Trustmark
Certified since: Jul 4, 2022Valid
Verified identity
Encrypted data transfer
Clear ordering process
Trusted Shops Buyer Protection
This company offers Trusted Shops’ buyer protection up to €2,500. Find out
Review summary
Customers appreciate the fast and efficient delivery, consistently high product quality, friendly and helpful customer service, as well as the easy and straightforward ordering process. However, some report issues with delayed or failed shipments, concerns over product inconsistency, unresponsiveness from customer service, unavailability or discontinuation of certain products in specific regions, language limitations, and occasional address problems during the ordering process.
This text was automatically created by an AI system from user reviews.
Was this information helpful to you?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsvitaminexpress.org/en
(10)
(3)
(4)
(22)
(170)
Verified
Min første bestilling nåede mig aldrig. Jeg kunne se, at den kun nåede til tyske Neumünster, hvor man ikke opdagede, at jeg bor i Danmark. Men jeg fik mine penge retur sammen med en opfordring til at sende en ny bestilling, hvor det var mere tydeligt, at jeg bor i Danmark. Det gjorde jeg, og nu fik jeg min vare uden problemer. Derfor kan jeg anbefale dette firma.
Verified
Fantastic flavor
I recently bought and received your Magnesium shots. These are absolutely great, I especially love the fresh apple flavor. I came across some other liquid magnesium solutions before, but they never tasted this good. I take my shot every day, it’s easy to get it into my daily routine. I’m curious to find out if any new flavor will be launched soon? Or possibly other liquid minerals like calcium?
Verified
Languages
I would prefer to give orders in an own chosen language. I am a German living in Spain. To get delivery to my home there you force me to use Spanish or English sides.
Due to the fact of being customer since several years I know my products, but for getting knowledge of new products my language is German. But in this language I cannot order to Spain.
Verified
The delivery could not take place as I inserted a wrong address, it was returned to you and when I corrected the address you resend it again within 2 days w/o charging me anything for the redilevery, this is a great customer service approach!
Verified
from the time of the order to shipment is absolutely brilliant. No time wasted which is very important to me. Also the service is very satisfying.
Verified
Great products and fast delivery! Highly recommend this company.
Verified
Increased libido. Obviously better would be increase it even more
Verified
Evwrything good
Verified
Quick and easy ordering and delivery
Verified
Verified
Verified
Formalidad en el envío.
Sobre la eficacia de las pastillas no puedo opinar porque solo llevo dos días tomándomelas.
Verified
Verified
Verified
Verified
Quick delivery and high quality vitamins and supplements
Verified
Delivery was prompt, the packaging robust and secure
Verified
Verified
Verified
Increasingly Limited Availability to England Customers
I have been purchasing many of your products for many years.
Now many of my longstanding purchases are no longer available to England customers, though they are all still available to European customers and other countries.
This seems like some form of discrimination since the product withdrawals are NOT due to UK regulations, which I am familiar with.
Very disappointed because products are excellent. Will probably leave Vitamin Express altogether.
You can improve by providing ALL products to UK customers.
Brian Flatman
Reply from vitaminexpress.org/en
Dear Customer,
Thank you very much for your long-standing loyalty and for taking the time to share your feedback with us. We greatly appreciate your kind words regarding the quality of our products.
We are very sorry that you are disappointed with the availability of our products in the UK. Please rest assured that this is not a decision intended to disadvantage our UK customers. Due to changes in regulatory requirements, authorisation procedures and logistical considerations following Brexit, some products are unfortunately not currently available in the UK, although they remain available in other markets.
We understand how frustrating this is, particularly when it concerns products you have been buying for years. Your feedback is very important to us, and we have passed it on to the relevant teams. We are constantly reviewing our product range and hope to be able to offer our UK customers a wider selection of products again in the future.
Thank you once again for your honest feedback and your long-standing trust in Vitamin Express. We sincerely hope to be able to serve you again soon.
Kind regards,
Vitamin Express
Customer Service
To Verify Authenticity
Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Contact
Visit websiteAbout
At Vitamin Express, we believe that better health starts with informed choices. For over 20 years, we've helped customers across Europe find premium vitamins, minerals and nutritional supplements they...
This company has linked Trusted Shops profiles.