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Top positive review
Dec 4, 2023
Verified review
Neuhaus chocolates are perfect balance of richness and smoothness that left my taste buds dancing with joy.
The customer service provided by Neuhaus is exceptional. Their team (Maïté) goes above and beyond to ensure a seamless and satisfying experience.
It's evident that Neuhaus values its customers and is dedicated to delivering not only exceptional chocolates but also outstanding service. I highly recommend Neuhaus to anyone seeking a premium chocolate experience with top-notch customer care.
Dear Sir:
I placed an order on september 7th and requested, if possible, that it be delivered on sunday, september 10th, as it was my daughter's birthday. I was informed that sunday deliveries were not available, but that it would be delivered within 3 business days.
They never told me that the order had to be shipped from Belgium and that i would have to wait 4 business days for delivery. Today is tuesday, september 12th, and according to the tracking, it has not yet arrived in the UK.
I find this lack of professionalism on the company's part. it would have been more professional to inform the customer that they could not deliver the order on the requested date because it was shipping from Belgium.
I placed this order at this store due to its proximity to where my daughter is studying, but I made a mistake. next time, I will shop at Harrods, as they guaranteed timely delivery.
We're delighted to hear about your satisfaction with our fast delivery and the great quality of our chocolates. Ensuring you receive our premium products quickly and in perfect condition is a priority for us at Neuhaus. Thank you for your feedback and for choosing our chocolates!
Mar 1, 2024
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Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
Thank you!
Mar 1, 2024
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Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
Thank you for the 5 stars!
Mar 1, 2024
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Unbelievable
As always speedy delivery in perfect condition and the most delicious chocolate in the world.
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Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
We're pleased to know you've had a positive experience with the delivery speed and condition of our chocolates. It's great to hear our efforts in providing quality products are appreciated. Thank you for choosing Neuhaus.
You are 100% the best. Your amazing chocolate lifts my spirits whenever I purchase. Quality flavours and beautiful packaging you can do no more. I absolutely love Neuhaus.
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Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
Thank you for such heartfelt praise! It's truly rewarding to hear how much our chocolates and their presentation enhance your experience. At Neuhaus, we're dedicated to creating flavors and packaging that not only meet but exceed your expectations. Your love and appreciation for our brand mean the world to us.
Feb 29, 2024
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Todo muy bien
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Answer by neuhauschocolates.com/en_BE
Mar 4, 2024
¡Muchas gracias! Nos alegra mucho que todo haya sido de su agrado.
Feb 28, 2024
Verified review
Super fast delivery to the Uk - well packaged and the best tasting chocolate ever! I have bought for gifts for Easter and the bunnies look so cute.
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Answer by neuhauschocolates.com/en_BE
Mar 4, 2024
Thank you for your wonderful feedback! We're thrilled to hear about your satisfaction with our fast delivery, packaging, and the taste of our chocolate. It's great to know our Easter bunnies have caught your eye and made perfect gifts.
Feb 27, 2024
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Answer by neuhauschocolates.com/en_BE
Mar 4, 2024
Thank you for the 5 stars!
Feb 26, 2024
Verified review
Unique chocolat in The world
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Answer by neuhauschocolates.com/en_BE
Mar 4, 2024
We're honored by your compliment! Thank you for recognizing the uniqueness of our chocolate.
Feb 24, 2024
Verified review
Delivery without any hassle, on time with good follow up. The chocolates are just divine.
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Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
Thank you for your kind words! We're thrilled to hear that your delivery was hassle-free, on time, and accompanied by good follow-up. It's wonderful to know that you find our chocolates divine. We appreciate your feedback and hope to continue exceeding your expectations in the future
Feb 24, 2024
Verified review
Super fast shipping to the UK - this order took 2 days with UPS - well packaged and beautiful packaging for the chocolates - which in my opinion are the best!
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Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
Thank you so much for your feedback! We're delighted to hear that your order arrived quickly to the UK, and that you found it well packaged with beautiful packaging for the chocolates. We're thrilled that you consider our chocolates the best! Your satisfaction is our priority, and we look forward to serving you again in the future.
We're delighted to hear that you enjoyed our excellent chocolates! Thank you for choosing Neuhaus. We look forward to delighting you again in the future.
Feb 17, 2024
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Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
Top!
Feb 17, 2024
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Super smakelijke pralines, heerlijke vullingen ( yuzu,framboos….)de fondant pralines lijken mij vooral NIET te zoet,geen plakkerige nasmaak.Ik ben fan😋
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Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
Dank je wel voor je enthousiaste feedback! We zijn verheugd dat je genoten hebt van onze pralines en de heerlijke vullingen. We zijn blij dat je een fan bent en hopen je nog veel meer te kunnen verwennen met onze chocoladecreaties!
La calidad de los productos y la alegreria de mi esposa al recibirlos
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Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
Nos alegra mucho escuchar que tanto la calidad de nuestros productos como la alegría de su esposa al recibirlos hayan sido de su agrado. ¡Gracias por compartir su experiencia y por elegir Neuhaus para hacer felices a sus seres queridos!
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