r2-bike.com- Logo - reviews

r2-bike.com
Reviews

: 5,342Excellent

4.88
Contact
Go to website
Go to website

Trustmark
Valid

Includes buyer protection
Certified since: Oct 8, 2019
The Trustmark indicates trustworthy online retailers.
r2-bike.com fulfils all Trusted Shops quality criteriaincluding
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to €2,500. Find out how this secures your transaction.

Reviews for r2-bike.com

4.88
Excellent
How is the rating calculated?

1,123 verified reviews in the last 12 months

5
93 %
4
5 %
3
< 1 %
2
< 1 %
1
1 %
5,342 total reviews
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

r2-bike.com customer
Report review
Nov 10, 2022
 Verified review
Been a returning customer with this online shop R2bike... Superior price on their premium products that is unparalleled with some others that i shop with. Quick shipping... Excellent customer service..just that there is one occasion that i requested a R2tuned STICKERS which is actually included for free in every purchase.... That i have been buying different stuff from them; so assumed that they would give 2 stickers. But it turns out there is only one sticker and a HARIBO sweets in the box instead of 2 stickers for my bikes... Yikes!!!
Read more
See all positive reviews

Top negative review

r2-bike.com customer
Report review
Aug 18, 2023
 Verified review
I placed an order but immediately cancelled it following the r2-bike.com instructions for claims and cancellations. Regardless, the order was sent anyway, I did not pick up the parcel and now after almost 3 weeks my money are not returned yet. Furthermore the personnel is rude and disrespectful, blaming me for the fact I follow the instructions given by the website!!! I still have not received my funds and frankly I doubt I will, but I will report this merchant to my bank, I hope this will help their “business” reputation.
Read more
See all critical reviews

Reviews for r2-bike.com

Filter
Rating
 Sort by 
Relevance
(5)
Reset
r2-bike.com customer
Report review
Sep 7, 2023
 Verified review
r2-bike.com customer
Report review
Jul 21, 2023
 Verified review
Shorter delivery time abroad
Answer by r2-bike.com
Jul 24, 2023
Thank you for your feedback. I've checked your previous order for delays. According to DHL the delivery time is within their stated time frame. If you need your delivery faster we offer you for most items/orders an DHL Express option. If you have any questions please send us an e-mail to support@r2-bike.com. Best regards r2-bike
r2-bike.com customer
Report review
Feb 8, 2023
 Verified review

Great customer service

Customer service is great! Fast responding and very friendly.Shipment departement is bad. Takes to long after ordering before the goods being shipped.
Answer by r2-bike.com
Feb 9, 2023
Thank you for your feedback. If you need your order as fast as possible please focus on items which are available from stock. One of the items in your order was shown with a delivery time. We've cancelled the item at your request. Order has been shipped after 2 days from order date. Yes it's correct we are able to do this faster. Hopefully next time again within 24 hours. :) Best regards r2-bike
ES
Erich S.
Frankfurt
Report review
Feb 23, 2023
 Verified review
r2-bike.com customer
Report review
Jan 1, 2023
 Verified review
Answer by r2-bike.com
Jan 2, 2023
Thank you for your feedback. If something is wrong with your order, please contact us. We will try to find a solution as soon as possible. -> support@r2-bike.com Best regards r2-bike