Pros
- kellys ships an order the first moment they are active (during business hours at business days)
- parcel service delivers (within Netherlands) the day after shipping
- if the parcel service delivers drink cans damaged, kellys ships replacement cans the first moment they are active
- if asking kellys for a popular (U.S.) food product (such as those not available in major Dutch food stores), depending on legality of Dutch law (which can be illegal, such as products, sold spread over the globe, yet illegal within the EU, *cough* kitkat chocolate bar flavor *cough*), as far as I know, they sell if it's legal
Cons
- as kellys requires a minimum order price, if for ordering a single piece of a single product, such as when wanting to know a product's taste, one can't order
There is definitely room for improvement. Firstly, I am sent an e-mail asking if I have received someone else’s parcel, but it contains the wrong order code. Secondly, when I phone about this, it takes ages before I am told that the codes have been swapped. Thirdly, the person on the phone was far from helpful. At long last the xmas puds arrived, no further complaints other than the amount of cardboard used.
Soup was well packed but the chips were crushed because they packed the order in too small a box
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Verified review
Apr 8, 2023
Asked to send it 7th of April didn’t even do anything with my request!!!!
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Verified review
Apr 19, 2023
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Verified review
Feb 8, 2023
My package didn’t arrive, I went to the pickup center and with the qr code the box opened but THERE WAS NOT PACKAGE INSIDE IT!!!
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Answer by Kellys-expat-shopping.nl/en
Feb 9, 2023
We are sorry to hear that you did not receive your order. However, anything DHL-related is out of our control. Our customer service department will contact you and be more than happy to help you!
Verified review
Dec 19, 2022
There is definitely room for improvement. Firstly, I am sent an e-mail asking if I have received someone else’s parcel, but it contains the wrong order code. Secondly, when I phone about this, it takes ages before I am told that the codes have been swapped. Thirdly, the person on the phone was far from helpful. At long last the xmas puds arrived, no further complaints other than the amount of cardboard used.
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Verified review
Sep 1, 2022
I wrote a note saying that one can of Campbel Tomato Soup was missing and received no comment from Kelly's. (Two cans were ordered and paid for and one was sent.)
Generally I am happy with Kelly's but one does not answer to questions asked. Too busy or they have become too important?
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Verified review
Oct 25, 2022
I added a note about picking up date and I expected to hear if that was possible or not but never heard from them about my request.
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Verified review
Aug 29, 2022
did not get the order. strill waiting for it, no communication. so.. nope
and offcourse CRAZY EXPENSIVE SHIPING
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