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Top positive review
Feb 26, 2023
I made a mistake in my order and emailed a correction and it was fixed without fuss which was awesome. It would be good to get a delivery provider that gave a more in depth international tracking like you get with fed ex.
I placed an order but immediately cancelled it following the r2-bike.com instructions for claims and cancellations. Regardless, the order was sent anyway, I did not pick up the parcel and now after almost 3 weeks my money are not returned yet. Furthermore the personnel is rude and disrespectful, blaming me for the fact I follow the instructions given by the website!!! I still have not received my funds and frankly I doubt I will, but I will report this merchant to my bank, I hope this will help their “business” reputation.
I have purchased from r2-bike a few times already and it have been hassle free each time. The shipping charges are acceptable and clear. Prices of the items I have purchased are very competitive, recently bought the Sram GX Transmission and items came on time and in good working , plus the prices I have purchase in very good compare to what I have to pay in my own country
10 days ago
I particularly like the following:
a) Very wide variety of components, spare parts and tools.
b) competitive pricing.
c) the possibility to request fast shipment.
Regarding areas of improvement: The packaging could be stronger, i.e. the boxes. I have received boxes that have been damaged during shipment.
5 days ago
I’ve been shopping with R2-bike for a while now, never had a problem and the process from order to shipping seems to be pretty fast.
At one point I had to return an item (ordered it wrong), and that went pretty smooth too.
3 days ago
One of the best online bike shops! Great shopping experience, excellent customer service and all the bike parts not found elsewhere!