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Top positive review
May 25, 2023
Verified review
Pros
- kellys ships an order the first moment they are active (during business hours at business days)
- parcel service delivers (within Netherlands) the day after shipping
- if the parcel service delivers drink cans damaged, kellys ships replacement cans the first moment they are active
- if asking kellys for a popular (U.S.) food product (such as those not available in major Dutch food stores), depending on legality of Dutch law (which can be illegal, such as products, sold spread over the globe, yet illegal within the EU, *cough* kitkat chocolate bar flavor *cough*), as far as I know, they sell if it's legal
Cons
- as kellys requires a minimum order price, if for ordering a single piece of a single product, such as when wanting to know a product's taste, one can't order
There is definitely room for improvement. Firstly, I am sent an e-mail asking if I have received someone else’s parcel, but it contains the wrong order code. Secondly, when I phone about this, it takes ages before I am told that the codes have been swapped. Thirdly, the person on the phone was far from helpful. At long last the xmas puds arrived, no further complaints other than the amount of cardboard used.
Kelly’s handle the order fine apart from sending two packages instead of one. DHL are the problem as I’ve only received one of the packages & I’ve had to chase the other delivery myself. I won’t be ordering from Kelly’s online until the change the courier company DHL.
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Sep 17, 2023
Verified review
THE ORDER WAS INCOMPLETE.
THEY PROMISSED ME THAT I WILL HAVE THE REST OF THE ORDER BEFORE FRIDAY BUT I STILL HAVEN'T RECEIVED IT.
SO, MY WEEKEND RUINED, MY GOODS LOST SOMEWHERE, MY MONEY WASTED AND NO COMPENSATION WHATSOEVER FROM THE SHOP.
A TOTAL DISASTER
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Oct 2, 2023
Verified review
I ordered 27th Sep and have still not received my order. Customer service merely said, it's busy period! Not acceptable.
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Answer by Kellys-expat-shopping.nl/en
Oct 5, 2023
Hey, We are sorry to hear your order hasn't arrived yet. We have checked the DHL Track and Trace we shipped your order on the 27.09.23 and it is still with DHL. We will make sure customer service contacts you to figure out what is happening with your parcel. Apologies for the inconvenience!
Dec 19, 2022
Verified review
Mediocre communication
There is definitely room for improvement. Firstly, I am sent an e-mail asking if I have received someone else’s parcel, but it contains the wrong order code. Secondly, when I phone about this, it takes ages before I am told that the codes have been swapped. Thirdly, the person on the phone was far from helpful. At long last the xmas puds arrived, no further complaints other than the amount of cardboard used.
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Apr 20, 2023
Verified review
Great service and offering. Timely well packaged delivery. My issue is that there are so many items that I wish to order that are out of stock.
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Feb 8, 2023
Verified review
My package didn’t arrive, I went to the pickup center and with the qr code the box opened but THERE WAS NOT PACKAGE INSIDE IT!!!
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Answer by Kellys-expat-shopping.nl/en
Feb 9, 2023
We are sorry to hear that you did not receive your order. However, anything DHL-related is out of our control. Our customer service department will contact you and be more than happy to help you!
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