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Most relevant positive review
Sep 23, 2024
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Bestilte en sending reservedele, og det kom hurtigt. men pakken var skadet under transporten og der manglede reservedele som måtte være faldet ud under transporten. Jeg finder ud af at der ved skift mellem transportør firmaer, at der mangler ca. 700-800 gram. Der meddeles om dette til transportfirmaerne for at finde en løsning på deres skader og bortkomst af reservedele. Til information sendes denne korrespondance med transportfirmaerne til Louis også, som straks svarer retur at de blot sender nye dele i stedet for dem som er blevet væk under transporten, og så skal jeg ikke tage en kamp med transportfirmaerne, men det vil Louis i stedet gøre på mine vegne. Top klasse og god service af Louis teamet.
Ordered a pair of GAZZINI GREB and two GILLES-FODHVILER 26/8.
Recieved it on 29/8, but unfortunately the two GILLES-FODHVILER was missing, which was the expensive part of the package.
I called the service centre at Louis right away and was told that they would investigate the issue.
5/9 I still had not gotten any update so I called again. This time it was taken more serious and I got a call back after 10 minutes that they could see that a mistake was made, but I had to take a photo of the package and make a claim via a mail to the service mail.
I took the photo and sent a mail to the service mail on 6/9.
I heard nothing for a week and called back 13/9 to get an update. The response was that they would try and hear the logistik department again and I would hear back from them. But I could not get any indication of what a proper response time for such an issue was and the person I spoke to sounded like he didn't really care.
When purchasing the products, an expected delivery of 2-3 working days was indicated.
After the order has been completed, I receive a confirmation by email and another email with confirmation that the package has been sent, but that one of the items is not in stock and can’t be sent before week 40.
Since I was going to use this as a gift, it is not convenient that they after The order and payment has been made, announce that it cannot be delivered before 4 weeks.
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Answer by louis-moto.dk
Sep 24, 2024
Thank you for your review.
We regret that the delivery was incomplete (due to a stock error/order overlap) and can understand your displeasure.
In fact, we are dependent on the subsequent delivery by our supplier, who has promised us the subsequent delivery for week 40.
We kindly ask for your patience.
However, if this is too far in the future for you, you can simply cancel the return delivery by telephone or e-mail (Service@louis.de).
Thank you for your understanding and best regards from the Louis team
Aug 20, 2024
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Quick and right
Ordered for my bike, shipped out next day, and arrived few days after.
Right item, secure packed, reasonable price.
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Aug 18, 2024
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+great selection, ok prices
- speed of delivery, information through the delivery process
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Aug 8, 2024
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Nice and fair deal, and good service, if wrong size, and other isiues
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Aug 22, 2024
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Aug 15, 2024
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Aug 15, 2024
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Aug 13, 2024
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Aug 4, 2024
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Aug 4, 2024
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Jul 5, 2024
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Jeg synes at i først i skal trække pengene når varen er på vej. Ellers er jeg rigtig godt tilfreds med jeres søvis og gode produkter..det er også første gang jeg har været ude for det Så jeg går ud for at det var en misforståelse..Med venlig hilsen Peter 😄🏍️
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Jul 5, 2024
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Large selection of accessories within the motorcycle world. And at reasonable prices.
I find that the delivery time to one's home address in Denmark is almost a week, but that is to be expected.
Jeg købte et Shad komfort sæde til min MT-09 2015, det ser godt ud og passer meget bedre end det Baxter jeg havde
Det er også mere behageligt at køre langt med.
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Jul 8, 2024
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Delivery
Everything was ok accept when package arrived in dk postal service made mistake in delivery to pick up point