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Top positive review
Dec 4, 2023
Verified review
Neuhaus chocolates are perfect balance of richness and smoothness that left my taste buds dancing with joy.
The customer service provided by Neuhaus is exceptional. Their team (Maïté) goes above and beyond to ensure a seamless and satisfying experience.
It's evident that Neuhaus values its customers and is dedicated to delivering not only exceptional chocolates but also outstanding service. I highly recommend Neuhaus to anyone seeking a premium chocolate experience with top-notch customer care.
Dear Sir:
I placed an order on september 7th and requested, if possible, that it be delivered on sunday, september 10th, as it was my daughter's birthday. I was informed that sunday deliveries were not available, but that it would be delivered within 3 business days.
They never told me that the order had to be shipped from Belgium and that i would have to wait 4 business days for delivery. Today is tuesday, september 12th, and according to the tracking, it has not yet arrived in the UK.
I find this lack of professionalism on the company's part. it would have been more professional to inform the customer that they could not deliver the order on the requested date because it was shipping from Belgium.
I placed this order at this store due to its proximity to where my daughter is studying, but I made a mistake. next time, I will shop at Harrods, as they guaranteed timely delivery.
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Reviews for neuhauschocolates.com/en_BE
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Mar 22, 2024
Verified review
Excellent fast service, with gifts arriving before the expected postal time.
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Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
It's wonderful to hear your gifts arrived earlier than expected! We're thrilled you experienced our fast service. Looking forward to serving you again in the future!
Everything was very good. From the ordering, to the delivery and packaging.
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Answer by neuhauschocolates.com/en_BE
Mar 21, 2024
Great to hear that everything from ordering to delivery and packaging was to your satisfaction. Thank you for your positive feedback!
Mar 15, 2024
Verified review
Very quick delivery service for these excellent products
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Answer by neuhauschocolates.com/en_BE
Mar 21, 2024
Delighted to hear about the very quick delivery service and that you're enjoying the excellent products. Thank you for sharing your experience!
Mar 15, 2024
Verified review
Product
Chocolates are delicious, Neuhaus are the best.
Delivery excellent.
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Answer by neuhauschocolates.com/en_BE
Mar 21, 2024
It's fantastic to hear you find our chocolates delicious and consider Neuhaus the best. We're also pleased to hear the delivery was excellent. Thank you for your kind words!
Mar 10, 2024
Verified review
Chocolates quickly delivered to UK from Belgium. Very good packaging and no damage. Neuhaus Chocolates are always excellent, as is their service. Can't fault them.
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Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
Thank you for sharing your experience with Neuhaus Chocolates! We're thrilled to hear about your satisfaction with our chocolates and service.
I received the products in only 2 days, to Portugal! Very fast service and safe packaging!
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Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
We're delighted to hear that your Neuhaus Chocolates arrived in Portugal so quickly and in perfect condition! Fast service and careful packaging are priorities for us, ensuring you enjoy our premium chocolates at their best.
Consegna in Sicilia in 3 giorni! Servizio e qualità 🔝
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Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
Siamo lieti di sapere che la tua consegna di cioccolatini Neuhaus è arrivata in Sicilia in soli 3 giorni! Apprezziamo molto il tuo feedback sul nostro servizio e sulla qualità dei nostri prodotti.
Mar 7, 2024
Verified review
Excellent mouth watering wonder on internet shop
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Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
It's wonderful to hear such positive feedback about our online shop!
Mar 7, 2024
Verified review
Toujours un service implacable, petit bémol, les pralines sont arrivées le lendemain de la date annoncée mais nous sommes à Madère dont vous connaissez peut-être leur sens de l'organisation. Il y a 8 ans, un ballotin a mis un mois pour me parvenir, alors un jour...
Merci à vous
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Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
Nous vous remercions pour votre compréhension et votre patience, surtout en tenant compte des défis logistiques à Madère. Chez Neuhaus, nous nous efforçons toujours de fournir un service impeccable et nous sommes ravis que, malgré ce léger retard, vous reconnaissiez nos efforts. Nous sommes heureux d'apprendre que nos pralines continuent de vous parvenir, même avec les particularités de l'organisation locale. Merci infiniment pour votre soutien continu et pour avoir partagé votre expérience.
Mar 7, 2024
Verified review
Prompt delivery. Good quality chocolates.
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Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
We're thrilled to hear about your satisfaction with our prompt delivery and the quality of our chocolates. Thank you for the 5 stars!
Great taste, amazing products, impeccable order taking and rapid delivery.
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Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
It's wonderful to receive such positive feedback about the taste and quality of our products, as well as our order processing and rapid delivery service. Thank you for your appreciation and for choosing Neuhaus for your chocolate delights!
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