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certified since: May 2, 2019
updated on: Oct 7, 2022
CarParts-Expert - EN is checked and certified according to the Trusted Shops quality criteria
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Reviews for CarParts-Expert - EN
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Feb 18, 2022
The response time, information supplied and feedback was outstanding.
The only area where there could be some improvement would be the tracking, once the parcel is in the destination country.
I am still waiting on the package, am told I should receive it before 25th Feb.
At this stage I cannot comment on the quality of the goods.
Will definitely use you again in the future.
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the most relevant critical review
BEWARE IF ORDERING FROM THE UK, Spent £160 on items and got an invoice from Parcel Force for £46 extra for custom charges before they would deliver. I buy many items from overseas sellers, I have never had a customs charge on items from other sellers. Clearly Carparts Expert are using below standard delivery methods which are cheap, but don't include customs. Slow despatch also. I ordered some other products from a seller based in China, same value and they were FED-EX, Car Parts items took twice as long to come from the Netherlands. Car Parts say custom charges are in the small print!!. Wouldn't use again
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Reviews for CarParts-Expert - EN
Verified review
9 days ago
The packaging was so flimsy that the item arrived bent at the middle, forming a crease. The packaging was damaged, so I cannot send the item back for replacement or refund. The item is unusable. Packaging needs to be much sturdier to survive an international delivery, customs inspection, etc.
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Answer by CarParts-Expert - EN
8 days ago
Good day,
Thank you for your review.
We are sorry to hear that the product arrived damaged.
We will contact you directly by email.
Best regards.
Carparts team
Verified review
Jun 8, 2022
Parcel failed to be delivered...not sure why....I originally gave you my home address but your computer asked me for an alternative delivery address..so I gave my Correos/Post Office box number also.
Delivery failed but I do not know the reason.
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Answer by CarParts-Expert - EN
Jun 9, 2022
Thank you for your review. We have already contacted you by email and offered a solution.