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masterfisch.eu
Reviews:

41 reviews in the last 12 months258 total reviews  

4.93
Excellent

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Top positive review

Sep 16, 2023
 Verified review
The packaging looked very secure and safe for the fish. Everyone arrived alive and well, and the acclimatisation kit that comes included worked well. Customer support replies quickly and is helpful, and masterfisch has a large selection. I am hoping very much that you will be getting captive bred seahorses once again in stock. I have been waiting for these for a long time.

Top negative review

Jun 12, 2023
 Verified review
Some of the poor animals were dead before they had a chance. The anemone was dead before it arrived at my address. Most of the other survived, but that was a big disappointment,
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Reviews for masterfisch.eu

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4 days ago
 Verified review

Fantastic Friendly Service

Fantastic service. All snails arrived in perfect condition. Recommended. Will buy again.
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Answer by masterfisch.eu
2 days ago
We're delighted to have been able to satisfy you and look forward to seeing you again ! See you soon on MasterFisch.eu ! 😊
4 days ago
 Verified review
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Answer by masterfisch.eu
2 days ago
Thank you very much for your loyalty. We're delighted that you're satisfied with our services ! See you soon to continue your MasterFisch adventure ! :-)
Jan 17, 2024
 Verified review
Excellent health of delivered bred fish
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Answer by masterfisch.eu
Jan 25, 2024
Thank you for your feedback. We're delighted that you like your animals ! See you soon on MasterFisch.eu :-)
Jan 10, 2024
 Verified review
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Answer by masterfisch.eu
Jan 12, 2024
Thank you very much for your feedback ! We look forward to serving you again! Have a great weekend !
Nov 7, 2023
 Verified review
Fish in great shape and very nice packaging.
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Answer by masterfisch.eu
Nov 9, 2023
Thank you very much for your compliments, we are glad to know that your fish are doing well and that you are fully satisfied with our services. We hope to see you soon on MasterFisch!
Nov 22, 2023
 Verified review
very nice packaging and great service
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Answer by masterfisch.eu
Nov 24, 2023
Thank you very much for your compliments, we are glad to know that your fish are doing well and that you are fully satisfied with our services. We hope to see you soon on MasterFisch!
Nov 15, 2023
 Verified review
Comunication and transport's quality.
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Answer by masterfisch.eu
Nov 17, 2023
Thank you very much for your positive feedback ! Your satisfaction is our priority, see you soon on MasterFisch !
Nov 7, 2023
 Verified review
Super fast delivery great service
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Answer by masterfisch.eu
Nov 9, 2023
Thank you so much for trusting us and giving us your positive feedback on our services! We hope to be able to satisfy you again with your next orders!
Nov 28, 2023
 Verified review
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Answer by masterfisch.eu
Dec 1, 2023
Thank you for your kind feedback. We look forward to satisfying you again for your next orders on MasterFisch !
Sep 16, 2023
 Verified review

Good quality fish, shipping and service

The packaging looked very secure and safe for the fish. Everyone arrived alive and well, and the acclimatisation kit that comes included worked well. Customer support replies quickly and is helpful, and masterfisch has a large selection. I am hoping very much that you will be getting captive bred seahorses once again in stock. I have been waiting for these for a long time.
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Answer by masterfisch.eu
Sep 21, 2023
Thank you so much for your compliments, we are very happy to know that all the animals arrived healthy and that you are fully satisfied with our services! We will of course inform you if seahorses are back in stock, thank you for your trust!
Apr 19, 2023
 Verified review

Great experience, will buy again

I bought a bunch of fish from them. I live in Sweden for reference. All came alive within 24 hours of them being shipped and all came in good condition and alive. They were well packed in individual species bags, with heat packs and all. No trouble so far with any of the fishes. I am very happy with the experience and will definitely buy from here again.
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Answer by masterfisch.eu
Apr 24, 2023
Thank you so much for your positive feedback on our services and animals (what a great picture!). We are very happy to see that your first experience was successful and hope to see you again on our site!
Oct 31, 2023
 Verified review
Everything was really well-packed. The water was still warm and the treat for the fish and for me as well were a nice gesture! They included a free acclimating kit to the order. Works really well. I would definitely order again from them, for both fish and corals. If you hesitate ordering from them. Don't, just place your order!
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Answer by masterfisch.eu
Nov 2, 2023
Thank you for your kind feedback, we really appreciate it! We will continue to strive to improve in order to satisfy you even more. We hope to see you back on MasterFisch very soon!
Jun 13, 2023
 Verified review
Hurtig ekspedition, gode fisk, fin fordeling af han og hunner, professionelle! Måtte dog informere den unge chauffør om, det var levende fisk i pakken, der lå på 'siden' i bilen! Ikke sidste gang jeg handler der!. TORBEN RYHOLT
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Answer by masterfisch.eu
Jun 23, 2023
Thank you for your positive comments about our services! However, we apologise for any inconvenience caused during delivery. The drivers have all the necessary instructions to make the delivery correctly while preserving the well-being of the animals, but unfortunately we cannot control everything when the parcel is handed over to the carrier. However, we will pass on your message to them so that this does not happen again. Thank you for your understanding. Tak for dine positive kommentarer om vores service! Vi undskylder dog for eventuelle gener under leveringen. Chaufførerne har alle de nødvendige instruktioner til at foretage leveringen korrekt, samtidig med at dyrenes velbefindende bevares, men desværre kan vi ikke kontrollere alt, når pakken overdrages til transportøren. Vi vil dog give din besked videre til dem, så det ikke sker igen. Tak for din forståelse.
RN
May 3, 2023
 Verified review
Easy to order, quick confirmation that I will be present for the delivery. Blistering fast delivery, even to another country. Extremely well packed. Free acclimatization kit and a pack of gummies a big bonus.
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Answer by masterfisch.eu
May 15, 2023
Thank you so much for your positive review, we are very happy that you are fully satisfied with your experience on masterfisch.eu and that you enjoyed our little gifts! Thank you again for trusting us and see you soon again on MasterFisch!
May 31, 2023
 Verified review
Fast delivery, checking that you have appropriate aquariums for animals, good quality packing, fish arrived in time and healthy looking and good customer service :)
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Answer by masterfisch.eu
Jun 1, 2023
Our team thanks you sincerely for your nice comment and your compliments that really encourage us to continue this way! Thank you again for your trust and see you soon on MasterFisch!
Jun 7, 2023
 Verified review
This was my first order and I can tell that they know what they are doing and customer service was great! Acclimatization kit is great add for the orders.
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Answer by masterfisch.eu
Jun 9, 2023
Our team would like to thank you again for the trust you have put in us for this first order! We are very happy to see that the fish is doing well in its new environment and that you are fully satisfied. We hope to see you again on our website!
May 6, 2023
 Verified review
Quality of livestock and packaging is excellent. Customers should always be able to select colour as opposed to being sent a colour at random.
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Answer by masterfisch.eu
May 15, 2023
Thank you very much for your positive feedback on our services! Please note that all our Guppies (and most of the species we offer) are sold per species and colors and that the photo displayed on our website is fully representative of the animals we ship. The color is always specified in the name of the reference. If no color is specified, it means that it is a general reference for which the colors can vary and it is always precised on the reference's page. Thank you for your understanding.
Sep 26, 2023
 Verified review
Very good and friendly communication + fast shipping. Fish has always been healthy. *****
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Answer by masterfisch.eu
Sep 27, 2023
Thank you very much for your positive feedback on our services, we are happy to satisfy you and hope to have the pleasure to see you again on our website!
Aug 9, 2023
 Verified review

Great service and top quality

Again great service and I received a beautiful healthy angelfish. Top quality.
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Answer by masterfisch.eu
Aug 14, 2023
Thank you so much for your trust and your compliments, we look forward to seeing you soon again on our website!
Jun 19, 2023
 Verified review
Fast deliveries. The fish were in good condition and all survived.
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Answer by masterfisch.eu
Jun 23, 2023
Thank you for your positive comment, we are very happy to know that all the animals are doing well and we hope to see you again on our website!