Review summary
Customers frequently praise the fast delivery times and express satisfaction with product quality. Many appreciate the easy ordering process, the user-friendly website, and the reasonable or attractive prices, with some noting discounts. Several customers also highlight helpful support from customer service, and some find the refunds and returns process to be smooth. However, there are reports of delays in delivery in certain cases. Opinions on customer service are mixed, with a significant number of customers experiencing ignored emails and lack of communication. Some reviews mention issues such as missing or damaged items, and there are concerns about insufficient packaging protection during shipping. Experiences with refunds and returns can be difficult or delayed for some, and a few customers express frustration over missed deals.
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How Trusted Shops prevents fake reviewsReviewslouis-moto.dk
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God oplevelse - god info i hele tiden - hurtig levering -jeg troede jeg handlede med
min Flenborg afdel - men det var vistnok Hamburg men det er lige meget super god oplevelse.
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Very fast receipt of package, and a cheap price.
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A simpel oil filter was ordered two weeks ago, and still hasn’t arrived. I got a message that they apologized, and replied that they should cancel my order since I would have to get it somewhere else. This was 5 days ago and still no answer. So now I am probably ending up with an extra filter, since I had to buy one form another place (day to day delivery btw). Not shopping here again.
Reply from louis-moto.dk
Sehr geehrter Herr Helmer,
Es tut uns sehr leid, dass Sie diese Erfahrung mit uns machen mussten.
Da die Artikel derzeit nicht auf Lager sind, haben wir Ihre Bestellung storniert.
Wir entschuldigen uns aufrichtig für die entstandenen Unannehmlichkeiten und stehen Ihnen gern zur Verfügung, falls Sie eine Alternative wünschen oder weitere Fragen haben.
Bei Rückfragen stehen wir Ihnen gerne per E-Mail oder unter der unten angegebenen Telefonnummer zur Verfügung.
Bitte achten Sie bei einer Antwort per E-Mail darauf, Ihren Text oberhalb dieser Antwort zu verfassen. Vielen Dank vorab.
Mit freundlichen Grüßen
Johanna Paola Ovallos Benavides / Servicecenter
https://www.louis.de
Mailto:service@louis.de
Tel.: 040 734 193 60
- MOTORRAD IM HERZEN -Europas Nr. 1 für Motorrad - Bekleidung und Technik aufhttps://www.louis.de/
Detlev Louis
Motorrad-Vertriebsgesellschaft mbH
Rungedamm 35
21035 Hamburg
Geschäftsführer: Joachim Grube-Nagel, Sven Karlstedt, Christian Meierhans
Sitz und Registergericht: AG Hamburg HRB 134260
Diese E-Mail enthält vertrauliche und oder rechtlich geschützte Informationen. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese E-Mail. Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser E-Mail sind nicht gestattet.
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Extremely attractive offer and fast delivery
Easy to get an overview of the product itself and access to reviews from other users, this is good. The pricing in this case for the high quality jacket i bought was extremely attractive. The delivery was fast and the packaging good.
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Long shipping times and shit customer service
Shipping was long. Took 3 weeks to deliver ro Denmark.
Customer service is shit. They never answered my emails, and the person on the phone was to no help at all…
Only good was the price.
Probably won’t shop there again.
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Det eneste jeg kan ønske bedre er emballagen, fordi den er som regel kraftigt beskadiget når den kommer frem.
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Only good experience.
Had helemt wich was too tight so i returned it and bought a new one, money back within 10 days.
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Simple and fast
Easy ordering of products, good instructions on the website and, not least, fast delivery with good information about delivery time
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Plads til forbedringer
Der kunne godt havde været nogle brugsvejledninger med de købte ting og ikke bare den nummerplade holder mm.
Desuden lå tingene bare løst i kassen, inden skum eller pap så det købte ikke blev kastet rundt i kassen.
Reply from louis-moto.dk
Dear customer,
Thank you for your review.
We will forward your message to the responsible department.
Have a great day.
With best regards
Your Louis Team
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Lynhurtig levering
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Altid god service.
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Alt ok, men der har været flere gange at der har været hul i papkassen. Det er selvfølgelig ikke jeres skyld.
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Jeg fik svar på mine spørgsmål og fik en god pris på mine varer
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God pris hurtig levering 5 stjerner ud af 5 mulige hilsen Peter
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Incredibly fast delivery
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Det var nemt at handle. Tingene kom som aftalt på adressen så nemt og let at handle.
Mvh
Lars Werner
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godt Produkt 5 stjerner ud af 5 mulige hilsen Peter 😄
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Varerne var som beskrevet. Super service hele vejen . Bestiller uden tvivl her igen
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Communication is terrible!
Communication is terrible, mails just gets ignored as in my first order or reply comes several weeks later, with a totally useless answer.
It is second time I ordered something from the website, the packaging is not filled up, with protective plastic or paper to prevent the products banging into each other and just general protection under transport.
I’m really disappointed!
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Communication is terrible!
Communication is terrible, mails just gets ignored as in my first order or reply comes several weeks later, with a totally useless answer.
It is second time I ordered something from the website, the packaging is not filled up, with protective plastic or paper to prevent the products banging into each other and just general protection under transport.
I’m really disappointed!
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- louis-moto.dk
- info@louis-moto.dk
- Hamburg, DEU
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