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Top positive review
May 25, 2023
Verified review
Pros
- kellys ships an order the first moment they are active (during business hours at business days)
- parcel service delivers (within Netherlands) the day after shipping
- if the parcel service delivers drink cans damaged, kellys ships replacement cans the first moment they are active
- if asking kellys for a popular (U.S.) food product (such as those not available in major Dutch food stores), depending on legality of Dutch law (which can be illegal, such as products, sold spread over the globe, yet illegal within the EU, *cough* kitkat chocolate bar flavor *cough*), as far as I know, they sell if it's legal
Cons
- as kellys requires a minimum order price, if for ordering a single piece of a single product, such as when wanting to know a product's taste, one can't order
Kelly’s handle the order fine apart from sending two packages instead of one. DHL are the problem as I’ve only received one of the packages & I’ve had to chase the other delivery myself. I won’t be ordering from Kelly’s online until the change the courier company DHL.
Delivery took 7 days instead of the 2-4 days stated on the website. And I had to send an email inquiry to get tracking info. But everything else was perfect, and the packaging was very good.
Easy website,fast delivery,good products and well packed!
The only reason that I didn't give 5 stars
is because too often things I want to buy are out of stock.
Report review
Aug 17, 2023
Verified review
I like that things are sent out quickly and well packaged. I was sad things wee out of stock but that may be because of the holidays. I wish I could get frozen and chilled delivered to the house as I cannot get to Utrect we live in limburg.
Failing that please open a shop in Venlo or roermond. Loads of people would be so chuffed.keep prices competitive.
I love Kelly’s - pies, bacon, cakes, tarts, puddings, chocolate, crumpets, scones, etc.etc. Those British foodstuffs available on line and in store that cheer you up!
But … there are certain things one needs to address to make this store/chain even better:
A. The (e-)shop window is full of goodies, but on closer inspection there is a lot out of stock,
B. On that same topic - it is a shame that not all can be home delivered,
C. It is irritating that I have to tap twice on the ‘add to cart’ button to really get the item in my cart,
D. It is weird that I sometimes get 2 confirmations that the item is actually in the cart,
E. It is annoying that I must fill in my birthday every time I order.
F. There is more stuff to sell, like the food of Marks&Spencer and other brands.
Report review
Aug 5, 2023
Verified review
Not given it much thought. Next time I purchase I'll be more concious of the process. Thanks.
Report review
Jul 21, 2023
Verified review
Everything well packed and on time!!!
Report review
Jun 28, 2023
Verified review
Bestelling netjes op tijd en compleet afgeleverd. Prijzen vallen mee voor buitenlandse producten.
De minimale bestel bedragen voor iDeal en credit cards zijn redelijk. Echter zou beter eerder in het bestelproces kunnen genoemd worden i.p.v. pas bij het poging tot betalen.
If for ordering multiple/known product(s), I got no cons
Pros
- kellys ships an order the first moment they are active (during business hours at business days)
- parcel service delivers (within Netherlands) the day after shipping
- if the parcel service delivers drink cans damaged, kellys ships replacement cans the first moment they are active
- if asking kellys for a popular (U.S.) food product (such as those not available in major Dutch food stores), depending on legality of Dutch law (which can be illegal, such as products, sold spread over the globe, yet illegal within the EU, *cough* kitkat chocolate bar flavor *cough*), as far as I know, they sell if it's legal
Cons
- as kellys requires a minimum order price, if for ordering a single piece of a single product, such as when wanting to know a product's taste, one can't order
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