neuhauschocolates.com/enReviews

: 1,519Excellent

4.88

Reviews for neuhauschocolates.com/en

302 verified reviews in the last 12 months

1,519 total reviews
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the most relevant positive review


4 months ago 
Neuhaus are the best. My only problem is that with Brexit I can receive only for the value of maximum Euro 150. As I often want to buy more than this I have to make multiple orders thus repeating the payment handlings which are cumbersome. Why can Neuhaus not accept a large order and divide it in the shop so that several deliveries can be made without British dues. My credit card was recently stopped by Neuhaus because I made several payments in a short time which perhaps you found this suspicious. Do not put Brexit burden to your client.
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5 months ago 
I would like to rate the chocolate but it has yet to be delivered. Neuhaus’ chosen company UPS have been unable to act on an instruction to deliver to a UPS collection point. They offer apologies but no action. Sadly I have had no support from Neuhaus’ customer service either. After this sorry experience I have decided to stop buying Neuhaus chocolate. While pervious purchases have been delicious, this sort of experience leaves a bad taste in the mouth. https://www.facebook.com/254239141265334/posts/5096876143668252/?d=n
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Reviews for neuhauschocolates.com/en

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(3)
 Verified review
6 months ago
The chocolate was a present. The card that had to be included was not in the box. The receiver didn’t know from whom the present came and why he received a Neuhaus present.
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Answer by neuhauschocolates.com/en
6 months ago
Dear, I am very sorry the card was not included in the box! I can see indeed that you added a personal message to the order, but due to a human error the card was unfortunately not added. This should not have happened and we will review our process to be able to avoid this in the future. I will contact you to find a suitable solution. Warm regards, Anne-Sophie
 Verified review
1 year ago 
2 mistakes made in addressing Gift to Individual to receive.
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Answer by neuhauschocolates.com/en
1 year ago
So sorry to hear this, we will contact you.
 Verified review
5 months ago 
UPS didn't deliver as promised
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Answer by neuhauschocolates.com/en
5 months ago
Dear Monika, Thank you for your feedback. We are indeed in contact with you about this and are discussing this with UPS, so the next delivery will be much more fluent. Our apologies for the inconvenience. Warm regards, Anne-Sophie