masterfisch.euReviews:
41 reviews in the last 12 months262 total reviews
Excellent
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Top positive review
May 31, 2023
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Fast delivery, checking that you have appropriate aquariums for animals, good quality packing, fish arrived in time and healthy looking and good customer service :)
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Top negative review
Apr 6, 2024
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Ordered Melania snails €20 each which is very expensive these are €6 usually I was expecting huge grown snails got tiny 1cm worth maybe €3 each one snail was mini like 7mm. I got scammed by these shop absolutely horrible customer service. AVOID
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Reviews for masterfisch.eu
Aug 15, 2023
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Sep 1, 2023
Thank you very much!
Aug 9, 2023
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Great service and top quality
Again great service and I received a beautiful healthy angelfish.
Top quality.
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Answer by masterfisch.eu
Aug 14, 2023
Thank you so much for your trust and your compliments, we look forward to seeing you soon again on our website!
Jul 19, 2023
Verified review
Good health of the fish and quick response to question.
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Jul 19, 2023
Thank you very much for your positive review, see you soon on MasterFisch!
Jul 10, 2023
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Jul 10, 2023
Thank you for your positive review, see you soon again on MasterFisch!
Jul 4, 2023
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Jul 7, 2023
Thank you very much!!
Jul 3, 2023
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Jul 3, 2023
Thank you very much and see you soon on MasterFisch!
Jun 27, 2023
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Jun 30, 2023
Thank you very much!!
Jun 19, 2023
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Fast deliveries. The fish were in good condition and all survived.
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Answer by masterfisch.eu
Jun 23, 2023
Thank you for your positive comment, we are very happy to know that all the animals are doing well and we hope to see you again on our website!
Jun 19, 2023
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Jun 23, 2023
Thank you very much!
Jun 13, 2023
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Hurtig ekspedition, gode fisk, fin fordeling af han og hunner, professionelle! Måtte dog informere den unge chauffør om, det var levende fisk i pakken, der lå på 'siden' i bilen! Ikke sidste gang jeg handler der!. TORBEN RYHOLT
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Answer by masterfisch.eu
Jun 23, 2023
Thank you for your positive comments about our services! However, we apologise for any inconvenience caused during delivery. The drivers have all the necessary instructions to make the delivery correctly while preserving the well-being of the animals, but unfortunately we cannot control everything when the parcel is handed over to the carrier. However, we will pass on your message to them so that this does not happen again.
Thank you for your understanding.
Tak for dine positive kommentarer om vores service! Vi undskylder dog for eventuelle gener under leveringen. Chaufførerne har alle de nødvendige instruktioner til at foretage leveringen korrekt, samtidig med at dyrenes velbefindende bevares, men desværre kan vi ikke kontrollere alt, når pakken overdrages til transportøren. Vi vil dog give din besked videre til dem, så det ikke sker igen.
Tak for din forståelse.
Jun 12, 2023
Verified review
Some of the poor animals were dead before they had a chance. The anemone was dead before it arrived at my address. Most of the other survived, but that was a big disappointment,
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Answer by masterfisch.eu
Jun 23, 2023
We are sorry and surprised to hear that some of the animals did not survive the transport, as we unfortunately did not hear from you after delivery. Please note that we offer a Guarantee that covers any loss on arrival, so it is important that you contact us directly so that our experts can help you and activate our Guarantee if necessary. Our customer service team will then contact you for more information, thank you for your understanding.
Jun 7, 2023
Verified review
This was my first order and I can tell that they know what they are doing and customer service was great! Acclimatization kit is great add for the orders.
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Answer by masterfisch.eu
Jun 9, 2023
Our team would like to thank you again for the trust you have put in us for this first order! We are very happy to see that the fish is doing well in its new environment and that you are fully satisfied. We hope to see you again on our website!
Jun 7, 2023
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Jun 9, 2023
Thank you for your trust!
Jun 6, 2023
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Jun 9, 2023
Thank you very much for your positive review!
Jun 6, 2023
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Very prompt service and ensured animals were delivered alive
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Jun 9, 2023
We are glad to know that all the animals arrived safely and that you are fully satisfied! See you soon on masterfisch.eu!
Jun 6, 2023
Verified review
Good quality and excelent packing conditions.
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Answer by masterfisch.eu
Jun 9, 2023
Thank you very much for your compliments, we are happy that you are satisfied and hope to see you soon again on our website!
May 31, 2023
Verified review
Fast delivery, checking that you have appropriate aquariums for animals, good quality packing, fish arrived in time and healthy looking and good customer service :)
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Answer by masterfisch.eu
Jun 1, 2023
Our team thanks you sincerely for your nice comment and your compliments that really encourage us to continue this way! Thank you again for your trust and see you soon on MasterFisch!
May 30, 2023
Verified review
Good quality on fish! Very good support.
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Answer by masterfisch.eu
Jun 1, 2023
Thank you very much for trusting us and for giving us a positive feedback on our services!
May 24, 2023
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Jun 1, 2023
Thank you for your trust!
May 23, 2023
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Answer by masterfisch.eu
May 23, 2023
Thank you very much and see you soon on MasterFisch!