vitaminexpress.org/en Reviews:
Review summary
Reviews for vitaminexpress.org/en are consistently positive. Customers appreciate the fast shipping, with many highlighting the speed of delivery, as well as the high product quality, describing items as effective, reliable, and of a high standard. The easy ordering process is also frequently mentioned as a positive aspect. However, some customers have experienced delays in delivery and reported issues with language barriers, outdated product listings, and technical problems during the ordering process. Opinions on customer service are mixed; while some found the staff helpful and competent, others encountered unresponsiveness and unresolved issues.
This text was automatically created by an AI system from user reviews.
Was this summary helpful?
Reviews for vitaminexpress.org/en
Sort by
Good product but bad delivery
Your products are very good, I have been a customer for years.
The problem (at least in Denmark) is, that UPS function very bad, specially when it comes to home delivery.
According to Trust Pilot, the chaufførs often take your parcel directly to a pickup place without even try to contact the customer. Thats what happened to me.
Please allow users to choose a alternative delivery firm.
Vitamin Express are excellent suppliers of health products. I will never replace them. I always find what I am looking for.
Answer by vitaminexpress.org/en
Dear Customer,
Thank you very much for your review.
We are delighted to hear that everything went well for you. We would like to thank you for the effort and time you have taken to write a review. We wish you all the best for the future.
Kind regards,
Vitamin Express
Customer Service
Заказываю только здесь много лет - качество великолепное. 👍🏻
Excellent products, speedy delivery
Traceable and effective with quality ingredients
Answer by vitaminexpress.org/en
Dear Customer,
Thank you very much for your review.
We are delighted to hear that everything went well for you. We would like to thank you for the effort and time you have taken to write a review. We wish you all the best for the future.
Kind regards,
Vitamin Express
Customer Service
not keep listing of discontinued…
Not keep listing of discontinued products on your website. Order was accepted then a few days later got a message saying the product was discontinued
Answer by vitaminexpress.org/en
Dear Customer,
Thank you for your review.
I am sorry that the item you wanted was not available.
Please accept our apologies for the inconvenience.
If there is anything else we can do for you, please contact our customer service team.
Kind regards
Tanja
Vitamin Express
Customer Service
Order from this site regularly. Quality vitamins. Fast shipment. Always satisfied
Answer by vitaminexpress.org/en
Dear Customer,
Thank you very much for your review.
We are delighted to hear that everything went well for you. We would like to thank you for the effort and time you have taken to write a review. We wish you all the best for the future.
Kind regards,
Vitamin Express
Customer Service
Sehr nettes und kompetentes Team.
Schnelle Abwicklung von Reklamationen.
Answer by vitaminexpress.org/en
Sehr geehrter Kunde,
vielen Dank für Ihre Bewertung.
Es freut uns sehr, dass bei Ihnen alles gut gegangen ist. Wir bedanken uns für die Mühe und die Zeit die Sie investiert haben, um eine Bewertung zu schreiben. Alles gute weiterhin für Sie.
Mit freundlichen Grüßen
Vitamin Express
Kundenservice
I am really happy with all the product I ever order by vit.express.That's why I will continue to order there.Nothing more to say.
Ok
Answer by vitaminexpress.org/en
Dear Customer,
Thank you very much for your review.
We are delighted to hear that everything went well for you. We would like to thank you for the effort and time you have taken to write a review. We wish you all the best for the future.
Kind regards,
Vitamin Express
Customer Service
Good
Answer by vitaminexpress.org/en
Dear Customer,
Thank you very much for your review.
We are delighted to hear that everything went well for you. We would like to thank you for the effort and time you have taken to write a review. We wish you all the best for the future.
Kind regards,
Vitamin Express
Customer Service
My preferred supplement company
Good portfolio, least harmful additives, excellent customer service
Die Mitarbeiter am Telefon waren sehr unhöflich
Bis Ende 2024 war ich mit der Lieferung meiner Bestellungen, die ich mindestens vier- bis fünfmal jährlich aufgab, sehr zufrieden.
Seit Beginn des Jahres 2025 wurden jedoch die für die Zustellung zuständigen Mitarbeiter und die Versandmethode geändert. Dies ist ein gravierendes Problem, das dazu führt, dass Ihr Unternehmen langjährige Kunden verliert.
Dies ist bereits das dritte Mal in diesem Jahr, dass ich ein Problem habe, für das sich niemand verantwortlich fühlt und kein Mitarbeiter bereit ist, die Verantwortung zu übernehmen.
Ich habe seit dem 21. November zwei Pakete bestellt, eines für über 200 Euro und das andere für 58 Euro. Das erste Paket war für Deutschland bestimmt und kam innerhalb von drei Tagen an. Das zweite Paket, das ich für einen Freund in Belgien bestellt hatte, ist jedoch nach 16 Tagen immer noch nicht angekommen.
Am vergangenen habe ich dreimal angerufen, aber Ihr Logistikteam war nicht erreichbar. Heute habe ich viermal angerufen und jedes Mal versucht, mit den Mitarbeitern der Logistikabteilung zu sprechen. Leider war niemand erreichbar. Die Mitarbeiter am Telefon waren sehr unhöflich und sagten mir, dass außer den Logistikmitarbeitern niemand meine Anrufe entgegennehmen könne. Jedes Mal wurde ich gebeten, in einer halben Stunde wieder anzurufen. Auch dann war niemand aus der Logistikabteilung erreichbar.
My order was delivered in a timely manner.
Answer by vitaminexpress.org/en
Dear Customer,
Thank you very much for your review.
We are delighted to hear that everything went well for you. We would like to thank you for the effort and time you have taken to write a review. We wish you all the best for the future.
Kind regards,
Vitamin Express
Customer Service
Great products. I always find what I want.