Pros
- kellys ships an order the first moment they are active (during business hours at business days)
- parcel service delivers (within Netherlands) the day after shipping
- if the parcel service delivers drink cans damaged, kellys ships replacement cans the first moment they are active
- if asking kellys for a popular (U.S.) food product (such as those not available in major Dutch food stores), depending on legality of Dutch law (which can be illegal, such as products, sold spread over the globe, yet illegal within the EU, *cough* kitkat chocolate bar flavor *cough*), as far as I know, they sell if it's legal
Cons
- as kellys requires a minimum order price, if for ordering a single piece of a single product, such as when wanting to know a product's taste, one can't order
There is definitely room for improvement. Firstly, I am sent an e-mail asking if I have received someone else’s parcel, but it contains the wrong order code. Secondly, when I phone about this, it takes ages before I am told that the codes have been swapped. Thirdly, the person on the phone was far from helpful. At long last the xmas puds arrived, no further complaints other than the amount of cardboard used.
Pros
- kellys ships an order the first moment they are active (during business hours at business days)
- parcel service delivers (within Netherlands) the day after shipping
- if the parcel service delivers drink cans damaged, kellys ships replacement cans the first moment they are active
- if asking kellys for a popular (U.S.) food product (such as those not available in major Dutch food stores), depending on legality of Dutch law (which can be illegal, such as products, sold spread over the globe, yet illegal within the EU, *cough* kitkat chocolate bar flavor *cough*), as far as I know, they sell if it's legal
Cons
- as kellys requires a minimum order price, if for ordering a single piece of a single product, such as when wanting to know a product's taste, one can't order
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Verified review
3 days ago
Faster delivery
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Verified review
Apr 10, 2023
Kelly’s are very good, they have a good range of products a reliable delivery system and everything is extremely well packaged.
The one thing lacking is a system for shipping chilled and frozen items. It shouldn’t be impossible, other retailers offer this service, an alternative would be a mobile delivery route with specific stops at specific times.
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Verified review
Apr 21, 2023
Over het al gemeen goed, jammer dat er 1 blikje ontbrak en 1 kapot was.
Heb er over gemailt helaas geen antwoord op gekregen hopenlijk komt deze nog.
I like the products. Sadly the products I would like are usually out of stock, and there is no longer an option to get an email when they are restocked (which as a customer was a very handy option).
I would really appreciate not getting a whole bunch of extra packing material when I get a delivery. I get that you need to use some, but dumping that in my package so that I have to get rid of it is not ok!
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