Review summary
Customers overwhelmingly praise the high quality and craftsmanship of the products, noting both material and print excellence. Many appreciate the simple and user-friendly online design and ordering process, and are generally satisfied that the final products match their designs and expectations. Customer service also receives strong praise for its responsiveness and helpfulness. Delivery experiences are mixed, with some customers reporting fast service while others express frustration with delays or lost shipments. Additionally, customer service is criticized for a lack of support in cases of delivery issues.
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Fast service good product
Reply from dortex.com
Thank you for your review.
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Top Qualitaet, netter Kundenservice und schneller Versand
Reply from dortex.com
Vielen lieben Dank!
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This company rocks. High quality work.
Reply from dortex.com
Thank you very much for your great feedback. We’re really glad to hear that you’re so happy with the quality of our work. That means a lot to us!
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Love the initials. Looks like on French laundry labels. Perfect for slow stitch!
Reply from dortex.com
Thank you
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I’m disappointed that the product I have been purchasing for many years is not available anymore! I’m missing the rainbow text on a WHITE background
Reply from dortex.com
Thank you for your feedback and for your many years of loyalty to this product. We understand your disappointment about the rainbow text on a white background no longer being recommended.
For repeat orders, this color combination is still possible. You can simply note your request in the “Message to Customer Service” field when placing your order, and we will take it into account.
For new orders, however, we no longer recommend this combination. Due to the more subtle rainbow yarn now used in production, the contrast with a white background is significantly lower than before and the text appears less distinct.
We appreciate your understanding and are happy to help you choose an alternative that meets your expectations.
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Beautiful work, accurate, good quality.
The only issue was the delivery (USA), it took more than a month to be delivered.
Reply from dortex.com
Thank you very much for your feedback. We’re pleased to hear that you’re happy with the workmanship, accuracy, and quality of the product.
We’re sorry that delivery to the USA took longer than expected. In many cases shipments arrive more quickly, and we’re currently working on faster alternative shipping options to further improve delivery times.
Thank you for sharing your experience.
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Good experience with the product and the logistics
Product as described, delivered within the stated timeframe.
Overall good experience.
Reply from dortex.com
Thank you very much for your feedback.
We’re glad to hear that the product met your expectations and arrived within the stated timeframe. It’s great to know that you had a good overall experience with us.
Thank you for your trust!
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Have you in Iceland too. Tames in Iceland too high.
Have you in Iceland too ❤️
Reply from dortex.com
Thank you very much for your positive review. We are happy to deliver our products worldwide, including to Iceland. Our company headquarters and production facilities are located in Germany. As a result, shipping costs may vary depending on the destination country, and unfortunately we have no influence over these charges. We always strive to keep all costs as low as possible for our customers.
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Easy online ordering and product just as described
Reply from dortex.com
Thank you for your feedback. We are pleased that you found the online ordering process easy and that the product matches the description. It is great to know that your expectations were met.