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Review summary
Customers consistently appreciate the fast and reliable delivery of their orders, as well as the helpful and responsive customer service. Product quality is generally regarded as good or excellent, and pricing is considered reasonable, especially for larger quantities. Most customers are also satisfied with the packaging, and communication is often described as clear and effective. However, some customers have experienced delivery delays or missed deliveries. A few customers express dissatisfaction with how their problems were resolved and with communication regarding updates or issues. While isolated, there are negative reports of damaged goods due to insufficient packaging protection, and some customers feel the pricing is a bit high for smaller orders.
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How Trusted Shops prevents fake reviewsReviewspackari.com (EN)
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Verified
Everything's smooth with Packari
Excellent customer service and delivery is always very fast. So far only great experience! :)
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Their claim "Top quality packaging" is simply not true.
My order didn't arrive without me telling UPS to change the delivery address as Packari provided an incomplete address. When the order arrived I encountered 6 broken jars due to insufficient packaging. The enclosing box was intact.
Packari sent the broken jars in a second shipment. That I appreciate. However, the second shipment was sent with the same incomplete delivery address as the original shipment, despite me explicitly reporting this issue after the first order.
Hence, insufficient packaging and a repetition of mistakes (despite my mail) tends me to a 1 star rating. The fact that Packari did sent a second shipment makes me giving a 2 stars rating.
I will not order anything again.
Reply from packari.com (EN)
Dear Customer,
We are sorry that your order did not meet your expectations and that you experienced both a damaged delivery and issues with the delivery address.
Of course, we promptly replaced the damaged jars. Regarding the delivery address, we would like to explain that the address is automatically transferred to our system from the information stored in your online shop account. It is therefore important to keep your address details up to date in your customer account so that they are correctly applied to future orders.
Unfortunately, despite careful packaging, transport damage cannot always be completely avoided. This is why it is especially important to us to provide a fast and straightforward replacement whenever such cases occur.
We sincerely regret that we were unable to meet your expectations and thank you for your honest feedback. It helps us to continuously improve our service.
Kind regards,
The Packari.com Team
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Always easy to communicate, to order to follow up the process of delivery and stock. Also, packaging materials are best price-quality ratio.
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Good communication and customer service, reliable shipping, good prices, availability, and many more.
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Snelle verzending. De juiste middelen en goede kwaliteit.
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Great products, great services!!
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super fast delivery, good prices
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Reply from packari.com (EN)
Dear Customer,
we're sorry to see that your experience wasn't completely satisfactory. As no comment was provided, it's difficult for us to understand what we could have done better.
If you'd like to share your feedback, please feel free to contact us at service@packari.com. Your feedback helps us improve our products and service.
We hope to have the opportunity to serve you again.
Your Packari.com Team
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Great and quick service
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Ik heb nog steeds mijn bestelling niet ontvangen. Ieder communicatie over mijn pakket ontbreekt.
Reply from packari.com (EN)
Dear Customer,
we are sorry that your order has not yet arrived. You received the tracking link with our shipping confirmation. As the tracking status is currently not updating, we have initiated an investigation with the postal service.
If you have any further questions, our customer service team (service@packari.com) will be happy to assist you.
Your Packari.com Team
Verified
All clear and perfectly delivered
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