Review summary
Customers overwhelmingly praise the customer service for being responsive, helpful, and going above and beyond expectations. Many also appreciate the fast shipping and find the product to be high quality, realistic, and satisfying. The product is noted as an effective aid for quitting or reducing smoking, with customers valuing its realistic feel and flavor. There are recurring concerns about battery longevity and consistency, with some customers reporting variable or poor battery performance. Several also express disappointment with cartridges not lasting as long as advertised or previously experienced. Some customers are frustrated by the lack of order updates or difficulty tracking shipments, and a few wish delivery to the US could be quicker or more predictable.
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Verified
I was searching for an alternative product to help quit smoking. Even though the e cig colors are not your favorite color, the results that I have experienced after nearly 2 weeks of being nicotine free are amazing. I am thrilled to have found them! The added bonus for me is that they don’t make me gag!! Most vape devices I’ve used made me cough my head off, this e cig is smooth and I enjoy it very much!!
Verified
I like the idea of buying in bulk so I don’t have to go out and get them. Everyday. The case is sleek compared to store bought ones. I have a silver cartridge and I don’t like it. I have trouble inserting the pod. Order on line and you receive them in a week or so depending where you live.
Verified
Works as described. Good draw and vapor. Easy to use. Quick recharge of battery. Since I am a new customer would have preferred a "sample" start package of different flavors. I ordered menthol and am satisfied with it. Also, E-cig itself came with a "tobacco" cartridge so I got to sample that flavor as well; truly prefer the menthol so it worked out okay.
Verified
ease of ordering and satisfaction with nicotine free menthol
ease of ordering and delivery and nicotine free menthol "cig" is satisfying. i started smoking again 2 months ago and hope to make the transition to zero nicotine ecig without too much pain!
Verified
The delivery was so fast and uncomplicated. I absolutely love your products. They’re smooth and so easy to use. Such an impressive company. Keep me posted on any sales on your wonder products. Ty so much. JM
Verified
Great product, smooth and great taste. The closest I have found to an actual cigarette. The flavor is slightly smoky and has a rich tobacco flavor, it also isn't really sweet like other similar products in the market. Shipping was excellent, I expected to wait some time for my item to arrive due to the fact that I am in the US, but it was much faster. I placed my order on 11/24/25 and received it on 12/05/25, very pleasantly surprised! If you are looking to quit smoking this is an excellent alternative, highly recommend!
Verified
I have been using ezee products for years. The customer service and shipping have always been stellar. The product is superior.
I cannot fathom an existence without their product!
Verified
it's the first vape device that really feels and smokes like a real ciggarette. I was very eluctant at first, because I have tried many other vapes and just kept coughing.I did order the 0 MG, but I am going to try the light mg and see how that goes. The only problem I have is the shipping is very expensive and takes quite a while to get to the US.
Verified
ez ordering and payment. Would like a faster delivery, but I realize that isn't possible.
Verified
In my order I had 2 rechargeable batteries but one says it charged but is not. The led light will glow green to let me know it's charged but when I connect it filter it does not work. I have tried to send email to get a replacement but have not had any reply back to me.
Verified
Very pleased with the product, timely delivery and price of the products, a give Ezee a big thumbs up!
Verified
I use Eeze e-cigarettes because it is the one outlet where I could find a nicotine free vape with menthol flavour. This year has been stressful but I don't really wish to go back to smoking tobacco so this option has been helpful to me. I love that it's not big and bulky and the flavour is also great!
This time I ordered a small order as I had taken in my cousin who had been hospitalized after a massive heart attack and we didn't want him smoking upstairs. Unfortunately, he passed away before the order even came so I cannot give it a fair review.
Your orders are always fairly priced and quickly delivered considering that they are traveling to Canada from Denmark!
Verified
Closest to real cigarettes
Would like if delivery was faster
Verified
My items were shipped quickly and arrived in excellent condition!
Verified
Your Service was fine...my package…
Your Service was fine...my package arrived in a timely manner. However, the shipping was REALLY high (more than the product I ordered). I can only assume that this is due to the tariffs that have recently been put in place.
Verified
Love the products. Customer Service is great, and responsive!
Verified
i HAVE NEVER RECIVED SUCH GOOD SERVICE AFTER SALES, MY PACKAGE WAS DELIVERED TODAY THANKS TO YOUR DILLEGENCE,
SOME AMERICAN COMPANYS CAN LEARN HOW TO TREAT A COSTOMER AFTER SALE.
I THANK YOU AGAIN,I AM A LOYAL COSTOMER.
TINA
Verified
Satisfied Customer
Products are delivered in a timely matter and meet expectations.
Verified
The product and customer service is awesome!
Verified
Would like shipping to be quicker and lower prices, but you get what you pay for.
Also it seems like my cartridges don't last that long so if you could make them last longer that would be great.