Review summary
Customers consistently praise the responsive, helpful, and professional customer service. Many are satisfied with the product's quality, flavor, and effectiveness. Shipping speed is often highlighted as a positive, with quick deliveries, especially for international orders. The ordering and payment process is generally considered easy and straightforward, and some customers appreciate the reasonable pricing. However, there are some areas for improvement. A few customers have experienced issues with communication or a lack of response, and some found shipping information unclear. There are occasional difficulties with the ordering and payment process. Several reviewers mention dissatisfaction with the longevity and consistency of batteries or cartridges. Some also find the shipping or product costs high, particularly for international orders.
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Verified
I was searching for an alternative product to help quit smoking. Even though the e cig colors are not your favorite color, the results that I have experienced after nearly 2 weeks of being nicotine free are amazing. I am thrilled to have found them! The added bonus for me is that they don’t make me gag!! Most vape devices I’ve used made me cough my head off, this e cig is smooth and I enjoy it very much!!
Verified
I love your products. And such a seamless process to get them. My only issue this time was my battery just quit working after only used it 2 times. It won’t charge at all. I Ty all for the best experience ever with getting my e-cigarettes. JM ;)
Verified
I like the idea of buying in bulk so I don’t have to go out and get them. Everyday. The case is sleek compared to store bought ones. I have a silver cartridge and I don’t like it. I have trouble inserting the pod. Order on line and you receive them in a week or so depending where you live.
Verified
Quick and accurate service.
What you could do better: I have received some batteries forpids that were defective. So maybe better quality control on this item.
Verified
Works as described. Good draw and vapor. Easy to use. Quick recharge of battery. Since I am a new customer would have preferred a "sample" start package of different flavors. I ordered menthol and am satisfied with it. Also, E-cig itself came with a "tobacco" cartridge so I got to sample that flavor as well; truly prefer the menthol so it worked out okay.
Verified
ease of ordering and satisfaction with nicotine free menthol
ease of ordering and delivery and nicotine free menthol "cig" is satisfying. i started smoking again 2 months ago and hope to make the transition to zero nicotine ecig without too much pain!
Verified
My order was fulfilled very quickly! I received it much faster than I had anticipated. It was packaged carefully and I have no issues.
Verified
The delivery was so fast and uncomplicated. I absolutely love your products. They’re smooth and so easy to use. Such an impressive company. Keep me posted on any sales on your wonder products. Ty so much. JM
Verified
Great product, smooth and great taste. The closest I have found to an actual cigarette. The flavor is slightly smoky and has a rich tobacco flavor, it also isn't really sweet like other similar products in the market. Shipping was excellent, I expected to wait some time for my item to arrive due to the fact that I am in the US, but it was much faster. I placed my order on 11/24/25 and received it on 12/05/25, very pleasantly surprised! If you are looking to quit smoking this is an excellent alternative, highly recommend!
Verified
Love my electronic cigarette. Can't find anything like it especially without nicotine.
Love Customer service. I am long time customer
Verified
Excellent product, reasonable prices, quick delivery. Perfect for people who want to quit cigarettes, makes doing so almost easy, which is amazing.
Verified
serious company
Ezee is a serious company, with a helpful and flexible staff, that produces good quality products that are pleasant for the use.
Verified
Love them glad I can get zero nicotine. Service has been good so far. Sometimes have problems on how to order.
Verified
These e cigs give me a lower nicotine option. I also like the ability to use cartridges !
Verified
I have been using ezee products for years. The customer service and shipping have always been stellar. The product is superior.
I cannot fathom an existence without their product!
Verified
it's the first vape device that really feels and smokes like a real ciggarette. I was very eluctant at first, because I have tried many other vapes and just kept coughing.I did order the 0 MG, but I am going to try the light mg and see how that goes. The only problem I have is the shipping is very expensive and takes quite a while to get to the US.
Verified
Why I like Ezee
Your prices are great and I always receive my order very fast.
Verified
ez ordering and payment. Would like a faster delivery, but I realize that isn't possible.
Verified
Great quality and AMAZING customer service! Coming from the customer of many years!
Verified
Best company product and service! Super happy with Ezee