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r2-bike.com
Reviews:

1,319 reviews in the last 12 months6,061 total reviews  

4.88
Excellent

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Certified since: Oct 8, 2019
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r2-bike.com fulfils all Trusted Shops quality criteria, including
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  • Encrypted data transfer
  • Clear ordering process

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Top positive review

6 days ago
 Verified review
Great products and pricing. Customer Service was very helpful. The only negative was that I couldn't get Amazon Pay to work so I had to pay a fee for PayPal instead. Also, the addressing to USA was a little confusing so I wasn't sure if my package would show up. It sat in the DHL Los Angeles warehouse for 10 days and then my mail carrier knocked on my door with the package right after I emailed Customer Service to check if my address was correct.

Top negative review

Aug 18, 2023
 Verified review
I placed an order but immediately cancelled it following the r2-bike.com instructions for claims and cancellations. Regardless, the order was sent anyway, I did not pick up the parcel and now after almost 3 weeks my money are not returned yet. Furthermore the personnel is rude and disrespectful, blaming me for the fact I follow the instructions given by the website!!! I still have not received my funds and frankly I doubt I will, but I will report this merchant to my bank, I hope this will help their “business” reputation.
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Reviews for r2-bike.com

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KP
Klaus P.
Klarup
12 days ago
 Verified review
I was looking for a gear drop for my cannondale evo six hi-mod. Unfortunately it was not available or in stock. The spider lock ring however was available and was delivered within a week.
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Feb 4, 2024
 Verified review
good prices and large selection. Should have given five stars, but too often delayed delivery due to items they don't have in stock. (goods I read on the website that are in stock)
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RP
Rui P.
Portugal
Feb 5, 2024
 Verified review
The paccage came destroyed, it´s not your fault but... All god inside fortunately
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6 days ago
 Verified review
DHL Shipment lasts to long. 6-10 working days.... It`s a pain
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Feb 13, 2024
 Verified review
Delivery was delayed due to zero stock ?
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10 days ago
 Verified review
prompt action
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Feb 13, 2024
 Verified review
Al
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3 days ago
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6 days ago
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Feb 13, 2024
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Feb 8, 2024
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JS
Jussi S.
Tampere
Jan 11, 2024
 Verified review

Package damaged, items intact

Fast and clear communication, fast order processing and delivery. However, perhaps a stronger material could be considered for the packaging, the cardboard box was partially broken, but luckily all the products were safe and intact because the products were properly protected using a filler.
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Jan 21, 2024
 Verified review
Great product selection and a fair price. However, delivery follow up should be initiated by R2-Bike with DHL and not waiting from client to chase it.
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Jan 27, 2024
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Jan 23, 2024
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RM
rene m.
Lierop
Jan 18, 2024
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Jan 10, 2024
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Jan 10, 2024
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Jan 3, 2024
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Jan 1, 2024
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