hollandwatchgroup.comReviews:
243 reviews in the last 12 months911 total reviews
Excellent
Most relevant positive review
Aug 11, 2024
Verified review
Excellent service. Perfect product. And the price, including the purchase price with the shipping, is kind of unbelievable, especially considering it had to be shipped from Europe to the United States. The ONLY thing I would not give 5 stars to is the length of time it took to get to me after I placed the order, but that is completely understandable and acceptable, and is due to the distance it had to travel and also to the U.S. Customs department taking a good amount of time to process it and send it on. I could not be happier or more satisfied with your company and your service. Thank you SO much!
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Most relevant negative review
Aug 25, 2024
Verified review
I emailed HWG on 20/08/24 about the wrong items they sent me, Support ticket 'Order Number 11159633' is registered under number 3836062161.
Haven’t heard nor received any email from them yet, they responded to my request via email about making a return which is i presume standard procedure.
Another sad thing in this case is the return itself, i have received the wrong product yet i have to finance the return myself, i certainly don’t agree that the customer should pay in these cases.
You see i was very satisfied with my previous order 11150939 and did share it with others now I'm not, not because i had to pay my self for the return but for not responding to my email.
I was even thinking to place another order giving you guys more business, now i will do business with some other store.
Kind regards Chris.
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Reviews for hollandwatchgroup.com
Jul 3, 2024
Verified review
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Answer by hollandwatchgroup.com
Jul 9, 2024
Thank you for your positive review!
Kind Regards, Team Holland Watch Group
Feb 21, 2024
Verified review
Firstly for the premium quality of the product ordered and received, total satisfaction.
Secondly, although the initial delivery had failed (never got to my place, parcel had been most probably lost by the apointed carrier), the Holland Watch Group customer service very quickly responded back to me by email with a very effective corrective action, which made the second order internationally delivered within 3 days!!! Great experience overall, thanks to Wendy !
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Answer by hollandwatchgroup.com
Feb 26, 2024
Dear Frederick,
Thank you for your positive review! We are very happy that we were able to solve this for you in this way, it was our pleasure to help you with this.
We hope that you will enjoy the band in combination with your watch.
Yours sincerely, Team Holland Watch Group
Feb 6, 2024
Verified review
D & G D&G Straps F370001746 DW0141 Lisbon Strap
I am very Happy that I found this strap for my lovely D&G Watch, because it is an Old Watch and the strap was broken. My packet came very Quick and the strap is very Nice. Thankyou very much.
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Answer by hollandwatchgroup.com
Feb 26, 2024
Thank you so much for the great review!
We hope to see you again and exceed your expectations :)
Have a nice day, Team HWG
Dec 9, 2023
Verified review
Just a very straightforward transaction,easy to navigate website in English (although I speak Dutch so that wouldn’t have been a problem),and my item was dispatched very quickly. Was kept updated of the whereabouts of my item,until it got to,and through,customs in this country (UK),then it all went quiet! Nothing to do with HollandWatchGroup whatsoever I must add!!
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Answer by hollandwatchgroup.com
Dec 11, 2023
Thank you so much for the great review and for the feedback!
We hope to see you again and exceed your expectations :)
Have a nice day,
Team HWG
Jan 1, 2024
Verified review
These guys are amazing. I had an issue with the address input, which they rapidly resolved when I contacted them via the phone. The lady I spoke with (Laura) was really nice and very helpful. The strap is nice and genuine. Just as described and delivery was very fast. Thank you guys, I appreciate your excellent customer service.
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Answer by hollandwatchgroup.com
Jan 26, 2024
Thank you very much for your positive review!
Nice to hear that everything is to your liking. We hope you enjoy your purchase, and we look forward to next time.
Kind Regards, Team Hollandwatchgroup.com
AT
Andrey T.
Loughrea
Jun 8, 2024
Verified review
Search for a replacement bracelet is over!
I was looking for a bracelet for my Seiko Sportura watch, to replace worn-out original leather band. Found matching option on the Holland's website. They have a wide selection of bracelets and bands. Delivery was prompt and the bracelet met my expectations.
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Answer by hollandwatchgroup.com
Jun 11, 2024
Good afternoon,
Thank you very much for your positive review!
We hope you will enjoy the watch for a long time, and we look forward seeing you again with us
Greetings, Team HollandWatchGroup
Nov 5, 2023
Verified review
Great source for watch related products!
The quality of the products offered is very good and they are at reasonable prices. The tracking service for shipments is a bit slow and not very informative. The overall experience was very good.
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Answer by hollandwatchgroup.com
Nov 7, 2023
Good afternoon, thank you for the great feedback!
Kind regards,
Team HWG
Jun 17, 2024
Verified review
Found original band online at Holland Watch Group. Fair price so I ordered it. Came as advertised, brand spanking new in excellent condition. Glad I went with this site. Will shop again.
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Answer by hollandwatchgroup.com
Jun 18, 2024
Thank you for your great review!
We hope you will enjoy your purchase.
Have a nice day! Kind Regards, Team HollandWatchGroup.com
Nov 11, 2023
Verified review
Very happy with the purchase from this company. Everything was authentic and exactly as described. The price was incredible and the international shipping was fast!
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Answer by hollandwatchgroup.com
Nov 13, 2023
Good afternoon, thank you for the amazing review! We really appreciate it! :)
See you soon again on our website!
Kind regards,
Team HWG
Feb 3, 2024
Verified review
Fantastic customer service, great price on the watch I bought and fast delivery to Ireland,,I will definitely use Holland group again as it was a great experience
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Answer by hollandwatchgroup.com
Feb 3, 2024
Dear David,
Thank you for taking the time to share your positive experience! We pride ourselves on delivering excellent service, and we're thrilled to have met your expectations. If you ever need assistance, we're always here for you!
Holland Watch Group Team
Jun 9, 2024
Verified review
Easy to find what’s needed & then order.
Quick response from customer support.
Delivery was however a bit slow, parcel arrived four days after scheduling.
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Answer by hollandwatchgroup.com
Jun 11, 2024
Thank you for your great review!
We hope you will enjoy your purchase.
Have a nice day! Kind Regards, Team HollandWatchGroup.com
Dec 13, 2023
Verified review
Good overall
Item took a while to be available tho. But once it was got the email notification. Item got there relatively quickly after order and is of expected quality
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Answer by hollandwatchgroup.com
Dec 14, 2023
Thank you so much for the great review and for the feedback!
We hope to see you again and exceed your expectations :)
Have a nice day,
Team HWG
Jan 31, 2024
Verified review
1st class
I couldn’t have bought my watch from a better place.. great price, very easy to navigate around online, well packaged and a very quick delivery. Thank you
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Answer by hollandwatchgroup.com
Feb 2, 2024
Dear Darren,
Thank you for your excellent review!
Your satisfaction is our ultimate goal, and we're so pleased to learn that our service has left you content. We appreciate your support and look forward to serving you again in the future.
Sincerely,
Holland Watch Group Team
Feb 29, 2024
Verified review
Very smooth experience. All details are presented nicely on the website while suggesting other options. Easy to find products. I highly recommend them!
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Answer by hollandwatchgroup.com
Feb 29, 2024
Thank you for your positieve review!
We are happy to hear that everything went according to plan.
Kind Regards, Team Holland Watch Group
Mar 24, 2024
Verified review
Great Experience
I had a great experience. Ordering was easy and y order came exactly as promised. I was very pleased with this company. I would order form them again.
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Answer by hollandwatchgroup.com
Mar 25, 2024
Thank you for your positieve review!
We are happy to hear that everything went according to plan.
Kind Regards, Team Holland Watch Group
Jun 18, 2024
Verified review
The watch strap fits my watch perfectly! The only thing I want clear on was that it didn't come with the pins, I had to order those separately.
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Answer by hollandwatchgroup.com
Jun 18, 2024
Thank you for your great review!
We hope you will enjoy your purchase.
Have a nice day! Kind Regards, Team HollandWatchGroup.com
Jun 13, 2024
Verified review
I ordered a Citizen's watch band and pins It was delivered to my mail box in 1 weeks time. It cost considerably more on thru other sellers.
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Answer by hollandwatchgroup.com
Jun 18, 2024
Thank you for your great review!
We hope you will enjoy your purchase.
Have a nice day! Kind Regards, Team HollandWatchGroup.com
Mar 15, 2024
Verified review
Great selection of watches, specifically the one I was looking for, that I couldn’t find in the US. Fast delivery and key communication.
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Answer by hollandwatchgroup.com
Mar 15, 2024
Thank you for your positieve review!
We are happy to hear that everything went according to plan.
Kind Regards, Team Holland Watch Group
Nov 18, 2023
Verified review
Nice :)
I get the strap on the schedule mention on the order page. i am pretty sure that I will come back when I need anything else.
Love it <3
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Answer by hollandwatchgroup.com
Nov 20, 2023
Good afternnoon, thank you very much for the 5 star review! :)
Have a nice day,
Team HWG
Mar 13, 2024
Verified review
Product was delivered as described and listed. Worked well to replace an older band. Ordered a second after I got the first.
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Answer by hollandwatchgroup.com
Mar 13, 2024
Thank you for your great review!
Good to hear everything went according to plan :)
Kind Regards, Team HollandWatchGroup