AGOF Store

Reviews:

We completely understand your frustration and would like to sincerely apologize once again for the significant inconvenience this long delay has caused you. We want to provide full clarity regarding the timeline: unfortunately, the delivery was accepted without "signing with reservation" (the standard procedure to immediately flag potential damage to the carrier). For the courier, this bureaucratic detail implies that the package was delivered intact. Consequently, the carrier has required additional verification and documentation, making the process much longer than expected—despite the excellent and timely photographic evidence you provided right from the biginning. However, we can reassure you that we are now in the final stages of this matter: we have followed up with the courier again, and they have assured us that they will provide final confirmation of the damage between today and tomorrow. As soon as we receive this confirmation, we will immediately initiate the full refund process for you, without any further delay. Thank you once again for your patience throughout this complex situation. We remain at your complete disposal.

We are sorry about what has happened and that the product was damaged during transport. We use palletised shipping specifically to ensure the integrity of our items, but unfortunately, in this case, the courier’s negligence has defeated our efforts. As you have seen, our customer service team responded promptly and offered a solution very quickly. We have accepted your request for a refund, although we were prepared to send a new product within approximately 10 days.