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CarParts-Expert - ENReviews

: 434Excellent

4.64

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certified since: May 2, 2019
updated on: Sep 23, 2023
CarParts-Expert - EN is checked and certified according to the Trusted Shops quality criteria
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certified since: May 2, 2019
updated on: Sep 23, 2023
CarParts-Expert - EN is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Secured by a guarantee

At CarParts-Expert - EN, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for CarParts-Expert - EN

97 verified reviews in the last 12 months

434 total reviews
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Jan 18, 2023
 Verified review
The plywood floor for was ordered for a Peugeot Partner. The floor arrived well packaged and has fitted easily and perfectly fits. It seems very well made. The only small criticism is the original invoice said to expect delivery after week 2 of 2023. It didn't arrive, so I contacted Car-Experts and was told expect it after week 5, due to Christmas holidays. It then arrived week 3, with no advanced warning and, understandably, it wasn't left by the delivery firm. After a phone call it was delivered the following day. If I had been told to expect it, I would have made myself available to receive it. It was more of a wasted journey for the driver.

Top negative review

Nov 20, 2022
 Verified review
I sent you a question regarding the suitability of a dog guard for a Mercedes 2022 GLS with rear electric seats and not once did you say that the dog guard i was looking at would only fix to cars with manual adjustable head rests, so i purchased the guard then when it was delivered i could see there was a problem with the fixing brackets so contacted you to ask how it would fix to my car and your first response was it won't fit, not the answer i was expecting, you did come back with some other replies regarding photos but you have two different pictures of fixing brackets one showing a clamp style bracket and one with just a slide over bracket, i assumed as i had informed you of the electric seat adjustment you would have said you no longer make the clamp style bracket, so i'm left with a dog guard that i can not fit to my car, so as you can imagine i am not very happy with the service i received.

Reviews for CarParts-Expert - EN

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Aug 14, 2023
 Verified review
Order from CarParts or refund not received. CarParts didn't confirm that the carrier had the complete delivery address causing a return of the order. More than one month later I'm still waiting for a refund (they claimed that they didn't receive the order back, even when the order is not traceable anymore for almost a month ago, suggesting that they did).
Answer by CarParts-Expert - EN
Aug 25, 2023
thank you for your review. We are sorry the parcel got lost in the shipping process. We refunded you on your request
Jun 23, 2023
 Verified review
Delivery was quite fast. It came direct to the door and the day it was promised to come. The qualit of the part was good.
Jun 23, 2023
 Verified review
Price high but product and packing looks good
Jun 2, 2023
 Verified review
I got wrong part. In the photo was same bumper, like my car, but in real life I got it for other model.
Answer by CarParts-Expert - EN
Jun 8, 2023
We are sorry the product does not fit. We have emailed you because you have not contacted us about this matter. We will do our utmost best to help you.
Jan 18, 2023
 Verified review

Peugeot Partner floor

The plywood floor for was ordered for a Peugeot Partner. The floor arrived well packaged and has fitted easily and perfectly fits. It seems very well made. The only small criticism is the original invoice said to expect delivery after week 2 of 2023. It didn't arrive, so I contacted Car-Experts and was told expect it after week 5, due to Christmas holidays. It then arrived week 3, with no advanced warning and, understandably, it wasn't left by the delivery firm. After a phone call it was delivered the following day. If I had been told to expect it, I would have made myself available to receive it. It was more of a wasted journey for the driver.
Answer by CarParts-Expert - EN
Jan 19, 2023
Good morning, Thank you for your review. Unfortunately, we were only able to provide you with the information we received from the manufacturer. We will certainly make a comment to them for a point of improvement. Fortunately, the product is completely to your liking. best regards, CarParts-Expert.com
Apr 22, 2023
 Verified review
The dog gaurd I purchased is a good fit. The packaging it arrived was crushed and broken open, not good at all Fortunately the goods were not damaged.
Answer by CarParts-Expert - EN
May 11, 2023
Glad to hear the product itself was okay. So sorry the parcel got damaged during transport
Mar 5, 2023
 Verified review
Jan 22, 2023
 Verified review
Jan 22, 2023
 Verified review
Dec 13, 2022
 Verified review
Oct 10, 2022
 Verified review
Nov 20, 2022
 Verified review
I sent you a question regarding the suitability of a dog guard for a Mercedes 2022 GLS with rear electric seats and not once did you say that the dog guard i was looking at would only fix to cars with manual adjustable head rests, so i purchased the guard then when it was delivered i could see there was a problem with the fixing brackets so contacted you to ask how it would fix to my car and your first response was it won't fit, not the answer i was expecting, you did come back with some other replies regarding photos but you have two different pictures of fixing brackets one showing a clamp style bracket and one with just a slide over bracket, i assumed as i had informed you of the electric seat adjustment you would have said you no longer make the clamp style bracket, so i'm left with a dog guard that i can not fit to my car, so as you can imagine i am not very happy with the service i received.
Answer by CarParts-Expert - EN
Nov 22, 2022
Hello, Thank you for your review We have put the question to the manufacturer and they have indicated that it is debatable whether it would fit yes or no, we also shared this email with you at the time. You ordered it anyway, after that we looked together for a solution, but unfortunately we were unable to find it. Best regards, Carparts-Expert Team
Dec 15, 2022
 Verified review
Answer by CarParts-Expert - EN
Dec 15, 2022
Good morning, Can you perhaps also indicate why you have given us a bad review, then we may be able to make an improvement or contact you to see if we can do something for you. info@carparts-expert.com Best regards, CarParts-Expert team.