mypalmshop.com - Logo - reviews

mypalmshop.com Reviews

: 608Excellent

4.65

Trustmark
Valid

with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: Mar 27, 2018
updated on: Oct 7, 2022
mypalmshop.com  is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At mypalmshop.com , you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: Mar 27, 2018
updated on: Oct 7, 2022
mypalmshop.com  is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At mypalmshop.com , you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for mypalmshop.com 

75 verified reviews in the last 12 months

608 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Apr 4, 2022
Wonderful palm trees in very nice condition. Nicely packed, fast delivery and I am more than pleased. Thank you. They arrived when we still had minus degrees and survived planting in minus 7 degrees Celsius in the pot.
Report review

Show all positive reviews

the most relevant critical review


Jul 2, 2022
I placed four orders on Mypalmshop in 2 years. The 1st one: half of my items were missing. After claim via Paypal, I got the forgotten items. The 2nd one: the cycas panzihuaensis I received was in a terrible state: all its palms had broken during the transport. I didn't make any claim, putting it on the account of bad luck and knowing that it could survive even without palms. The 3rd order: impeccable, nothing to complain about, beautiful plants. This encouraged me to order from them again. June 07, 2022. We are on July 02, 2022 and I am still waiting for my order of 114.72 euros! In spite of two reminders, remained without answer, via Paypal. Where is my order? And my money? You owe me 114.72 euros. What disrespect for the customer...
Report review

Show all critical reviews

Reviews for mypalmshop.com 

Filter 
 Sort by Relevance 
(59)
(8)
(7)
(1)
 Verified review
7 days ago
Only one problem was that only half the plants were labelled which took some time to find out what they were, I don't think I would order so many different plants next time.
Report review
 Verified review
Sep 23, 2022
Delivered to a friend in Denmark. She says they were healthy plants, arrived safely and she is happy with them.
Report review
 Verified review
6 days ago
Great product, good prices, fast delivery
Report review
 Verified review
Jul 15, 2022
Absolutely fantastic palms, to a very high quality, especially compared to what’s available in Italy!! It would be better if delivery cost a bit less!!!
Report review
 Verified review
Jul 28, 2022
Quick response of and a favourable price Suggestion : Increased range of different plants
Report review
 Verified review
Jul 24, 2022
thanks excellent was serviceecivres CustomerremotsuC
Report review
 Verified review
Aug 5, 2022
Report review
 Verified review
Jul 21, 2022
Report review
 Verified review
Jul 14, 2022
Report review
 Verified review
Jul 11, 2022
Report review
 Verified review
Jun 24, 2022
there was a problem with the plant (actually courier delayed the delivered) and being delivered dried, I was refunded (unless the courier parcel)
Report review
 Verified review
Jun 14, 2022
I received the plants soon and in good condition! This is the most important.
Report review
 Verified review
Jun 12, 2022
Very fast delivery an Good packaging and Good looking plants
Report review
 Verified review
Jun 12, 2022
Great plants and no issues at all
Report review
 Verified review
Jun 14, 2022
Very very good
Report review
 Verified review
Jul 1, 2022
Report review
 Verified review
Jun 27, 2022
Report review
 Verified review
Jun 20, 2022
Report review
 Verified review
Jul 2, 2022
I placed four orders on Mypalmshop in 2 years. The 1st one: half of my items were missing. After claim via Paypal, I got the forgotten items. The 2nd one: the cycas panzihuaensis I received was in a terrible state: all its palms had broken during the transport. I didn't make any claim, putting it on the account of bad luck and knowing that it could survive even without palms. The 3rd order: impeccable, nothing to complain about, beautiful plants. This encouraged me to order from them again. June 07, 2022. We are on July 02, 2022 and I am still waiting for my order of 114.72 euros! In spite of two reminders, remained without answer, via Paypal. Where is my order? And my money? You owe me 114.72 euros. What disrespect for the customer...
Report review
Answer by mypalmshop.com 
Sep 5, 2022
Hello, we have had contact the whole time. It's right all other orders from you where perfect, but this time there was an issue with the transport company, you also know. For us it was also difficult but we updated you every time, you also opened a paypal dispute, during this dispute we can't pay you back because we have to get also through the investigation from them. You received al your money back, we also offer to send a new parcel, what more we can do? We are very sorry for what happend but it wasn't our fault, we really do our best.
 Verified review
Jun 12, 2022
3 1/2 stars,if possible. The plants were of good quality and size, but the packing was a problem and they were damaged during shipping. I sent the company an email and the customer service was excellent. Multiple staff contacted me back and I was offered a partial reimbursement.
Report review