Review summary
Customers consistently praise the fast and timely delivery of their orders, with many noting that packages often arrive earlier than expected. The packaging quality is highly regarded for being careful, secure, and well-insulated, ensuring the safe arrival of animals. Most customers report that animals arrive healthy and active. Customer service is frequently described as responsive, helpful, and professional, and issues are typically resolved quickly. Clear, prompt, and proactive communication about orders, availability, and delivery coordination is also highly valued. Some customers express frustration with the website's stock accuracy and item availability, indicating a need for more frequent updates. While issues such as dead or missing animals are generally handled satisfactorily through refunds or replacements, a few customers report occasional delays in resolution. There are also isolated mentions of occasional disease or loss among delivered animals.
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How Trusted Shops prevents fake reviewsReviewsmasterfisch.eu
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Verified
Received my first order
I received my first order. It was in transit for 21 hours
and was delivered very fast directly to my town in Southern Bulgaria.
The package was in excellent condition and I really appreciate the
efforts they put in packing each coral frag. Less than 10 minutes after I
placed the corals in my aquarium, their polyps opened. The fish was in
very good mood and started swimming in the water like it has always
lived here.
I'm very satisfied with my order! Their service is really impressive! I can't wait to go on and place another order!
Reply from masterfisch.eu
Thank you so much for these very kind words! 😄😄😄
Every review like yours encourages us to do even better, for each and every one of our clients! Our Team would like to thank you for your trust, and we look forward to seeing you again very soon! 😀🐠🪸
Verified
A great experience
My fish arrived in 24 hours, as promised and in great condition. The packaging, as usual, was perfect and even though we're in the middle of a heat wave, not one fish died en route.
Some of the fish I ordered were, in the end, not available due to possible health issues and I was immediately contacted and refunded.
Laurent, whom I was in contact with, was great at providing options and solutions.
All i all, a great experience!
Reply from masterfisch.eu
Knowing that you’re satisfied is our greatest achievement, we are very happy that everything went well! 😄
Thank you for your feedback, and we look forward to seeing you again on MasterFisch! 😀
Verified
Improving service, my go-to online fish store for rare species
A few years ago when I found masterfisch, I was stunned by the selection of rare fishes. After a few early issues with shipping (called me to be home next day, but didn't ship, apologized, called me next week again and repeat) I eventually got every order in good quality and lately every order works like clockwork. Never a missed deadline or misplaced fish. Even if there are some losses during shipping, it cannot be blamed on the quality of the packaging or the fastness of the shipping, and always got refunded. I would give 5/5 because the service is exceptional in Europe, he stock too, and the shipping costs are reasonable. I would just hope there would be a back in stock notifier for some fishes I'm hunting for :)
Reply from masterfisch.eu
Our whole Team would like to thank you for your very complete and kind feedback, we strive to offer the best customer service we can, and always make our customers' experience better! 😀
We sincerely appreciate it and hope to be able to find the animals you dream about on your future orders! 😉❤️🐠
(As regards the notifications system, we are currently working on improving the website, stay tuned in the coming months!)
Verified
I am extremely satisfied with my purchase from Masterfisch. The delivery was very fast, and all the fish arrived in excellent condition—healthy, active, and carefully packed for transport. The entire transaction was quick, smooth, and hassle-free. Excellent service and great communication throughout the process. Thank you very much for such a positive experience. I will definitely be ordering again in the future and highly recommend Masterfisch to anyone looking for quality fish and reliable service! 🐠😊Best regards,
Daniel 😊🐠
Reply from masterfisch.eu
Thank you so very much for this very complete and kind evaluation, we are really proud to have offered you the MasterFisch experience! 😄
We definitely look forward to having you again very soon on our website, and be a part of all your future aquaristic plans! ☺️❤️🐠
Verified
Pond fish to Bulgaria…
Living in Bulgaria it is hard to source pond fish. I ordered from these guys and they delivered fantastic quality, very healthy fish within 36 hours. They had travelled a great distance but the thermal and anti shock packaging they came in meant they suffered minimal stress. Great communication provided at every step. Would not hesitate to.use again. These guys are professionals in their field.
Reply from masterfisch.eu
We are so happy and proud of your feedback, we want to sincerely thank you for these kind words and complements!
Best wishes from our whole team all the way to Bulgaria! 😀❤️🐠
Verified
The team of masterfisch is doing very well! In my opinion they do plenty of efforts and communication to satisfy and help their customers. :)
Almost every order I had was succesfull. 🐠
There was one order with a sick guppy... It had white spot disease, and curing it turned in failure sadly.
So my advice is to look extra carefully, so that no sick fish will be send next time. 😄
Kind regards, Floris Turkensteen
Reply from masterfisch.eu
We sincerely thank you for your feedback and your compliments, as well as your recommendations!
We always strive to increase the quality level that we offer, not only about the animals, but also our services, and we have noted your advice, which will be transferred to our partner acclimatization center. This is why we always welcome our clients to let us know if any issue happened during or after their orders.
We hope to see you soon again on our website, and thanks again for your trust after this 6th order at MasterFisch! 🤗🤗🤗
Verified
Issue resolved quickly and satisfactorily
While this is the second time I have an issue with a particular fish with Masterfisch. It is also the second time they have resolved the issue with speed and with an alternative that has been satisfactory.
It would be 5 stars except that the website needs to be updated much more frequently so that it is more accurate when customers are looking for a new fish.
Reply from masterfisch.eu
We would like to thank you for this kind feedback following your 5th order! 😀
Our Team is always there to assist you, as the well being and safety of the animals is really important to us.
As regards the website, we strive to make it better every day, we have noted our observations and thank you for this feedback!
Verified
My orders have all been shipped well, and my last order was done with wonderful care! They shipped 2 orders in one order to make it easier for travel. :D
Well, delaying happens, and for the rest they gave plenty of instructions and notifications, so I'll gladly order again!
Reply from masterfisch.eu
Thank you for taking the time to leave this review following your 7th order on our website! 😊
We are very proud that you enjoy your MasterFisch experience, and look forward to seeing you again soon! 😀
Verified
The delivery was quick, I got what I ordered. Most of the fish seem healthy and have colored up well, but there was a dead female guppy in one of the bags and it seemed to have caused ammonia poisoning in other fish in the bag. Only one of four in same bag still seems ok, one died and one is struggling. This made me a bit sad, because the citrus yellow females look stunning and I was hoping they will survive. Still I would say I am inclined to order again, since this is something that could happen to any company.
Reply from masterfisch.eu
Dear Madam,
We are truly sorry about this incident. After reviewing the case, our customer service team immediately issued you with a refund upon presentation of the photos you sent us.
Unfortunately, we were never made aware of the other issues, but we will contact you as soon as possible to offer a suitable solution.
We sincerely appreciate your trust and understanding, and would like to remind you that our team is always available to assist you, whether by telephone or email. Please do not hesitate to contact us so that we can help you.
Thank you for taking the time to share your feedback with us, and we hope to offer you a better experience with your next order!
Verified
You guys did a great job with the packaking, fish where super bright and alert, all the things I ordered wherr spot on. Great Job. I was really nervess but all went great. I will be ordering more in the future.
Reply from masterfisch.eu
Knowing that you are satisfied is our greatest source of pride! 🤗
Thank you for your feedback, and we hope to see you again soon on MasterFisch! 😀🐠🪸
Verified
Communication was excellent, I've received email and a phone call to discuss about some availability issues, was able to chose the date of delivery and got it in time, with all fishes in perfect conditions.
I am super happy with the fishes, they are beautiful and very active
Thank you very much.
I strongly recommend MasterFisch !
Reply from masterfisch.eu
Thank you very much for your wonderful feedback!
We’re thrilled that our communication met your expectations, that you were able to choose your preferred delivery date, and that all the fish arrived in perfect condition 😊
It’s fantastic to hear that your fish are beautiful, active, and that you’re so happy with them. Your recommendation means a lot to us and motivates our team to keep providing the best service possible.
We look forward to assisting you again soon on MasterFisch!
Verified
Sehr vertrauenswürdig
Ich habe bereits mehrere Bestellungen aufgegeben und alles lief reibungslos, die Tiere waren stets gesund und fit. Bei meiner letzten Bestellung wurde ich angerufen, da ein Artikel nicht lieferbar war, man mir aber alternative Lösungen anbot.
Reply from masterfisch.eu
Vielen Dank für diese sehr freundliche Bewertung anlässlich Ihrer dritten Bestellung bei MasterFisch! Wir sind sehr stolz darauf, dass wir Sie mit unseren Tieren und der Qualität unseres Services zufriedenstellen können!
Bis bald wieder auf unserer Website! 🤗
Verified
Amazing fish! I ordered blue grass guppies and never seen fish that are so active and happy. Especially when they eat they jump from excitement and swim like crazy! I also ordered two orange body rabbit snails they too are active and cute when they dig sand in aquarium.
Reply from masterfisch.eu
Thank you so much for your wonderful feedback!
We’re thrilled to hear that your blue grass guppies are so active and happy and that your orange body rabbit snails are busy exploring and digging in the sand 🐠
It’s always a pleasure for us to know that your animals are thriving and bringing life to your aquarium.
We look forward to assisting you again soon on MasterFisch!
Verified
very professional approach. all fishes but one arrived in very good condition and disease free (at least notable). For the unlucky one I received reimbursement almost immediately. the right place to purchase...all the best
Reply from masterfisch.eu
We would like to thank you very much for this positive feedback, we are happy that our animals and services were appreciated! We do apologise again for the loss of one of the animals you received, it remains an exception, but that is the reason why we offer you a Guarantee. Thanks again for your very beautiful first order, and see you soon again on MasterFisch! 😊
Verified
Leakage
All generally good as usual, but I felt with this order some of the fish were smaller than advertised. One bag had also leaked severely, leaving only a very small amount inside the bag by the time the package arrived. Thankfully and hopefully the fish have survived.
Reply from masterfisch.eu
Dear Sir,
We thank you for having taken the time to leave us this feedback following your 5th order to Portugal, we are very happy to know that your animals are doing well.
Our customer service will immediately take contact with you regarding the issue of the leak during the transport, and especially the size of the animals you received, kindly note that we always are available to assist you if you contact us either per phone or per email.
We will for sure find a solution that will be satisfactory to you, thank you again for your loyalty and trust.
Verified
Fish arrived fast. Very happy
Fish arrived fast. Earlier than expected. All fish alive and healthy. Very happy
Reply from masterfisch.eu
Thank you so very much for these kind words! 😀
Our Team is proud that you are satisfied with your order and your animals, see you soon again on MasterFisch! 😊🪸🐠
Verified
Great service
The fish were sent, within the agreed delays and arrived in perfect condition. The packaging was excellent, fortunately, as UPS decided that, even though the box explicitly said "live animals", there were none inside. Therefore, they kept the fish for 3 days in their warehouse.
The only thing I would have you improve on is your choice in couriers.
Reply from masterfisch.eu
Thank you very much for your message, Mrs. Mouga! 😊
For your first order with us, we are delighted to hear that your fish arrived in perfect condition and that the packaging ensured their safety despite the courier issues. We sincerely regret the inconvenience caused by the handling of your shipment and take your feedback regarding the choice of couriers very seriously.
Your remark has been noted and will be communicated to the delivery teams to reinforce careful handling of live animals.
Your satisfaction and the well-being of your animals remain our top priority, and we hope to welcome you again soon on MasterFisch! 🐟✨
Verified
Guppies
I bought a ton of fish from them and they shipped them to Sweden in October/november. I think 45 guppies all in all and a couple bristlenose suckers.
They arrived live and well.
Since 7 guppies have died at different points in time, while the rest look happy and many have already had babies. I was actually expecting a handful of desths but they were fine for the first week after arrival and the reason of death may be completely unrelated to the trip or prior condition of the fish. The fish are beautiful and don’t have aby visible ailments or diseases, so I am happy.
Reply from masterfisch.eu
Thank you very much for your feedback and for sharing your experience with us! 😊
We are delighted to assist you with your second order and very happy that all your fish arrived in good health ✨
We are glad to hear that our shipping service and care met your expectations.
Your satisfaction is our priority, and we look forward to continuing your MasterFisch adventure together! 🐠
Verified
Great customer service, attention to my requests, fast delivery!
Reply from masterfisch.eu
It is always our pleasure to do our best and provide our clients with the best we can offer ☺️
We are happy that your animals arrived safely in Hungary, and we hope to see you soon again on MasterFisch!
Verified
Gubbies
All of the gubbies I ordered arrived healthy and look exactly like in the pictures
Reply from masterfisch.eu
Thank you very much for your kind feedback! 🤗 We are very happy that your animals arrived safely and that you enjoy them! 😀
See you soon again on MasterFisch! 😉