Hello, I'm sorry that there was a misunderstanding, but you received exactly what you ordered. We have already sent you an email and we explain that you should have ordered the other version of the lamp, the raise and fall one, but you have ordered the normal pendant lamp without weights and pulleys . We have already communicated what to do if you want to exchange the lamp and receive the raise and fall one. For any other information, please do not hesitate to contact us.
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