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Review summary
Customers frequently praise the fast, timely delivery of their orders. The extensive and diverse selection of wines and gourmet products, including unique or hard-to-find options, is also highly appreciated. Most reviewers describe the service as friendly, helpful, and efficient, particularly valuing quick responses to inquiries or issues. Secure and protective packaging, generally competitive prices, and an easy-to-use, informative website are additional positives mentioned by customers. Some customers report occasional courier-related delays and note minor damages or lapses in packaging. There are also requests for more discounts or promotions, with a few finding prices higher than expected. A number of users point out specific areas for improvement on the website, such as better search features or language options.
This text was automatically created by an AI system from user reviews.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsVila Viniteca
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Excellent in delivery times.
To improve: offer promotions or discounts to customers with large purchases
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I like the variety of wines, the advancements, and also the cheeses a lot. The different options for each product. I think the information about the wine club and the monthly offer should be improved.
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The order arrived in perfect condition, well packaged and fast. We will repeat. Thank you.
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I wrote to them with a question, and they were super friendly and answered everything.
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The delivery of my package
Was complicated, even though I am in Barcelona. I would have liked to have the option to pick up in-store.
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CONSISTENCY IS THE KEY TO TRUE EXCELLENCE
There is nothing to comment on because excellence has been maintained from day one: the format of the event, the location, the treatment from the wineries present, the level of the contestants. A single flaw, although this is a strictly personal and "non-critical" assessment, compared to past editions: there was no brand of champagne.
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WORTH IT
This is the first time I buy online and besides being very easy, it is fast and efficient and the prices are very competitive
The phone service is more than adequate
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Unfortunately I had an underwhelming service experience with you but unfortunatly it's the norm here. You can start with keeping your customers updated on delivery times, making sure they know when and where they get their order, if the order is missing an item you can ask ahead of time if I wish to make changes or at least notify me when you found out and not leave it to me to find the missing bottle and then email you to find out why and ask for a solution.
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I like everything, I think they should do more tastings and dinners, but in Madrid.
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Your website and the care you take in the...
Your website and the care you take in packaging your shipments.
I believe you can introduce improvements such as the possibility to choose the language for this survey.
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The shipping very fast and very well packaged…
The shipping was very fast and very well packaged. The bottle's box came a little damaged (slightly) but it didn't seem to be the cause of the transport.
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Perfection is not of this world. But for me, who is disabled, the online wine cellar is salvation. I call my little wine corner the Hermitage of Perpetual Help. Regards
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The care in shipping and that it is free, without transport charges
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the order always arrives on time. easy-to-use website with many references.
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Excellent catalog of national and international wines, slightly high prices, and magnificent service.
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Fast and Secure Shipping!
Very reliable and fast shipping. Good communication and one of my favorite places to order spirits in Spain.
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Excellent quality, price, and delivery relationship
Excellent relationship of quality, price, and delivery service
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Excellent service, perfect communication and solutions-oriented.
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VERY GOOD SERVICE, THEY HAVE A GOOD PRODUCT AND THEY SERVE YOU VERY QUICKLY
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A website with many wines, well-informed and at different prices
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Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Cross-market reviews
Reviews that have been collected via merged profiles. These reviews are included in the global score and may be displayed in translated form.Rating for Vila Viniteca
4.83
Excellent25 reviews
since Oct 26, 2023
Contact
- +34937777017
- vilaviniteca.es/en
- eshop@vilaviniteca.es
- Barcelona, ESP
About
Founded in 1932 in Barcelona, Vila Viniteca represents, exclusively, more than 350 wineries from around the world and currently has 10,500 references between wines and spirits. Its gastronomic offer i...
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