2-bike.com. Best regards r2-bike
Jan 4, 2024
 Verified review
パーツの注文後、納期連絡がこない。
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Answer by r2-bike.com
Jan 4, 2024
Thank you for your feedback. Our shop is showing for every item a delivery date. In your case the shop showed 3-4 weeks. After placing the order we will inform you regularly about the status of your order. Best regards r2-bike
Nov 28, 2023
 Verified review

Slow shipment of items purchased…place…

Slow shipment of items purchased…place order on 21 Nov, till date items still yet to depart country of origin.
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Answer by r2-bike.com
Nov 29, 2023
Thank you for your feedback. Your shipment is within the delivery times given by DHL. Please check your tracking information regularly. Please note that your parcel will be shipped by air to the country of destination. Waiting for the next flight is the biggest period within the entire shipping process. Reason: limited capacity of airfreight. :/ We offer an DHL Express option if you need your parcel as fast as possible. If you have any quesitons let us know -> support@r2-bike.com Best regards r2-bike
Nov 29, 2023
 Verified review
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Jul 21, 2023
 Verified review
Shorter delivery time abroad
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Answer by r2-bike.com
Jul 24, 2023
Thank you for your feedback. I've checked your previous order for delays. According to DHL the delivery time is within their stated time frame. If you need your delivery faster we offer you for most items/orders an DHL Express option. If you have any questions please send us an e-mail to support@r2-bike.com. Best regards r2-bike
Sep 7, 2023
 Verified review
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