masterfisch.euReviews:
44 reviews in the last 12 months262 total reviews
Excellent
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Top positive review
May 31, 2023
Verified review
Fast delivery, checking that you have appropriate aquariums for animals, good quality packing, fish arrived in time and healthy looking and good customer service :)
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Top negative review
Apr 6, 2024
Verified review
Ordered Melania snails €20 each which is very expensive these are €6 usually I was expecting huge grown snails got tiny 1cm worth maybe €3 each one snail was mini like 7mm. I got scammed by these shop absolutely horrible customer service. AVOID
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Reviews for masterfisch.eu
2 days ago
Verified review
Excellent service, personal connection by calling to confirm the time and day of delivery would be acceptable. extremely impressed by the quality of product and service, I have purchased from masterfich a number of times in the last few years and always have had a good experience
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Answer by masterfisch.eu
15 hours ago
Thank you so much for your loyalty !
We're delighted to be able to satisfy you every time ! Our customer service team is dedicated to supporting you throughout the ordering process, because your entire satisfaction is our priority !
We look forward to seeing you again on MasterFisch.eu ! 😊
8 days ago
Verified review
Masterfish excellence
Masterfisch called me up to confirm the shipment date and took great care with the order, the product arrived securely.
This is my 3rd Order with masterfisch and I can highly recommend them as an on line retailer.
Thanks Masterfisch team, well done
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Answer by masterfisch.eu
7 days ago
We'd like to thank you for your wonderful feedback !
We are delighted to be able to satisfy your every order ! Our entire team makes sure that you are available before each delivery so that your animals arrive in the best possible condition ! We look forward to seeing you again, see you soon on MasterFisch.eu ! 😊
Apr 6, 2024
Verified review
Ordered Melania snails €20 each which is very expensive these are €6 usually I was expecting huge grown snails got tiny 1cm worth maybe €3 each one snail was mini like 7mm. I got scammed by these shop absolutely horrible customer service. AVOID
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Answer by masterfisch.eu
Apr 8, 2024
Dear Sir,
We apologise for any inconvenience caused.
We would like to inform you that the 3 snails that you ordered (3-6 cm) were not granted approval for shipping on March 19th, 2024, we offered to provide you with 4 snails one size down, at no extra cost to keep the delivery date, which you agreed to during our phone call from that day. We would have never sent these animals without having your prior agreement.
We are currently in touch with you in private to offer you a solution, and look forward to your answer, thank you for your understanding.
With kind regards,
Your MasterFisch Team
Mar 27, 2024
Verified review
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Answer by masterfisch.eu
Apr 5, 2024
Thank you very much for your fifth order with us ! It's always a pleasure to satisfy you !
See you soon on MasterFisch.eu ! 😊
Feb 28, 2024
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Answer by masterfisch.eu
Mar 1, 2024
Thank you very much for your loyalty. We're delighted that you're satisfied with our services ! See you soon to continue your MasterFisch adventure ! :-)
Feb 28, 2024
Verified review
Fantastic Friendly Service
Fantastic service. All snails arrived in perfect condition. Recommended. Will buy again.
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Answer by masterfisch.eu
Mar 1, 2024
We're delighted to have been able to satisfy you and look forward to seeing you again ! See you soon on MasterFisch.eu ! 😊
Jan 17, 2024
Verified review
Excellent health of delivered bred fish
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Answer by masterfisch.eu
Jan 25, 2024
Thank you for your feedback. We're delighted that you like your animals ! See you soon on MasterFisch.eu :-)
Jan 10, 2024
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Answer by masterfisch.eu
Jan 12, 2024
Thank you very much for your feedback ! We look forward to serving you again! Have a great weekend !
Nov 28, 2023
Verified review
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Answer by masterfisch.eu
Dec 1, 2023
Thank you for your kind feedback. We look forward to satisfying you again for your next orders on MasterFisch !
Nov 22, 2023
Verified review
very nice packaging and great service
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Answer by masterfisch.eu
Nov 24, 2023
Thank you very much for your compliments, we are glad to know that your fish are doing well and that you are fully satisfied with our services. We hope to see you soon on MasterFisch!
Nov 15, 2023
Verified review
Comunication and transport's quality.
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Answer by masterfisch.eu
Nov 17, 2023
Thank you very much for your positive feedback ! Your satisfaction is our priority, see you soon on MasterFisch !
Nov 7, 2023
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Super fast delivery great service
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Answer by masterfisch.eu
Nov 9, 2023
Thank you so much for trusting us and giving us your positive feedback on our services! We hope to be able to satisfy you again with your next orders!
Nov 7, 2023
Verified review
Fish in great shape and very nice packaging.
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Answer by masterfisch.eu
Nov 9, 2023
Thank you very much for your compliments, we are glad to know that your fish are doing well and that you are fully satisfied with our services. We hope to see you soon on MasterFisch!
Nov 1, 2023
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Answer by masterfisch.eu
Nov 2, 2023
Thank you very much for your kind feedback! We're very glad to have been able to satisfy you. See you soon on MasterFisch!
Oct 31, 2023
Verified review
Customer Service always good and fast Delivery.
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Answer by masterfisch.eu
Nov 2, 2023
Thank you very much for your positive feedback! Your satisfaction is our priority. See you soon on MasterFisch!
Oct 31, 2023
Verified review
Everything was really well-packed. The water was still warm and the treat for the fish and for me as well were a nice gesture! They included a free acclimating kit to the order. Works really well.
I would definitely order again from them, for both fish and corals. If you hesitate ordering from them. Don't, just place your order!
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Answer by masterfisch.eu
Nov 2, 2023
Thank you for your kind feedback, we really appreciate it! We will continue to strive to improve in order to satisfy you even more. We hope to see you back on MasterFisch very soon!
Sep 26, 2023
Verified review
Very good and friendly communication + fast shipping. Fish has always been healthy. *****
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Answer by masterfisch.eu
Sep 27, 2023
Thank you very much for your positive feedback on our services, we are happy to satisfy you and hope to have the pleasure to see you again on our website!
Sep 21, 2023
Verified review
Excellent quality of the delivered fish and great support
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Answer by masterfisch.eu
Sep 25, 2023
Thank you very much for your nice comment on our services, we are happy to have been able to satisfy you and we hope to have the pleasure to see you again on masterfisch.eu!
Sep 16, 2023
Verified review
Good quality fish, shipping and service
The packaging looked very secure and safe for the fish. Everyone arrived alive and well, and the acclimatisation kit that comes included worked well. Customer support replies quickly and is helpful, and masterfisch has a large selection. I am hoping very much that you will be getting captive bred seahorses once again in stock. I have been waiting for these for a long time.
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Answer by masterfisch.eu
Sep 21, 2023
Thank you so much for your compliments, we are very happy to know that all the animals arrived healthy and that you are fully satisfied with our services! We will of course inform you if seahorses are back in stock, thank you for your trust!
Aug 23, 2023
Verified review
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Answer by masterfisch.eu
Sep 1, 2023
Thank you for your trust!