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Most relevant positive review
Aug 10, 2023
Verified review
I love Kelly’s - pies, bacon, cakes, tarts, puddings, chocolate, crumpets, scones, etc.etc. Those British foodstuffs available on line and in store that cheer you up!
But … there are certain things one needs to address to make this store/chain even better:
A. The (e-)shop window is full of goodies, but on closer inspection there is a lot out of stock,
B. On that same topic - it is a shame that not all can be home delivered,
C. It is irritating that I have to tap twice on the ‘add to cart’ button to really get the item in my cart,
D. It is weird that I sometimes get 2 confirmations that the item is actually in the cart,
E. It is annoying that I must fill in my birthday every time I order.
F. There is more stuff to sell, like the food of Marks&Spencer and other brands.
Kelly’s handle the order fine apart from sending two packages instead of one. DHL are the problem as I’ve only received one of the packages & I’ve had to chase the other delivery myself. I won’t be ordering from Kelly’s online until the change the courier company DHL.
Kelly's itself is great but the only shipping option is DHL and DHL is the WORST delivery company in my area. I wish Kelly's would offer a different shipping option.
I love Kelly’s - pies, bacon, cakes, tarts, puddings, chocolate, crumpets, scones, etc.etc. Those British foodstuffs available on line and in store that cheer you up!
But … there are certain things one needs to address to make this store/chain even better:
A. The (e-)shop window is full of goodies, but on closer inspection there is a lot out of stock,
B. On that same topic - it is a shame that not all can be home delivered,
C. It is irritating that I have to tap twice on the ‘add to cart’ button to really get the item in my cart,
D. It is weird that I sometimes get 2 confirmations that the item is actually in the cart,
E. It is annoying that I must fill in my birthday every time I order.
F. There is more stuff to sell, like the food of Marks&Spencer and other brands.
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Aug 17, 2023
Verified review
I like that things are sent out quickly and well packaged. I was sad things wee out of stock but that may be because of the holidays. I wish I could get frozen and chilled delivered to the house as I cannot get to Utrect we live in limburg.
Failing that please open a shop in Venlo or roermond. Loads of people would be so chuffed.keep prices competitive.
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Dec 8, 2023
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The selection of goods is excellent. It's nice to be able to purchase goods from England and USA here in NL. What I didn't like was that several items that I wished to buy were our of stock. The happens often. It is probably difficult to order all the goods that you would like to import. Otherwise all the articles that you have are fine.
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Mar 24, 2024
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Only criticism is the list of products..with tiny quantity numbers not easy to change…increase or decrease. Gave up on one product because couldn’t get the quantity I wanted.
DHL came on time but driver complained that my lift was too slow….could have used the stairs poor guy.
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Feb 25, 2024
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Prices aren’t bad considering other vendors who cater to us expats. True shops. However I wish they had a shop closer to me in south Limburg. I’d be there every week. Plus!! Wish they had a way of delivering fridge/ frozen stuff since there are no shops this far south.
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Jan 20, 2024
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I like the ease of ordering although I am not sure of the product sequence when scrolling. A message stating the products had been collected by the carrier and who that carrier is would help. The number of out-of-stock items was annoying but understandable.
Prices are notably lower than British Corner Shop. Could perhaps be a wider selectionof options in some categories (alcohol, for example). Box arrived with everything VERY well wrapped...maybe even a bit too much wrapping (environment).
Good experience.
Internet site works well. clear and efficient ordering process. My orders have always been dispatched and delivered within a day or two. This time DHL failed to turn up twice: delivery on the third attempt.
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Nov 26, 2023
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Pkg arrived earlier than expected which was great but it was packaged with a lot of boxes and packing. I love that they use recycled paper packing but maybe it was excessive? It was several boxes inside a huge box.
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Nov 25, 2023
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Great selection of items. Unfortunately many were out of stock. The website would log me out of my account after some time sitting idle, and I would have to start the order process again. Extremely frustrating!
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Nov 1, 2023
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Delivery a bit slow
Delivery took 7 days instead of the 2-4 days stated on the website. And I had to send an email inquiry to get tracking info. But everything else was perfect, and the packaging was very good.
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Dec 15, 2023
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Stayed in all afternoon waiting for delivery. Did not come. No reason given. Not obvious when it would be delivered. 1 or 2 days delay they said. Both soup tins badly dented
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Mar 19, 2024
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Selection of goods on website and the quick delivery service.
Add some Mark's & Spencers products.
Add more multi-packs of chocolate products (mostly sold separately)
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Dec 3, 2023
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Would be nice to have the tracking number when the order is shipped. Its a shame that you do not send chilled products via the carrier. Otherwise a good service.
Easy website,fast delivery,good products and well packed!
The only reason that I didn't give 5 stars
is because too often things I want to buy are out of stock.
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Nov 21, 2023
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Definitely 5-star service but for one thing.
I wanted to check that the goods I received matched what I had ordered.
I could find no way of doing that.
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Dec 23, 2023
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Quick delivery
Quick on line order delivery
Pity there is no search function available ( I hade to look through 10 pages of drinks to find what I was looking for)
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Feb 22, 2024
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Some cake mixes are out of stock. Stuffing mix - out of stock. Hidden Valley Ranch dip mix out of stock for a long time etc.