Review summary
Customers frequently praise the fast and timely delivery of their orders, as well as the secure and protective packaging that ensures the safe arrival of live animals. Most report receiving healthy, lively animals in good condition. Communication with the support team is often highlighted as responsive, helpful, and proactive. Customer service is widely appreciated for being friendly, helpful, and professional, and most experiences with refunds and issue resolution are positive. However, a few customers mention occasional delays in delivery and rare issues with the condition of received animals. Some report slow or lacking responses from support, and a minority have experienced slow or incomplete refunds. Additionally, some customers express frustration with website usability and stock accuracy, finding it difficult at times to locate or order desired items.
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Verified
Communication was excellent, I've received email and a phone call to discuss about some availability issues, was able to chose the date of delivery and got it in time, with all fishes in perfect conditions.
I am super happy with the fishes, they are beautiful and very active
Thank you very much.
I strongly recommend MasterFisch !
Reply from masterfisch.eu
Thank you very much for your wonderful feedback!
We’re thrilled that our communication met your expectations, that you were able to choose your preferred delivery date, and that all the fish arrived in perfect condition 😊
It’s fantastic to hear that your fish are beautiful, active, and that you’re so happy with them. Your recommendation means a lot to us and motivates our team to keep providing the best service possible.
We look forward to assisting you again soon on MasterFisch!
Verified
Sehr vertrauenswürdig
Ich habe bereits mehrere Bestellungen aufgegeben und alles lief reibungslos, die Tiere waren stets gesund und fit. Bei meiner letzten Bestellung wurde ich angerufen, da ein Artikel nicht lieferbar war, man mir aber alternative Lösungen anbot.
Reply from masterfisch.eu
Vielen Dank für diese sehr freundliche Bewertung anlässlich Ihrer dritten Bestellung bei MasterFisch! Wir sind sehr stolz darauf, dass wir Sie mit unseren Tieren und der Qualität unseres Services zufriedenstellen können!
Bis bald wieder auf unserer Website! 🤗
Verified
Amazing fish! I ordered blue grass guppies and never seen fish that are so active and happy. Especially when they eat they jump from excitement and swim like crazy! I also ordered two orange body rabbit snails they too are active and cute when they dig sand in aquarium.
Reply from masterfisch.eu
Thank you so much for your wonderful feedback!
We’re thrilled to hear that your blue grass guppies are so active and happy and that your orange body rabbit snails are busy exploring and digging in the sand 🐠
It’s always a pleasure for us to know that your animals are thriving and bringing life to your aquarium.
We look forward to assisting you again soon on MasterFisch!
Verified
very professional approach. all fishes but one arrived in very good condition and disease free (at least notable). For the unlucky one I received reimbursement almost immediately. the right place to purchase...all the best
Reply from masterfisch.eu
We would like to thank you very much for this positive feedback, we are happy that our animals and services were appreciated! We do apologise again for the loss of one of the animals you received, it remains an exception, but that is the reason why we offer you a Guarantee. Thanks again for your very beautiful first order, and see you soon again on MasterFisch! 😊
Verified
Great service
The fish were sent, within the agreed delays and arrived in perfect condition. The packaging was excellent, fortunately, as UPS decided that, even though the box explicitly said "live animals", there were none inside. Therefore, they kept the fish for 3 days in their warehouse.
The only thing I would have you improve on is your choice in couriers.
Reply from masterfisch.eu
Thank you very much for your message, Mrs. Mouga! 😊
For your first order with us, we are delighted to hear that your fish arrived in perfect condition and that the packaging ensured their safety despite the courier issues. We sincerely regret the inconvenience caused by the handling of your shipment and take your feedback regarding the choice of couriers very seriously.
Your remark has been noted and will be communicated to the delivery teams to reinforce careful handling of live animals.
Your satisfaction and the well-being of your animals remain our top priority, and we hope to welcome you again soon on MasterFisch! 🐟✨
Verified
Guppies
I bought a ton of fish from them and they shipped them to Sweden in October/november. I think 45 guppies all in all and a couple bristlenose suckers.
They arrived live and well.
Since 7 guppies have died at different points in time, while the rest look happy and many have already had babies. I was actually expecting a handful of desths but they were fine for the first week after arrival and the reason of death may be completely unrelated to the trip or prior condition of the fish. The fish are beautiful and don’t have aby visible ailments or diseases, so I am happy.
Reply from masterfisch.eu
Thank you very much for your feedback and for sharing your experience with us! 😊
We are delighted to assist you with your second order and very happy that all your fish arrived in good health ✨
We are glad to hear that our shipping service and care met your expectations.
Your satisfaction is our priority, and we look forward to continuing your MasterFisch adventure together! 🐠
Verified
All the fish ordered were in excellent condition. All the effort of the team that prepared the fish for transport is very visible and I thank them for that.
Reply from masterfisch.eu
We are very thankful for your kind feedback! We take great pride in the quality of all steps of the orders, and we are very happy that you trusted us, we wish you a pleasant day and see you soon again on MasterFisch!
Verified
The order arrives succesfully
The order arrived successfully and the fish were in good condition. The fish species in my order were changed because the original ones were in poor condition according to the customer service representative. However, my opinion was asked about the change before the order was delivered.
Reply from masterfisch.eu
Thank you very much for your feedback and your picture!
We’re glad to hear that your order arrived safely and that the fish were in good condition 🐠
We also appreciate your understanding regarding the change in species. Because the well-being of our animals is our priority, we preferred to check with you before modifying the species in your order.
We hope to have the pleasure of assisting you again soon at MasterFisch!
Verified
Only positive things
Great that they call before delivery so you can choose the day you are home.
I have only received healthy animals
If there is anything that could be improved, maybe a slightly larger selection of freshwater fish
Reply from masterfisch.eu
Thank you very much for your feedback!
We’re delighted that you appreciate our communication and the ability to choose the delivery day and that all your animals arrived healthy 🐠
We also take note of your suggestion of freshwater fish - feedback like yours helps us continue to improve.
See you soon on MasterFisch! ✨
Verified
Great customer service for aquarists. Everything went great. I can definitely recommend the company.
Reply from masterfisch.eu
Many thanks for this kind feedback, we are very happy that you enjoy your new animals! 🤗🐠
We hope to see you very soon again on MasterFisch! 😀
Verified
Tout s’est passé super bien avec les poissons
Tout s’est passé super bien avec le vendeur. Les poissons ils sont en très bonne santé.
La seule chose qui était UPS, un petit peu cassé le carton. Mais heureusement il y avait rien survenu au poisson.
Reply from masterfisch.eu
Merci beaucoup pour votre retour !
Nous sommes ravis que vous soyez satisfait de votre expérience avec MasterFisch 🐠✨
Nous sommes en revanche sincèrement désolés pour les problèmes rencontrés avec la livraison. Le soin apporté au colis sont essentiels, en particulier pour des animaux vivants. Nous ne manquerons pas de faire remonter ces éléments à notre transporteur afin que ça ne se reproduise plus.
Merci encore pour votre confiance, à très bientôt sur MasterFisch !
Verified
Rapid and professional service, huge range
I've ordered from MasterFisch a few times now and have been very impressed with their service. Fish have always arrived to me within 24 hours of shipping out, still warm and with extremely minimal DoA. Glad to continue being a customer.
Reply from masterfisch.eu
Thank you very much for your feedback, Mr. Meyler!
We are delighted to hear that our service continues to meet your expectations and that your fish have arrived healthy and on time.
Ensuring the safe transport and well-being of our animals is always our priority.
We look forward to continuing to accompany you on your MasterFisch experience with future orders.
See you soon on MasterFisch 🐠
Verified
Fantastic company
Never had any issues with this company, fish are top quality and customer service is top notch, any problems resolved very quickly. Delivery to Ireland next day is another reason I shop here!
Reply from masterfisch.eu
Dear Mr Barry,
Thank you very much for your feedback and for your continued trust with your 5th order. We are delighted to know that you are satisfied with the quality of the fishes, our customer service and the fast next-day delivery to Ireland 🐠
It’s always a real pleasure to accompany passionate customers like you and we truly appreciate your loyalty.
We look forward to assisting you again soon on MasterFisch!
Verified
Very trustworthy, incredibly fast and effective communication.and above all care for the actual well being of the fish/coral. Thanks!
Reply from masterfisch.eu
You are so kind, we also want to thank you for your loyalty after 6 orders, and it is always a real pleasure to speak with you over the phone or per e-mail, we hope to see you again soon on our website! 😊
Verified
Super as always
Very professional approach, fast and reliable service, best prices. Wish you all the best.
Reply from masterfisch.eu
We are so happy that you enjoy your new animals, and your loyalty after this 3rd order makes us so proud!
We will continue to share the MasterFisch experience to Latvia and hopefully beyond 😉🐠🥰
Verified
Very fast shipping, for some items which were missing, I got identical replacement. All animals delivered healthy and no problems even after week.Thank you Masterfisch
Reply from masterfisch.eu
Thank you very much for your feedback!
We’re delighted that the shipping was very fast and that the replacement animals met your expectations 🐠
It’s wonderful to hear that all animals arrived healthy and have remained in great condition even after a week. Thank you also for sharing the photos. It’s always a pleasure to see your animals thriving.
We look forward to assisting you again soon on MasterFisch!
Verified
The best fish store i recomend .
They care the fish , like their own .
Ty for great service .
Reply from masterfisch.eu
We would like to thank you, for your compliments and this beautiful picture of one of your new Neon Yellow Panchax! We wish you a lot of fun with your new animals and hope to see you soon again on MasterFisch! 🤗🤗🤗
Verified
I like the prompt responses via Mail or phone on my questions.
Reply from masterfisch.eu
We are so happy that you enjoy our services! We hope to see you again on our website soon! 🤗
Verified
Fast delivery and great packing. One or maybe best i work with so far.
Reply from masterfisch.eu
Your satisfaction is our pride, thank you so much for these compliments!
Our best wishes to you in Croatia, and see you soon again on MasterFisch! 😄😄😄
Verified
Animals always arrive in good condition.
Website filter does not always work . For example if you try and list from low to high it doesn't do it. Also the trusted shop badge can not be removed and can cover items.
Reply from masterfisch.eu
Mr Johnston, thank you for your feedback.
We’re glad to hear that, for your fifth order, the animals arrived in good condition. We also take note of your comments regarding the website filter and the Trusted Shops badge. Your feedback is valuable and will be shared with our teams to improve the browsing experience.
Thank you for your continued trust, and we look forward to welcoming you again soon on MasterFisch ✨