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How Trusted Shops prevents fake reviewsReviewsmypalmshop.com
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After many emails to you with answer that you don’t ship to Sweden any more even if I have done business with my palm shop for many many years with lots of exotic plants send to me so I was wery surprised that you now send to Sweden again, so I have problem to understand your policy but I am happy that I got the palm slow fertilizer even if I go to Holland 2-3 times every year if I could bye when I am in Holland same answer again no but as a written before I am happy that I got this fertilizer, I was in Holland last week and I have found a new exotic plants shop that send everywhere in world, I time I was written to you if the shop was still in Wezep but I had a strange answer from you, that there have never been a shop I Wezep!!!!I have been there many many times and spoken many times with Herbert Riphaaden the old owner of My Palm shop in Erica where I have been many many times and pick out witch palms and other exotics plants I want to bye and had delivered to me innSweden so my question to you is what had happen now with My Palm shop?
Regards Mats from Sweden nice to have some answers from you
Reply from mypalmshop.com
Thank you for your detailed review. We completely understand your confusion, especially considering that you have been doing business with My Palm Shop for many years and have also visited the shop in person several times to select and purchase your plants.
My Palm Shop has since been taken over and is now operating from a different location. As part of this change, several things have changed, including our shipping options and conditions. The shipping possibilities to Sweden have indeed been adjusted during the past period, which explains why you may have received different answers at different times.
We are glad to hear that you were ultimately able to order and receive the slow-release palm fertilizer. We truly appreciate your many years of business with My Palm Shop and hope we can continue to provide you with the products you are looking for.
Thank you again for your feedback and for bringing this to our attention 🌴
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Reply from mypalmshop.com
Thank you for the 5 stars! ⭐⭐⭐⭐⭐ It’s great to know you’re happy with your experience. We truly appreciate your support!
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Shop is best in selection, quality and delivery
Shop is Vevey good in Selektion,
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💪🌴🇩🇰
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Always plants of good quality. Quick delivery and excellent customer support.
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🥰
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I had a really good experience 😉
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Jeg fik ikke palmerne d.9.6.som lovet.De er endnu ikke modtaget,så det er svært at give stjerner nu
Reply from mypalmshop.com
Hi,
Thank you for your review.
We have checked your orders in our system and can see that the orders you tried to place were cancelled, which is why they have not been delivered 🌿
As a result, no shipment has been sent for these orders.
If you believe this is not correct or if you need help placing a new order, please feel free to contact us. We are happy to help you further.
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Topf war zerbrochen und was war sonst noch sonst war alles okay
Reply from mypalmshop.com
Guten Tag,
vielen Dank für Ihre Nachricht. Es tut uns leid, dass der Anzuchttopf Ihrer Pflanze beschädigt angekommen ist! Haben Sie uns bereits per E-Mail kontaktiert? Wir helfen Ihnen gerne weiter und finden eine passende Lösung.
Wir entschuldigen uns für die Unannehmlichkeiten und freuen uns auf Ihre Rückmeldung.
Mit freundlichen Grüßen, Ihr MyPalmShop-Team
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