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Top positive review
Dec 4, 2023
Verified review
Neuhaus chocolates are perfect balance of richness and smoothness that left my taste buds dancing with joy.
The customer service provided by Neuhaus is exceptional. Their team (Maïté) goes above and beyond to ensure a seamless and satisfying experience.
It's evident that Neuhaus values its customers and is dedicated to delivering not only exceptional chocolates but also outstanding service. I highly recommend Neuhaus to anyone seeking a premium chocolate experience with top-notch customer care.
Dear Sir:
I placed an order on september 7th and requested, if possible, that it be delivered on sunday, september 10th, as it was my daughter's birthday. I was informed that sunday deliveries were not available, but that it would be delivered within 3 business days.
They never told me that the order had to be shipped from Belgium and that i would have to wait 4 business days for delivery. Today is tuesday, september 12th, and according to the tracking, it has not yet arrived in the UK.
I find this lack of professionalism on the company's part. it would have been more professional to inform the customer that they could not deliver the order on the requested date because it was shipping from Belgium.
I placed this order at this store due to its proximity to where my daughter is studying, but I made a mistake. next time, I will shop at Harrods, as they guaranteed timely delivery.
The quick delivery. And that I at last have found a possibility to buy my favourite tastes gianduja (Cornets) and almond and nut praliné (bars) in separate packages so I don’t have to buy a whole box with mixed pieces to get some favourites. Now I know what to buy! So I’m pleased!
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Answer by neuhauschocolates.com/en_BE
Feb 6, 2024
We're delighted to hear about your satisfaction with our quick delivery and the availability of your favorite tastes in separate packages! It's wonderful to know you can now enjoy your preferred gianduja Cornets and almond and nut praliné bars without the need to purchase a mixed box. Thank you for your support, and we look forward to serving you more of what you love!
Jan 26, 2024
Verified review
One of the best chocolate products I have tasted. Super fast delivery to the UK (3 days), well packaged and amazingly good chocolates that are well worth the price. Look good and the gift box packaging excellent. For me, I don't know what you could do better.
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Answer by neuhauschocolates.com/en_BE
Feb 6, 2024
Thank you for your kind words! We're delighted you enjoyed our chocolates and were satisfied with our quick delivery and packaging to the UK. Your feedback is truly appreciated, and we're glad we met your expectations.
Feb 24, 2024
Verified review
Super fast shipping to the UK - this order took 2 days with UPS - well packaged and beautiful packaging for the chocolates - which in my opinion are the best!
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Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
Thank you so much for your feedback! We're delighted to hear that your order arrived quickly to the UK, and that you found it well packaged with beautiful packaging for the chocolates. We're thrilled that you consider our chocolates the best! Your satisfaction is our priority, and we look forward to serving you again in the future.
Feb 17, 2024
Verified review
Super smakelijke pralines, heerlijke vullingen ( yuzu,framboos….)de fondant pralines lijken mij vooral NIET te zoet,geen plakkerige nasmaak.Ik ben fan😋
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Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
Dank je wel voor je enthousiaste feedback! We zijn verheugd dat je genoten hebt van onze pralines en de heerlijke vullingen. We zijn blij dat je een fan bent en hopen je nog veel meer te kunnen verwennen met onze chocoladecreaties!
Jan 26, 2024
Verified review
The best chocolates and amazing flavours. Used to love Hotel Chocolat but these are so much better. Coupled with excellent customer service
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Answer by neuhauschocolates.com/en_BE
Feb 6, 2024
We're overjoyed to receive such high praise! Thank you for considering our chocolates and flavors superior to those you've enjoyed before. It's heartening to know our commitment to quality and customer service has made a positive impression on you. We look forward to continuing to exceed your expectations with every order.
Feb 13, 2024
Verified review
It was easy to shop online and quick to arrive. Beautifully packed and I was happy to receive my package with such care .
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Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
Thank you for your positive feedback! We're glad you found shopping online easy and that your package arrived quickly and beautifully packed. Your satisfaction means a lot to us!
Feb 24, 2024
Verified review
Delivery without any hassle, on time with good follow up. The chocolates are just divine.
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Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
Thank you for your kind words! We're thrilled to hear that your delivery was hassle-free, on time, and accompanied by good follow-up. It's wonderful to know that you find our chocolates divine. We appreciate your feedback and hope to continue exceeding your expectations in the future
Very well packed products. Quick delivery.
And, of course, delicious chocolate.
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Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
Thank you! We're glad you liked the well-packed products, quick delivery, and delicious chocolate.
Feb 15, 2024
Verified review
Great fast delivery & great packaging & marvellous tasty dark chocolate’s yum!
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Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
We're thrilled to hear that you enjoyed our fast delivery, great packaging, and the marvelous taste of our dark chocolates! Thank you for your kind words and for choosing Neuhaus. We aim to continue delighting you with our delicious treats!
Feb 5, 2024
Verified review
They are so delicious
Perhaps a greater range of dark chocolate with nuts
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Answer by neuhauschocolates.com/en_BE
Feb 6, 2024
Thank you for your feedback! We're thrilled you enjoy our chocolates. Noted on expanding our dark chocolate with nuts range – we always look for ways to delight our customers. Stay tuned!
La calidad de los productos y la alegreria de mi esposa al recibirlos
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Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
Nos alegra mucho escuchar que tanto la calidad de nuestros productos como la alegría de su esposa al recibirlos hayan sido de su agrado. ¡Gracias por compartir su experiencia y por elegir Neuhaus para hacer felices a sus seres queridos!
Feb 12, 2024
Verified review
Excellent chocolates
Delicious chocolates that were delivered quickly.
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Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
We're delighted you enjoyed our delicious chocolates and that they were delivered promptly! Thank you for choosing us.
Feb 9, 2024
Verified review
Best of chocholate!
Best chocholat one can buy, fast delivery.
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Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
Thank you! We're thrilled you enjoyed our chocolate and appreciated the fast delivery.
Feb 15, 2024
Verified review
This is surely the world's best chocolate.
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Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
Thank you so much for your high praise! We're honored to be considered the world's best chocolate by you.
Feb 15, 2024
Verified review
Fast delivery, easy to buy in the website
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Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
Thank you for your feedback! We're glad to hear that you found our delivery fast and our website easy to use for purchasing. We strive to provide a seamless shopping experience for our customers, and we're happy to know that we met your expectations. If you have any other comments or questions, feel free to let us know.
We're delighted to hear that you enjoyed our excellent chocolates! Thank you for choosing Neuhaus. We look forward to delighting you again in the future.
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