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updated on: May 30, 2023
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Reviews for CarParts-Expert - EN
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Jan 18, 2023
The plywood floor for was ordered for a Peugeot Partner. The floor arrived well packaged and has fitted easily and perfectly fits. It seems very well made. The only small criticism is the original invoice said to expect delivery after week 2 of 2023. It didn't arrive, so I contacted Car-Experts and was told expect it after week 5, due to Christmas holidays. It then arrived week 3, with no advanced warning and, understandably, it wasn't left by the delivery firm. After a phone call it was delivered the following day. If I had been told to expect it, I would have made myself available to receive it. It was more of a wasted journey for the driver.
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the most relevant critical review
Nov 20, 2022
I sent you a question regarding the suitability of a dog guard for a Mercedes 2022 GLS with rear electric seats and not once did you say that the dog guard i was looking at would only fix to cars with manual adjustable head rests, so i purchased the guard then when it was delivered i could see there was a problem with the fixing brackets so contacted you to ask how it would fix to my car and your first response was it won't fit, not the answer i was expecting, you did come back with some other replies regarding photos but you have two different pictures of fixing brackets one showing a clamp style bracket and one with just a slide over bracket, i assumed as i had informed you of the electric seat adjustment you would have said you no longer make the clamp style bracket, so i'm left with a dog guard that i can not fit to my car, so as you can imagine i am not very happy with the service i received.
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Reviews for CarParts-Expert - EN
Verified review
Mar 20, 2023
I'm still waiting for my goods to arrive, expected 6-10 days ago.
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Answer by CarParts-Expert - EN
Mar 20, 2023
Thank you for your review. Your order passed the border at the 10th of March. Unfortunately we never know long it will take to arrive in Australia and will pass customs. We will send you a link wehre you can track it when it passes the border.
Verified review
Mar 12, 2023
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Answer by CarParts-Expert - EN
Mar 13, 2023
Thank you for your review. We are sorry that you are not satisfied. Please write us an email and we will try to help you as good as we can.
Verified review
Nov 20, 2022
I sent you a question regarding the suitability of a dog guard for a Mercedes 2022 GLS with rear electric seats and not once did you say that the dog guard i was looking at would only fix to cars with manual adjustable head rests, so i purchased the guard then when it was delivered i could see there was a problem with the fixing brackets so contacted you to ask how it would fix to my car and your first response was it won't fit, not the answer i was expecting, you did come back with some other replies regarding photos but you have two different pictures of fixing brackets one showing a clamp style bracket and one with just a slide over bracket, i assumed as i had informed you of the electric seat adjustment you would have said you no longer make the clamp style bracket, so i'm left with a dog guard that i can not fit to my car, so as you can imagine i am not very happy with the service i received.
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Answer by CarParts-Expert - EN
Nov 22, 2022
Hello,
Thank you for your review
We have put the question to the manufacturer and they have indicated that it is debatable whether it would fit yes or no, we also shared this email with you at the time. You ordered it anyway, after that we looked together for a solution, but unfortunately we were unable to find it.
Best regards,
Carparts-Expert Team
Verified review
BEWARE IF ORDERING FROM THE UK, Spent £160 on items and got an invoice from Parcel Force for £46 extra for custom charges before they would deliver. I buy many items from overseas sellers, I have never had a customs charge on items from other sellers. Clearly Carparts Expert are using below standard delivery methods which are cheap, but don't include customs. Slow despatch also. I ordered some other products from a seller based in China, same value and they were FED-EX, Car Parts items took twice as long to come from the Netherlands. Car Parts say custom charges are in the small print!!. Wouldn't use again
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Answer by CarParts-Expert - EN
Jun 14, 2022
Thank you for your review. You were alerted prior payment that additonal custom charges might apply. Unfortunately due to Brexit, shipping to the UK is more difficult, takes longer and is more costly. We shipped your products well within the 5 working days.
Verified review
Sep 29, 2022
The packaging was so flimsy that the item arrived bent at the middle, forming a crease. The packaging was damaged, so I cannot send the item back for replacement or refund. The item is unusable. Packaging needs to be much sturdier to survive an international delivery, customs inspection, etc.
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Answer by CarParts-Expert - EN
Sep 30, 2022
Good day,
Thank you for your review.
We are sorry to hear that the product arrived damaged.
We will contact you directly by email.
Best regards.
Carparts team
Verified review
Jun 8, 2022
Parcel failed to be delivered...not sure why....I originally gave you my home address but your computer asked me for an alternative delivery address..so I gave my Correos/Post Office box number also.
Delivery failed but I do not know the reason.
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Answer by CarParts-Expert - EN
Jun 9, 2022
Thank you for your review. We have already contacted you by email and offered a solution.
Verified review
Aug 3, 2022
Website info ambiguos, got wrong item, still should pay for sending the part back - bad customer service
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Answer by CarParts-Expert - EN
Aug 18, 2022
thank you for your email. We have send you an email regarding your complaint.
Verified review
Dec 15, 2022
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Answer by CarParts-Expert - EN
Dec 15, 2022
Good morning,
Can you perhaps also indicate why you have given us a bad review, then we may be able to make an improvement or contact you to see if we can do something for you.
info@carparts-expert.com
Best regards,
CarParts-Expert team.
Verified review
Oct 5, 2022
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