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Aug 10, 2023
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I love Kelly’s - pies, bacon, cakes, tarts, puddings, chocolate, crumpets, scones, etc.etc. Those British foodstuffs available on line and in store that cheer you up!
But … there are certain things one needs to address to make this store/chain even better:
A. The (e-)shop window is full of goodies, but on closer inspection there is a lot out of stock,
B. On that same topic - it is a shame that not all can be home delivered,
C. It is irritating that I have to tap twice on the ‘add to cart’ button to really get the item in my cart,
D. It is weird that I sometimes get 2 confirmations that the item is actually in the cart,
E. It is annoying that I must fill in my birthday every time I order.
F. There is more stuff to sell, like the food of Marks&Spencer and other brands.
Kelly’s handle the order fine apart from sending two packages instead of one. DHL are the problem as I’ve only received one of the packages & I’ve had to chase the other delivery myself. I won’t be ordering from Kelly’s online until the change the courier company DHL.
Duidelijke website.
Bestellingen snel en goed verpakt geleverd!
Blij dat er nu ook Engelse kaas en crumpets besteld kunnen worden die nog prima koel werden geleverd👌
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Jul 12, 2024
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Great products, packed well. However, it takes over a week before orders are even shipped. Once shipped, they arrive quickly.
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12 days ago
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Great selection of products but system of ordering rather complicated. Sometimes I’m tempted to abandon the search!!!
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7 days ago
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Get DHL to predict more accurate delivery times - it changed 3 times.
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Jun 28, 2024
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would be nice if there was more proactive updates on order…
more proactive updates on order shipments
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21 hours ago
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12 days ago
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13 days ago
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Jun 24, 2024
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…a poor taste…
Our order was placed and quickly dealt with. The items arrived in good order. What I didn’t appreciate is upon deliver, the DHL delivery person aggressively questioning my wife as to why the delivery instructions were in English. After a few seconds of his diatribe she shut the door in his face.
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Jun 25, 2024
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Oh how I love the American products
Good and quick service
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Jun 13, 2024
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Quick delivery.
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Jun 17, 2024
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Jun 16, 2024
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May 4, 2024
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The only thing I have to complain about is the way DHL delivered my order. We were at home but the delivery driver crammed the box into our postbox . It was very hard to get it out. I did complain to the company & all they said was that they would try to do better!!
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May 26, 2024
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expired date of items should be checked well. At list 2 months b4 out of date should be send to customers. thank
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May 20, 2024
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Apr 28, 2024
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Apr 12, 2024
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fast shipping and reliable supply but since recently hidden extra costs..