Excellent

769 total reviews
212 reviews in the last 12 months

80 %

12 %

3 %

< 1 %

4 %

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Certified since: Jul 4, 2022

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Review summary

Customers frequently praise the fast delivery, the high quality and effectiveness of the products, and often describe the customer service as friendly, competent, and excellent. Many also find the ordering process easy and efficient. However, there are concerns about recent shipping delays, inconsistency in product quality or packaging, and some unresponsive or unhelpful customer service interactions. Customers are also frustrated by discontinued products, limited availability in certain countries, listings for unavailable items, website navigation or referral link issues, and packaging that is either too large, difficult to open, or uses too much plastic.

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Reviewsvitaminexpress.org/en

Community member

4 Reviews

Verified

Formalidad en el envío. Sobre la eficacia de las pastillas no puedo opinar porque solo llevo dos días tomándomelas.

Community member

1 Reviews

Verified

Increasingly Limited Availability to England Customers

I have been purchasing many of your products for many years. Now many of my longstanding purchases are no longer available to England customers, though they are all still available to European customers and other countries. This seems like some form of discrimination since the product withdrawals are NOT due to UK regulations, which I am familiar with. Very disappointed because products are excellent. Will probably leave Vitamin Express altogether. You can improve by providing ALL products to UK customers. Brian Flatman

Reply from vitaminexpress.org/en

Dear Customer, Thank you very much for your long-standing loyalty and for taking the time to share your feedback with us. We greatly appreciate your kind words regarding the quality of our products. We are very sorry that you are disappointed with the availability of our products in the UK. Please rest assured that this is not a decision intended to disadvantage our UK customers. Due to changes in regulatory requirements, authorisation procedures and logistical considerations following Brexit, some products are unfortunately not currently available in the UK, although they remain available in other markets. We understand how frustrating this is, particularly when it concerns products you have been buying for years. Your feedback is very important to us, and we have passed it on to the relevant teams. We are constantly reviewing our product range and hope to be able to offer our UK customers a wider selection of products again in the future. Thank you once again for your honest feedback and your long-standing trust in Vitamin Express. We sincerely hope to be able to serve you again soon. Kind regards, Vitamin Express Customer Service

Community member

19 Reviews

Verified

I always find what I want from Vitamin express. And their products are high quality. Delivery is fast and efficient. I highly recommend them.

Community member

35 Reviews

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Tolle Produkte, schnelle Lieferung, sehr gute Produktinformationen

Community member

2 Reviews

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Snelle levering

Kwalitatief goede producten voor de juiste prijs. Snelle levering.

Community member

1 Reviews

Verified

Good product but bad delivery

Your products are very good, I have been a customer for years. The problem (at least in Denmark) is, that UPS function very bad, specially when it comes to home delivery. According to Trust Pilot, the chaufførs often take your parcel directly to a pickup place without even try to contact the customer. Thats what happened to me. Please allow users to choose a alternative delivery firm.

Community member

2 Reviews

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Esta bien todo. La página es fácil de ver.

Community member

1 Reviews

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Snel verstuurd en goede eerlijke kwaliteit

Community member

5 Reviews

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Quality of supplements varies, so you cannot rely on products. Package of some products is way too big.

Community member

2 Reviews

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The order is easy and the delivery very quickly.

Community member

6 Reviews

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First of all, very high quality products, fast delivery, perfect service

Community member

3 Reviews

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Friendly customer service, good products

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1 Reviews

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2 Reviews

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21 Reviews

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1 Reviews

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1 Reviews

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Community member

1 Reviews

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I like your vitamins but shipment too expensive

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2 Reviews

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Community member

9 Reviews

Verified

gute Produkte und schnelle Lieferung

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