Review summary
Customers frequently praise the fast and reliable delivery, highlighting clear and responsive communication. Customer service is often described as excellent, responsive, and helpful, and many appreciate the efficient resolution of issues such as damaged goods. Most customers are very satisfied with the competitive pricing, noting significant savings compared to local stores. Product quality is generally rated as very good, and the ordering process is found to be straightforward and user-friendly. However, some customers mention issues with delivery delays or unclear timing, and a few cite lack of updates or unclear information regarding delivery and insurance. There are also reports of lack of communication or disappointing customer support in some cases. A minority experienced damaged or imperfect tiles, and some find the replacement policies strict or unclear. Additionally, a few customers suggest improvement areas in product search and order amendments.
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How Trusted Shops prevents fake reviewsReviewsTrendfliesen.com/en
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Verified
Great
I had a great experience with this company. It was my first time ordering a larger quantity of tiles from abroad (over 1000 kg), so I wasn’t sure how the whole process would work.
What I really appreciate is their approach – I initially chose tiles with an R12 anti-slip rating, planning to use them indoors. They proactively contacted me, pointed out that this wouldn’t be suitable for everyday cleaning, and helped me choose a better alternative.
The communication was excellent, everything went smoothly and without any issues. I was also pleasantly surprised by the delivery speed – the order arrived in about 10 days. On top of that, everything was perfectly packed, and not a single tile was damaged.
Overall, a very positive experience and I can definitely recommend them.
Reply from Trendfliesen.com/en
Thank you very much for your detailed and kind feedback! 😊
We’re especially glad to hear that you felt well supported throughout your first large international order. It’s important to us to not only process orders, but also to help our customers choose the most suitable products – so we really appreciate your recognition of that.
Great to know that everything from communication to delivery went smoothly and that the tiles arrived safely and well packed.
Thank you again for your recommendation – we truly appreciate it! 👍
Verified
Prices at Trendfliesen are great. I would normally give 5 star, but I am giving 4, because of confusion regarding the time of delivery. I saw that an expected time of delivery on the website, then, I was informed it would be delivered later. Finally, it arrived in time. I would definitely recommend to buy on trendfliesen. My mistake was I ordered too little and had to order more. I would recommend the others to buy more and avoid high transport costs.
Reply from Trendfliesen.com/en
Thank you very much for your positive and detailed review, as well as for your recommendation – we truly appreciate it!
We apologize for the confusion regarding the delivery time. Clear and reliable communication is very important to us, and we take your feedback seriously. We will review how we can improve our delivery time information to avoid misunderstandings in the future. All the more we are pleased that your order ultimately arrived on time.
Thank you as well for your helpful comment regarding the order quantity. We generally recommend ordering approximately 10–15% more than the calculated requirement. This helps to cover cutting waste, possible breakage during transport, and to keep a small reserve for any potential future repairs – while also avoiding additional shipping costs due to reorders.
Thank you again for your trust in Trendfliesen. We look forward to welcoming you back soon!
Your Trendfliesen Team
Verified
Had some trouble with big tiles all being broken by transporter, but the insurance covered everything (following their receiving Guidelines is important!)
Communication about the insurance being accepted could have been clearer. Got no asnwer on my personal mail. Just got a message a new shipment had been approved.
Other than that, easy process!
Reply from Trendfliesen.com/en
Thank you for your detailed feedback.
We’re very sorry that the large tiles were damaged during transport, but we’re glad that the process worked out in the end.
We appreciate your note about the communication — especially regarding the confirmation and your unanswered email. That’s valuable feedback, and we’ll work on making this clearer and more transparent in the future.
Thank you for your patience and for highlighting the positive aspects as well 😊
Verified
Die Bestellung, das Kundenservice und die Ware an sich waren super.
Die Spedition war leider nicht gut. Mann konnte keinen genauen Liefertertermin vereinbaren, nur den Tag, das ist mit Kleinkind nicht wirklich machbar.
Bei der zweiten Lieferung hat die Spedition nicht einmal den vereinbarten Liefertag eingehalten und ist 2 Tage zu früh aufgetaucht.
Reply from Trendfliesen.com/en
Vielen Dank für Ihr ausführliches Feedback. Es freut uns sehr, dass Sie mit der Bestellung, unserem Kundenservice und der Ware zufrieden waren.
Die Schwierigkeiten bei der Zustellung durch die Spedition bedauern wir sehr. Gerade bei größeren Lieferungen ist eine verlässliche Terminabstimmung besonders wichtig, und wir verstehen, dass eine kurzfristige Änderung der Planung – insbesondere mit einem Kleinkind – sehr ärgerlich ist. Wir geben Ihr Feedback an unseren Speditionspartner weiter, um die Abläufe weiter zu verbessern.
Vielen Dank für Ihr Verständnis und Ihr Vertrauen.
Verified
Ich würde der Onlineshop trenndfliese.....!!!!
Ich würde der Onlineshop trenndfliesen nur weiterempfehlen.Die Fliesen kammen pünktlich und sahen wie auf dem Bild aus.Von über 60 Meter waren nur 2 Fliesen kaputt.Hatte nicht gestört.Die Fliesen wurden durch DB Schencker angeliefert.Also ich würde sagen,dass nach der Bestellung bis zum Erhalt der Ware,alles super gelaufen war.
Reply from Trendfliesen.com/en
Vielen Dank für Ihre positive Rückmeldung und die Weiterempfehlung. Es freut uns sehr, dass die Lieferung pünktlich bei Ihnen angekommen ist und die Fliesen Ihren Erwartungen entsprochen haben. Besonders schön ist es für uns zu hören, dass das Ergebnis – wie auf dem Bild – gelungen ist. Darüber freuen wir uns sehr.
Vielen Dank für Ihr Vertrauen und viel Freude mit den Fliesen!
Verified
Quick delivery. Easy refund process
Quick delivery. Very responsive. One of the tiles was broken during transit and they refunded immediatelly.
Reply from Trendfliesen.com/en
Thank you very much for your great review! ⭐ We're delighted to hear that you were happy with the fast delivery and our customer service. Although we're sorry that one of the tiles was damaged during transit, we're glad we could resolve the issue quickly. Thank you for your trust – we look forward to serving you again! 😊
Verified
Super Qualität zu tollen Preisen.
Wir haben Feinsteinzeug der Marke Ragno bestellt und waren sehr zufrieden. Super Preise und gute Lieferung. Die Produkte sind auf der Seite gut dargestellt, wenn man weiß, was man sucht. Falls man noch etwas unentschieden ist, könnte die Suchfunktion von Produkten etwas besser sein.
Reply from Trendfliesen.com/en
Vielen Dank für Ihre positive Bewertung! Es freut uns sehr, dass Sie mit der Qualität, den Preisen und der Lieferung zufrieden waren. Vielen Dank auch für den Hinweis zur Suchfunktion – Ihr Feedback hilft uns, besser zu werden.
Verified
Qualität und große Auswahl
Wir haben bereits zweimal Fliesen bestellt. Sehr gute Qualität und große Auswahl. Exzellenter Service und schnelle Lieferung.
Reply from Trendfliesen.com/en
Vielen Dank für Ihre positive Bewertung! 😊
Es freut uns sehr, dass Sie bereits mehrfach bei uns bestellt haben und sowohl mit der Qualität als auch mit unserer großen Auswahl zufrieden sind. Besonders Ihr Lob für unseren Service und die schnelle Lieferung bedeutet uns viel.
Vielen Dank für Ihr Vertrauen – wir freuen uns auf Ihre nächste Bestellung! 🙌
Verified
I highly recommend these tiles — they are almost half the price of those available in Germany.
I highly recommend these tiles — they are almost half the price of those available in Germany. Two boxes of tiles arrived damaged during transport, but after submitting a complaint, two new boxes were delivered to us within a short time.
Reply from Trendfliesen.com/en
Thank you very much for your great review and recommendation!
We’re delighted to hear that you’re happy with the price and value of the tiles. At the same time, we’re sorry that two boxes were damaged during transport. All the more we appreciate your understanding and are glad that the replacement delivery reached you quickly and smoothly.
Thank you for your trust in Trendfliesen!
Your Trendfliesen Team
Verified
good value for money
Reply from Trendfliesen.com/en
Thank you very much for your great review! 😊 We're delighted that you found our products to offer good value for money. We truly appreciate your support and hope to welcome you again soon! ✨
Verified
I loved the tiles. The only reason I was disappointed was when I started to tile after more than 2 weeks I found 6 tiles chipped and damaged and I couldn’t get a replacement. They only give you 2 weeks to ask for replacement for damaged tiles which is very unreasonably short.
Reply from Trendfliesen.com/en
Thank you for your honest feedback.
We’re very happy to hear that you loved the tiles 😊 At the same time, we’re truly sorry about the chipped and damaged pieces you discovered later on. We completely understand how frustrating that must have been, especially once you had already started tiling.
Our claim period is linked to shipping and insurance policies. However, we truly appreciate your comment — feedback like yours helps us review and improve our processes. We will also work on making the information in our receiving guidelines even more visible and harder to overlook.
Thank you again for sharing your experience with us.
Verified
Verified
Verified
Disappointing service. Our delivery was repeatedly delayed, we received no proactive updates, and every reply simply shifted the responsibility to the carrier. Not what you expect after placing an expensive order.
Reply from Trendfliesen.com/en
Thank you for taking the time to share your feedback. We're genuinely sorry that your delivery did not arrive within the expected timeframe and understand how disappointing this was, especially for a high-value order.
Your shipment was dispatched on schedule and handed over to the carrier as planned. Unfortunately, the carrier experienced unexpected congestion at the destination terminal, which resulted in delays beyond the agreed delivery timeframe. As soon as we received updates from our logistics partner, we forwarded them to you to keep you informed. Our intention was never to shift responsibility, but to provide transparent information about the status of your shipment while the carrier worked to resolve the backlog.
We understand that this did not meet your expectations, and we appreciate your feedback. We continuously review our processes and communication to ensure our customers have the best possible experience, even when unforeseen delays occur. Thank you again for your patience and for bringing this to our attention.
Verified
Great service, delivered in time. Replaced broken tiles (not their fault) within minutes and without any difficult processes or something, sending them over from Italy.
Reply from Trendfliesen.com/en
Thank you very much for your kind feedback! We’re delighted to hear you were happy with our service 😊 It truly means a lot to our team.
Verified
Verified
Great experience! Bought tiles manufactured in Italy with delivery to NL. Was cautious first, but it turns out to be a trustworthy company. Would buy again!
Reply from Trendfliesen.com/en
Thank you very much for your nice feedback and we are happy that you are satisfied with the ordered tiles.
Thanks again and warmest regards from South Tyrol,
Your Trendfliesen Team
Verified
Excellence customer support
best communication! Great customer support!!
Reply from Trendfliesen.com/en
Thanks so much for your kind words! 😊
We’re really happy to hear that you were satisfied with our communication and customer support. If you ever need anything again, we’re always here to help! 👍
Verified
Verified
Testbestellung - Test bestanden - Alles gut!!
Das war eine kleine Testbestellung bevor ich die komplette Ware bestelle.
Alles war zu meiner Zufriedenheit.
Weitere Bestellungen folgen,
Reply from Trendfliesen.com/en
Vielen Dank für Ihr tolles Feedback. Es freut uns sehr, Sie als zufriedenen und treuen Kunden gewonnen zu haben.
Herzliche Grüße aus Südtirol
Ihr Trendfliesen Team
