Trustmark
Certified since: Nov 2, 2018Valid
Verified identity
Encrypted data transfer
Clear ordering process
Trusted Shops Buyer Protection
This company offers Trusted Shops’ buyer protection up to €2,500. Find out
Review summary
Customers consistently praise the excellent health, condition, and vitality of the fish and animals received. The fast and punctual delivery times, often with next-day or 24-hour arrivals, are highly appreciated by most customers. Customer service is widely described as responsive, professional, and helpful in resolving issues and communicating updates. The packaging is frequently mentioned as excellent, secure, and effective in protecting live animals during transit. Clear, proactive, and informative communication is highlighted as a strong point, especially regarding order updates and issue handling. Customers trust the service for consistent experiences, dependability, and are willing to recommend or reorder. When issues arise, customers note that problems are addressed quickly, refunds are processed, and alternatives are offered.
This text was automatically created by an AI system from user reviews.
Was this information helpful to you?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsmasterfisch.eu
(4)
(4)
(7)
(22)
(214)
Verified
My 2 orders were combined together in 1 order, which is very convenient. 😄
The fish are doing well, they are of sublime quality and they swim around everywhere! They are so beautiful... 🩵🐠
This was a very successful order, it went very well, the only bad point is for myself for replying so late. 😅
I'll improve to reply faster, so you'll have feedback in no time!
Kind regards,
Floris Turkensteen
Reply from masterfisch.eu
A big thank you for taking the time to share such a positive review with us! We’re truly delighted to hear that everything went smoothly and, most importantly, that your fish are doing so well and that you’re so happy with them. 🩵🐠
Thank you again for your trust. We look forward to welcoming you back to MasterFisch!
Verified
Shipped to Ireland. Fantastic!
I was thoroughly surprised and impressed by the delivery time and the level of care that was put into packaging the fish I ordered. When ordering the fish I was surprised to see that you could choose the exact date you'd like the fish to be delivered on. I placed my order 2 days ago and got them today in the morning through UPS (24 Sep). All the platies arrived alive and healthy, they coloured up right away as well after acclimating with the free acclimation kit that came with them. Their prompt email correspondences were also amazing. All around great experience and will definitely buy from them again!
Update 30 Sep: All 5 platies are still doing amazingly well and getting along great with the mollies and tetras.
Reply from masterfisch.eu
Thank you so much for your review and for your trust in us! 😊
We’re delighted to hear that you had such a positive experience with MasterFisch and that everything went smoothly.
And above all, thank you for taking the time to give us an update on your platies a few days later! We’re very happy to hear that all five are still doing so well and have settled in perfectly with the other fish in your aquarium. 🐠
Thank you again, and we look forward to welcoming you back to MasterFisch soon!
Verified
I really like the way I'm informed about every step of where the packages are, if things are delayed and when they will arrive, they have such a good connection with communication and the delivery service. 😄👍🏼
Despite one bad experience where one guppy fish had ich, a white spot disease, the rest of the deliveries were perfect, at the most delayed, but they arrived safely. 😃
You as a team are doing a wonderful job, and mistakes are only human, so please keep going and improve even more. 🐠🙏🏼
With kind regards, Floris Turkensteen
Reply from masterfisch.eu
We are delighted to read your feedback, thank you so much for this very kind and comprehensive review, following your 10th order! 😀
We always strive to improve the quality of the packaging, of the animals, and of our service, we promise you to always do better in the future! Our best wishes to you in the Netherlands, and see you soon again on MasterFisch! 🤗🪸🐠
Verified
Always the best quality.
Always the best service and the best possible quality on every animal. Every animal in every order has been in excellent condition evert time.
If any problem occur I always get contacted to resolve it, never has a poor animal been shipped.
This is the most reliable place to buy saltwaterfish and orher animals with exceptional quality. My go to place to buy saltwaterfish.
Reply from masterfisch.eu
How beautiful is the picture of your animals, we thank you so much for sharing it, as well for as your compliments! 😍
We thank you for your loyalty and trust, and look forward to your next visit on our website! 😄🐠🪸
Verified
Received my first order
I received my first order. It was in transit for 21 hours
and was delivered very fast directly to my town in Southern Bulgaria.
The package was in excellent condition and I really appreciate the
efforts they put in packing each coral frag. Less than 10 minutes after I
placed the corals in my aquarium, their polyps opened. The fish was in
very good mood and started swimming in the water like it has always
lived here.
I'm very satisfied with my order! Their service is really impressive! I can't wait to go on and place another order!
Reply from masterfisch.eu
Thank you so much for these very kind words! 😄😄😄
Every review like yours encourages us to do even better, for each and every one of our clients! Our Team would like to thank you for your trust, and we look forward to seeing you again very soon! 😀🐠🪸
Verified
A great experience
My fish arrived in 24 hours, as promised and in great condition. The packaging, as usual, was perfect and even though we're in the middle of a heat wave, not one fish died en route.
Some of the fish I ordered were, in the end, not available due to possible health issues and I was immediately contacted and refunded.
Laurent, whom I was in contact with, was great at providing options and solutions.
All i all, a great experience!
Reply from masterfisch.eu
Knowing that you’re satisfied is our greatest achievement, we are very happy that everything went well! 😄
Thank you for your feedback, and we look forward to seeing you again on MasterFisch! 😀
Verified
Improving service, my go-to online fish store for rare species
A few years ago when I found masterfisch, I was stunned by the selection of rare fishes. After a few early issues with shipping (called me to be home next day, but didn't ship, apologized, called me next week again and repeat) I eventually got every order in good quality and lately every order works like clockwork. Never a missed deadline or misplaced fish. Even if there are some losses during shipping, it cannot be blamed on the quality of the packaging or the fastness of the shipping, and always got refunded. I would give 5/5 because the service is exceptional in Europe, he stock too, and the shipping costs are reasonable. I would just hope there would be a back in stock notifier for some fishes I'm hunting for :)
Reply from masterfisch.eu
Our whole Team would like to thank you for your very complete and kind feedback, we strive to offer the best customer service we can, and always make our customers' experience better! 😀
We sincerely appreciate it and hope to be able to find the animals you dream about on your future orders! 😉❤️🐠
(As regards the notifications system, we are currently working on improving the website, stay tuned in the coming months!)
Verified
I am extremely satisfied with my purchase from Masterfisch. The delivery was very fast, and all the fish arrived in excellent condition—healthy, active, and carefully packed for transport. The entire transaction was quick, smooth, and hassle-free. Excellent service and great communication throughout the process. Thank you very much for such a positive experience. I will definitely be ordering again in the future and highly recommend Masterfisch to anyone looking for quality fish and reliable service! 🐠😊Best regards,
Daniel 😊🐠
Reply from masterfisch.eu
Thank you so very much for this very complete and kind evaluation, we are really proud to have offered you the MasterFisch experience! 😄
We definitely look forward to having you again very soon on our website, and be a part of all your future aquaristic plans! ☺️❤️🐠
Verified
Pond fish to Bulgaria…
Living in Bulgaria it is hard to source pond fish. I ordered from these guys and they delivered fantastic quality, very healthy fish within 36 hours. They had travelled a great distance but the thermal and anti shock packaging they came in meant they suffered minimal stress. Great communication provided at every step. Would not hesitate to.use again. These guys are professionals in their field.
Reply from masterfisch.eu
We are so happy and proud of your feedback, we want to sincerely thank you for these kind words and complements!
Best wishes from our whole team all the way to Bulgaria! 😀❤️🐠
Verified
The team of masterfisch is doing very well! In my opinion they do plenty of efforts and communication to satisfy and help their customers. :)
Almost every order I had was succesfull. 🐠
There was one order with a sick guppy... It had white spot disease, and curing it turned in failure sadly.
So my advice is to look extra carefully, so that no sick fish will be send next time. 😄
Kind regards, Floris Turkensteen
Reply from masterfisch.eu
We sincerely thank you for your feedback and your compliments, as well as your recommendations!
We always strive to increase the quality level that we offer, not only about the animals, but also our services, and we have noted your advice, which will be transferred to our partner acclimatization center. This is why we always welcome our clients to let us know if any issue happened during or after their orders.
We hope to see you soon again on our website, and thanks again for your trust after this 6th order at MasterFisch! 🤗🤗🤗
Verified
My orders have all been shipped well, and my last order was done with wonderful care! They shipped 2 orders in one order to make it easier for travel. :D
Well, delaying happens, and for the rest they gave plenty of instructions and notifications, so I'll gladly order again!
Reply from masterfisch.eu
Thank you for taking the time to leave this review following your 7th order on our website! 😊
We are very proud that you enjoy your MasterFisch experience, and look forward to seeing you again soon! 😀
Verified
Thank you for my beautiful Ryukin. It was in perfect health and great shape when I got it.
Can’t wait to see how it will grow bigger. What a perfect specimen.
Reply from masterfisch.eu
Thank you so much for your lovely review! We're delighted that you're so happy with your Ryukin and that it arrived in excellent health 💙
We hope it continues to grow and thrive, bringing you lots of joy in your aquarium!
Thank you again for your trust and we hope to see you again soon on MasterFisch!
Verified
Issue resolved quickly and satisfactorily
While this is the second time I have an issue with a particular fish with Masterfisch. It is also the second time they have resolved the issue with speed and with an alternative that has been satisfactory.
It would be 5 stars except that the website needs to be updated much more frequently so that it is more accurate when customers are looking for a new fish.
Reply from masterfisch.eu
We would like to thank you for this kind feedback following your 5th order! 😀
Our Team is always there to assist you, as the well being and safety of the animals is really important to us.
As regards the website, we strive to make it better every day, we have noted our observations and thank you for this feedback!
Verified
The delivery was quick, I got what I ordered. Most of the fish seem healthy and have colored up well, but there was a dead female guppy in one of the bags and it seemed to have caused ammonia poisoning in other fish in the bag. Only one of four in same bag still seems ok, one died and one is struggling. This made me a bit sad, because the citrus yellow females look stunning and I was hoping they will survive. Still I would say I am inclined to order again, since this is something that could happen to any company.
Reply from masterfisch.eu
Dear Madam,
We are truly sorry about this incident. After reviewing the case, our customer service team immediately issued you with a refund upon presentation of the photos you sent us.
Unfortunately, we were never made aware of the other issues, but we will contact you as soon as possible to offer a suitable solution.
We sincerely appreciate your trust and understanding, and would like to remind you that our team is always available to assist you, whether by telephone or email. Please do not hesitate to contact us so that we can help you.
Thank you for taking the time to share your feedback with us, and we hope to offer you a better experience with your next order!
Verified
All corals arrived in relative good condition.
How ever was suprised to see not heating pad was including with the colder 12 degrees nights not ideal in my view. One Montipora disk was partially broken upon arrival the biggest part of disk still intact and is looking good now.
Reply from masterfisch.eu
Thank you for taking the time to share your experience with us!
We apologise that the Montipora arrived damaged; this is a type of coral that can sometimes be fragile. Fortunately, they grow very quickly. We will contact you as soon as possible to provide you with the best possible support and ensure you are fully satisfied.
As for the use of heaters, our partner centre has strict guidelines tailored to each destination. If the night-time temperature does not fall below 12 degrees, our SAFE PACK is sufficient to ensure the animals’ safety. Adding heatpads when the outside temperature exceeds a certain level can be counterproductive, or even dangerous for the fish and corals.
We would like to take this opportunity to thank you for your many orders and your loyalty.
See you soon again on MasterFisch!
Verified
Everything as it should be
This time, everything was perfect. The fish are all healthy. I also appreciated the team's responsiveness to my questions. I felt they truly care about the wellbeing of the fish.
Reply from masterfisch.eu
Thank you very much for your kind feedback! We are delighted that this second order brought you full satifaction, and arrived well all the way to Slovenia! ☺️
We hope to have the chance to see you again very soon on MasterFisch! 😀🐠🪸
Verified
It is always a pleasure to deal with masterfisch staff are fantastic good people and good customer service.
I am very pleased and would recommend anytime 😊
Reply from masterfisch.eu
Thank you so much for this very kind message, and your loyalty afer so many orders! 😀😀😀
It is a joy for us to see your name pop up, and we are proud to know that you also are satisfied by our animals and service!
See you very soon again on MasterFisch! 🤗🐠🪸
Verified
Confusion about delivery
I have no problems with damage corals been taken out of my delivery before shipping. But giving me a 2 hour window to respond to it in the middle of the day when i'm at work. That is just too little time. Furthermore the shipping was pushed a day because I didn't responded in time.
My request of putting some new corals in the delayed order had no respond.
In the future. You may consider just shipping the order if you can't reach the customer.
Reply from masterfisch.eu
Dear Sir,
We would like to apologise once more regarding the issue that happened on your order.
While we completely understand that you were not available to answer our call or e-mail immediately, we usually do not ship orders with missing/damaged animals without our customer's consent.
You may feel free to add a comment indicating to send all of your orders even if something was not available for shipment on the date you chose, and we will happily follow your instructions.
Nevertheless, we indeed made a mistake by not treating your query to replace the damaged corals, and we are sincerely sorry for this.
In the summertime, our Team can be reduced, and this error happened - we will not lie about it, as it is our own mistake. Be sure that we will do our best to avoid that it repeats itself, and also to make it up to you.
Our customer service will reach out to you shortly to offer you a compensation, and we appreciate that you were satisfied with the rest of your order. We hope that we will be able to keep your trust in the future, and thank you for your understanding.
With kind regards,
Your MasterFisch Team
Verified
Amazing people to deal with, good customer service love it and would aways recommend them 😀
Reply from masterfisch.eu
Thank you so much for your lovely review! We're delighted to hear that you've had such a positive experience with our team and appreciated our customer service. 🐠💙
Your recommendation means a lot to us! Thank you again for your trust and enthusiasm!
Verified
You guys did a great job with the packaking, fish where super bright and alert, all the things I ordered wherr spot on. Great Job. I was really nervess but all went great. I will be ordering more in the future.
Reply from masterfisch.eu
Knowing that you are satisfied is our greatest source of pride! 🤗
Thank you for your feedback, and we hope to see you again soon on MasterFisch! 😀🐠🪸
To Verify Authenticity
Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Contact
- +33389500147
- www.masterfisch.eu
- info@masterfisch.eu
- Freiburg im Breisgau, DEU
About
Buy marine and tropical fish to bring your aquarium to life with over 2000 references at the best price. From discus fish to clownfish, choose among common or rare species, included invertebrates, cor...
This company has linked Trusted Shops profiles.