thank you for your opinion.
Unfortunately, you didn't send the cardboard photo which shows damage, and you signed the documents that everything is fine. So we were unable to make a transport claim.
We always write this message:
Before you sign any shipping documents
Please check if all items have not been damaged in transport.
If any damage is visible, you have the right to refuse the delivery and ask to have it returned.
If you cannot thoroughly check the goods please sign for as 'unchecked'.
It is your duty to inspect and confirm that the goods are in perfect condition before signing”
We are fully insured and as long as you act as requested, everything is going well.
Additionally, we still offer a board service. We are waiting for your feedback.
Wish you good winds! EASY-surfshop Team