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Top positive review
Oct 18, 2023
Verified review
I cannot say enough good things about Théodore and the entire Enlaps team. We are repeat customers and each time the customer service constantly improves. Although my office is in the United States, I can attest that phone and email communication is always answered with a quick response. I honestly have no issues to date. I look forward to working with Théodore and Enlaps again in the near future.
Customer service and FAQ needs to improve if we continue investing in your platform and solution. We need the support to grow our business, and we do that by streamlining the technical issues we have monthly with the software and hardware.
It's quite frustrating to think your subscription model is one of the most expensive on the market for licensing software that is "janky" at the best of times!
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Reviews for enlaps.io/en/
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13 days ago
Verified review
no one contacted me to resolve the issue. The support service is terrible
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Mar 27, 2024
Verified review
I've been very happy working with Enlaps. Their timelapse service is the best in the business and works perfectly. I've made a significant amount of money from clients by reselling the enlaps service, and the work involved is very minimal. Currently got 4 cameras and I'll order more in the future
A++++!
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Jan 21, 2024
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Great camera but expensive subscription
The camera itself is a great. I love the image quality. It’s worked flawlessly via T-Mobile sim. It’s maintained power very well with its built in solar panel all year round. Now the software and subscription pricing is another matter. The software and subscription should be an easier process. Also the monthly subscription price is very expensive. It would be nice to have one good price for two or three camera subscriptions. Paying per camera is infuriating especially when you are cycling them and they are not always in use.
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Jan 29, 2024
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Online suppoort is excellent
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Jan 19, 2024
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Jan 12, 2024
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Jan 12, 2024
Verified review
shady business practices.
I've had their cameras for a few years - and over time they have decreased functionality on the free software tier and forced users into paying for subcriptions.
Fair enough... but these subscriptions get increasingly more and more expensive.
There is no warning from the company. One day you log in, and hey - the subscription has increase in price by 100%
in the past you could purchase 1, 3, 6 and 12 month subscriptions. Now you either have 1 or 12 month options. Timelapse work doesn't happen in perfect 12 month intervals... So you are often forced onto the very expensive 1 month tier.
They could do simple things - like let people upload photos to their own FTP servers and bypass the enlaps servers entirely. This is basic functionality that nearly all IP cameras on the market let you do.
Be aware of buying these cameras. You are not buying something that can just be used out of the box - you are buying an expensive monthly subscription.
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Answer by enlaps.io/en/
Jan 12, 2024
Hi Paul,
Thank you for taking the time to provide feedback.
The entire Enlaps team is continuously working to improve the solution and introduce new functionalities and features to myTikee. From time to time, we adjust the plans and pricing with the goal of meeting the diverse expectations of our customers, ranging from photography enthusiasts shooting a few hundred pictures to service companies managing several dozen cameras.
The latest pricing model change you mentioned was introduced 8 months ago to provide more flexibility, as the duration no longer needs to be chosen in advance. The monthly plan allows the user to stop at the exact duration of the project if needed, while still having the option to commit to a one-year duration for a greater discount on long projects.
We would also like to mention that the Free plan has been improved with new features over the past years and months, such as the immersive view or the smart-selection video generation, for example.
Feel free to contact us anytime to discuss our solution.
Best regards,
Enlaps team
Oct 18, 2023
Verified review
I cannot say enough good things about Théodore and the entire Enlaps team. We are repeat customers and each time the customer service constantly improves. Although my office is in the United States, I can attest that phone and email communication is always answered with a quick response. I honestly have no issues to date. I look forward to working with Théodore and Enlaps again in the near future.
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Answer by enlaps.io/en/
Oct 25, 2023
Thank you for your message.
Jun 26, 2023
Verified review
I like the stable device performance. One feature I would like to add is the ability to change jobs remotely and preview them after the job starts. Now, after the long-term work has started, it seems that it is impossible to preview or change settings remotely, so that's a pity.
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Answer by enlaps.io/en/
Oct 10, 2023
Thank you
Nov 4, 2023
Verified review
Très bon produit en constante évolution pour capturer des séquences en milieu hostile ou conditions extérieures dégradées, et ce en toute autonomie. Un accompagnement commercial et technique avec une équipe au top, belle réussite de la French Tech!
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Answer by enlaps.io/en/
Nov 16, 2023
Thank you for your message !
The Enlaps team
Nov 15, 2023
Verified review
Remote access to footage, Solar Power with no wires or power supply required allowing us to mount on construction sites before work commences. Good Customer Support, High Rez Footage allowing us to zoom in without losing quality, 3 points of view with stitch option are better than 2 standard cameras.
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Answer by enlaps.io/en/
Nov 16, 2023
Thank you for your message !
The Enlaps team
Oct 17, 2023
Verified review
the communication with the support team, the pictures and report. it's easy to use. everything is great for now. I recommend enlaps for photography lovers.
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Sep 26, 2023
Verified review
Fantastic
Great products, fast delivery. Would highly recommend.
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